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ASQ Buffalo Quality Conference 2013 :: Mike is Presenting

Mike Cardus

ASQ Buffalo 2013 Quality Conference. At the Millennium Hotel – Buffalo NY. I will be presenting 2 workshops at the ASQ Buffalo 2013 Quality Conference – October 15 & 16. ASQ Buffalo 2013 Quality Conference. At the Millennium Hotel. October 15 Quality Conference. October 16 Quality Seminars. Registration [link].

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Riverside Auto Group: A Roadmap to Improved Customer Service, Employee Engagement and Increased Profits

Chart Your Course

Riverside Auto Group, a second-generation company owned equally by three brothers, operates seven dealerships employing 190 people throughout Michigan’s Upper Peninsula (Marquette, Escanaba, and Iron Mountain) and Wisconsin (Marinette). Customer complaints are down from one a week to one a quarter. And read on… there are even more!

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Meet My Next Group of Coaches!

Marshall Goldsmith

Whitney Johnson – Thinkers 50 award-winning Management Thinker 2015-17, Disruptive Innovation expert, author Disrupt Yourself: Putting the Power of Disruptive Innovation to Work. General Bernie Banks – Former General US Army, head of Leadership Development West Point, currently Associate Dean Northwestern Kellogg School of Management.

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How to Lead in High Turbulence – 5 Lessons from the Tunisian revolution

Strategy Driven

I was Dean of a leading business school in Paris and Chairman of the Board of Directors of the top mobile telecom operator in Tunisia when the Arab Spring broke out, turning the already troubled Middle East and North Africa upside down. Tawfik Jelassi is IMD Professor of Strategy and Technology Management. Turbulence. About the Author.

How To 50
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McDonald’s Already Knows How to Manage Its Franchisee Labor Practices

Harvard Business Review

The National Labor Relations Board ruling on Tuesday that McDonald’s could be held responsible for labor conditions in its franchisees’ operations has business groups and lawyers crying foul. McDonald’s says it will appeal, contesting the determination that it exercises “significant control” over the practices of its franchisees.

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0511 | Larry Downes: Full Transcript

LDRLB

For example, we’ve been writing a lot about things like the hotel industry, the taxicab and limousine industry. Everybody was expanding and growing and you had this really crazy stuff going on, people who didn’t know how to operate in a competitive market. The managers just don’t have the tool set often to operate.

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What I Learned from Leading a Tunisian Ministry During the Arab Spring

Harvard Business Review

I was Dean of a leading business school in Paris and Chairman of the Board of Directors of the top mobile telecom operator in Tunisia when the Arab Spring broke out, turning the already troubled Middle East and North Africa upside down. You will ask yourself, as I did back in December 2013, should I accept this job?