Harvard Business Review

JULY 17, 2012

If all you do is "empower the front line" — grant your employees more freedom to wow customers — they will almost certainly strike the wrong balance between customer delight and shareholder returns. But employees often lack the experience, judgment, and discipline necessary to achieve this without breaking the bank.

Customer Loyalty 11

Customer Loyalty Loyalty Banking Call Center 11

Strategy Driven

OCTOBER 1, 2012

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Amazon’s actions breed return on proactive, memorable service – the WOW factor, social response, and customer word of mouth. You just finished reading What’s your proactive marketing approach to loyalty?

Loyalty 50

Loyalty Marketing Customer Loyalty ROI 50

Strategy Driven

JUNE 9, 2014

Don’t forget their managers who force them to use an uncomfortable ‘system,’ a non-sales helpful CRM, and hold their salespeople accountable for their actions and numbers. Teach customer loyalty, not customer satisfaction. That’s what your customer sees before you arrive. Dead and over. Then stay there.

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Strategy Driven

AUGUST 11, 2014

And that power will manifest itself into stronger relationships, stronger sales, and a stronger bank account. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Reprinted with permission from Jeffrey H.

Open-book 67

Open-book Document Customer Loyalty Competitive Advantage 67

Strategy Driven

AUGUST 1, 2016

Great salespeople accept every lemon thrown at them by management, customers, and accounting – and use those lemons to open up a lemonade stand. Every time a great salesperson makes a sale, it remains in their self-confidence memory bank and can be called upon for positive energy in any situation. Great Attitude.

Succession 50

Succession Open-book Customer Loyalty Learning-by-Doing 50

Strategy Driven

AUGUST 4, 2014

Mary, No it would not, especially until you fully educate yourself about mortgage banking. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Even if it takes months, NO. What you want to do is talk to people.

Retail 67

Retail Price Customer Loyalty Learning-by-Doing 67

Strategy Driven

APRIL 25, 2016

Banking, personnel, accounting, and advertising seem to have an excessive amount of job hop scotching going on. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! There’s no easy answers here.

Customer Loyalty 50

Customer Loyalty Motivation Seminar Self-aware 50

Harvard Business Review

NOVEMBER 22, 2017

How do banks switch customer relationships from branch offices to mobile phone screens? An “operating model” — how a company organizes and manages its resources to achieve its strategic ambitions — is the bridge between strategy and execution. sweetvenom/Getty Images. None of these are easy questions.

Strategy 8

Strategy Company Banking Apparel 8

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership.

P&L 9

P&L Banking Marketing Call Center 9

Harvard Business Review

APRIL 29, 2013

Big data managed this way may well improve your retention numbers but not transform your company. How can I help marketing retain more customers? Rather than framing the challenge as one of building a better churn model, they will look to improve their understanding of the customers behind the data.

Analysis 8

Analysis Storytelling Brainstorming Telecommunications 8

Joseph Lalonde

MARCH 14, 2018

I asked each of these leaders a single question about healthy leadership: What healthy habits do you attribute to your success as a leader? Discover a healthy leadership habit of @MichaelHyatt at Click To Tweet. Check out these healthy habits of #leadership experts @MichaelHyatt, @MarkTimm, and @48DaysTeam Click To Tweet.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Strategy Driven

JULY 25, 2016

By understanding what criteria sales managers and business owners look for in a salesperson, you may be able to determine how those characteristics fit into your own personal success formula. I’ve been collecting great salesperson characteristics from many different sales managers and entrepreneurs. So would every salesperson.

Customer Loyalty 50

Customer Loyalty Ethics Seminar Outsourcing 50

Strategy Driven

OCTOBER 5, 2012

No matter the size of the organization, goodwill must be banked. Civic service is the ultimate way to steer heir apparents toward the leadership track. Potlache is the ultimate catalyst toward Customer Focused Management. Learn more about Hank Moore and The Business Tree™ by visiting his website, www.HankMoore.com.

Loyalty 58

Loyalty Bottom-up Strategic Planning Bond 58

Strategy Driven

JUNE 11, 2012

Or have you achieved the status of trusted advisor, who is setting standards not just in sales numbers, but also in customer loyalty, profitability, and relationships. If you look at the example of Bank of America, you see a century-old company who had set many standards and achieved global greatness. What about your company?

Customer Loyalty 72

Customer Loyalty Loyalty Reputation Seminar 72