How Do You Create Customer Loyalty? (Video with Shep Hyken)
Let's Grow Leaders
SEPTEMBER 23, 2021
Karin and Shep talk about how they first met a decade ago while they were both keynoting the International Customer Service Association Conference. “Client” implies some type of ongoing relationship – B2B. The Basic’s of Customer Loyalty. Do they come back? 19:14 Clients vs customer. Reach out to them.
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