Harvard Business Review

DECEMBER 9, 2015

For example, before performing every operation the surgical team should conduct a “time-out” 100% of the time to ensure that everyone agrees that they are operating on the correct patient and are performing the correct procedure on the right site and that any questions or concerns that any team member might have are addressed.

Health Care 8

Health Care Benchmarking Process Operations 8

Harvard Business Review

FEBRUARY 25, 2016

Far too often, leaders who are closing or shrinking an operation take the old tough guy approach. If the operation being closed or downsized is large or historically important to the company, the CEO should make at least one visit. In some cases, that might mean keeping an operation open longer than you initially wanted.

Hammer 8

Hammer Operations Quality Project 8

Harvard Business Review

JANUARY 24, 2018

News of this kind is “hard to hear, and it’s hard to deliver,” says Joseph Weintraub, a professor at Babson College and the coauthor of The Coaching Manager: Developing Top Talent in Business. Because the topic is so unpleasant, it’s a “conversation that many managers have a tendency to want to avoid.”

How To 8

How To Case Study Human Resources Follow-up 8

Harvard Business Review

APRIL 7, 2016

According to the Society for Human Resource Management (SHRM), late 2015 was the most difficult hiring period in four years. For people in other professions, it may be Quora, a website that hosts questions and answers on subjects from programming languages to fashion to the outbreak of the Zika virus.

Marketing 8

Marketing Strategy Hammer Media 8

Harvard Business Review

FEBRUARY 24, 2016

For too long, employers have outsourced management of their employees’ health care benefits to those with little incentive to improve value. And while employers operate across state lines, very few providers do. Caterpillar, for instance, won’t be able to partner in Illinois the same way it does in California.

Health Care 8

Health Care Supply Chain Company Presenteeism 8

Harvard Business Review

FEBRUARY 5, 2015

Unlike marketing, manufacturing, human resources, and other functions, a good strategy should cover the entire activity system of an organization. Strategic alignment is the responsibility of an organization’s top executives versus those in charge of marketing, manufacturing, human resources, or other functions.

Blue Ocean Strategy 8

Blue Ocean Strategy Strategy Execution Supply Chain 8

Harvard Business Review

NOVEMBER 17, 2016

companies manage their supply chains with diligence to ensure suppliers meet their standards for quality and affordability, but the vast majority don’t behave in this fashion when purchasing health care services. Procurement of goods and services is at the heart of good business practice. It is a costly mistake.

Health Care 8

Health Care Supply Chain Price Quality 8

Harvard Business Review

JULY 27, 2016

This is where competition in the market comes into play: Providers submit proposals that describe their operational models for efficiently delivering services. They can help make sense of the data and help all the players track progress in timely fashion. Intel) and state and county governments (e.g.,

Health Care 8

Health Care Proposal Quality Cooper 8