Harvard Business Review

OCTOBER 20, 2011

Armed with the art of the possible, innovators are seeking to apply disruptive consumer technologies to enterprise class uses — call it the consumerization of IT in the enterprise. Factor in new types of information management. Engagement systems are powered by business rules and complex event processing engines.

Directory 15

Directory System Media Video 15

Harvard Business Review

AUGUST 5, 2013

Increasingly, business leaders are driving transformation projects in areas like digital marketing, multi-channel sales, and product-content and customer-information management, pushing the CIO and IT organization to respond in new, faster, and different ways. The Real Power of Enterprise Social Media Platforms.

Organization 8

Organization CIO Compliance CRM 8

Harvard Business Review

JANUARY 11, 2011

But Brennan opened the door on some current management difficulties at the $3 billion information management company he runs. But he believes that too many of his managers still operate in a " command-and-control reflex." But he acknowledges the difficulty: "I'm interviewing people for positions of power.

Delegation 15

Delegation Self-aware Drucker Middle Management 15

Harvard Business Review

MARCH 27, 2013

Today over 200 companies use LiveOps technology to support their multi-channel customer contact efforts. Automattic Inc, the parent company behind Wordpress, the leading platform for powering blogs is a company that is 100% distributed. Rethinking Where and When They Work. their compensation structure).

Business Model 8

Business Model Meyer Airlines Call Center 8

Harvard Business Review

MAY 23, 2013

Couple the lack of transparency of marketing generally with the shock of new technology, and you get anxiety over information use that increasingly translates into calls for legislation or regulatory intervention. New laws aimed at specific technologies, however, are the worst possible outcome. It''s also misguided.

Morale 8

Morale Learning-by-Doing Technology Marketing 8

Harvard Business Review

JULY 31, 2015

This “island mentality” is surprisingly prevalent among talented, seasoned managers. The paradox is that companies spend millions acquiring competitive or market “intelligence” from armies of vendors and deploy the latest technology disseminating the information internally.

Competitive Intelligence 8

Competitive Intelligence Company Drucker Review 8

Harvard Business Review

JUNE 24, 2015

It’s not that we lack powerful ways to approach strategy; it’s that we lack a robust way to select the right ones for the right circumstances. Tata Consultancy Services, the India-based information technology (IT) services and solutions company, operates in an environment it can neither predict nor change.

Strategy 8

Strategy Competitive Advantage Environment Execution 8