Harvard Business Review

DECEMBER 18, 2013

New businesses are cropping up to reinvent the recruiting process, blending data from social media sites to create profiles of coders, programmers and software engineers so that companies hoping to hire can search for candidates that have the skills they desire. People Analytics . Mobile Recruiting Apps.

Company 12

Company Media Engineering Software 12

Harvard Business Review

JANUARY 17, 2013

Most IT professionals have engineering, computer science, and math backgrounds. This shift mirrors the shift in economics to behavioral economics, which applies knowledge from the fields of social psychology and the cognitive and behavioral sciences to develop a new understanding of how people think and behave in markets and economies.

Project 8

Project Call Center Information Retail 8

Harvard Business Review

MAY 3, 2018

In fact, the bulk of the calls was the farmers’ inquiring about the operator’s family, personal interests, and other life events. Over time, many farmers had built close relationships with the call center operators; the calls were something of a ritual that they looked forward to. metropolitan areas.

Simon 8

Simon Call Center Motivation Metrics 8

Harvard Business Review

JUNE 20, 2014

When Deborah DiSanzo took over as CEO of Philips Healthcare in May 2012, she knew that engineering would continue to drive innovation. But she also realized that the company needed to develop greater marketing muscle to drive a commercial transformation. As she put it, “Our markets are going through dynamic change.

CEO 8

CEO Marketing Hotels Long-term 8

Harvard Business Review

DECEMBER 6, 2012

Chris Plescia, Marketing, Collaboration and Corporate Internet Solutions BSA Leader, told me that they are moving from an information "push" environment — sending out lots of messages on things workers need to know — to a "pull" environment, where workers search for information they need, get answers to questions, or access services.

Process 8

Process Examples Strategy Six Sigma 8

Harvard Business Review

MAY 8, 2017

In a study of S&P 500 and Global 500 firms, our team found that those leading the most successful transformations, creating new offerings and business models to push into new growth markets, share common characteristics and strategies. The same was true of Adobe’s Shantanu Narayen. The result was the Booking.com platform.

Franchising 15

Franchising CEO Business Model Strategy 15

Harvard Business Review

NOVEMBER 6, 2015

Insight Center. The New Tools of Marketing. And tracking has become steadily more prevalent as marketing’s appetite for “big data” and “personalized” ad messages has grown from hunger to gluttony. This is an economy driven more by actual customer intentions than by expensive marketing guesswork.

Advertising 8

Advertising CRM Long-term Short-term 8

Harvard Business Review

APRIL 17, 2015

We also found that the professionals we spoke with at Accenture, in offices on three continents, consistently lauded the firm for its willingness to support innovations, from Accenture Development Partnerships to professional programs for First Peoples in Canada and support for call centers in native communities.

Innovation 8

Innovation Company Supply Chain Open-book 8

Harvard Business Review

JUNE 16, 2016

Since 2011, General Electric has publicly stated it would spend more than $1 billion on developing sensors, wireless devices, and related software to install on its aircraft engines, power turbines, locomotive trains and other machinery. The call center logs customer complaints.

Productivity 8

Productivity Products Wireless Technology 8

Harvard Business Review

JUNE 26, 2015

For example, the skills and knowledge required to be a good neurosurgeon are quite different from those needed to be a good lawyer, banker, or software engineer.) Large call centers are pioneers in this area — for years, they’ve tracked the number of calls and breaks employees take and the customer ratings for each call.

Ethics 8

Ethics Emotional Intelligence Benchmarking Hotels 8

Harvard Business Review

DECEMBER 2, 2013

And yet today’s top marketers are combining technology and teamwork to generate extraordinary results. Their insights and experience suggest five marketing capabilities that in their most refined form border on superpowers. Extraordinary marketers are amazing listeners. Retailers have stores, call centers, and e-commerce.

Marketing 13

Marketing Teamwork Technology Information Technology 13

Harvard Business Review

JUNE 7, 2017

By contrast, companies with strong basic analytics — such as sales data and market trends — make breakthroughs in complex and critical areas after layering in artificial intelligence. With automated pricing engines, insurers and banks can roll out new offers as fast as online competitors.

Company 13

Company Telecommunications Retail Supply Chain 13

Harvard Business Review

SEPTEMBER 18, 2015

and China, it has a large population of engineers and factory workers, its intellectual property is widely respected, and it is easy to find English-speaking managers there. India was one of the first expansion markets for Abbott, after Canada and the U.K, In 2014, its 14,000 employees in India generated $1.09 billion in sales.

Supply Chain 8

Supply Chain Decentralization Automotive Globalization 8

Harvard Business Review

AUGUST 23, 2017

At heart, the algorithms and computation are dedicated to unearthing novel patterns, which is what science, technology, markets, and the humanistic arts have done throughout the story of humankind. For computing, he relied on Amazon Web Services and Google Compute Engine. This is no simple matter, as AI is both familiar and strange.

Company 12

Company Training Technology Wireless 12

Harvard Business Review

FEBRUARY 17, 2015

Distinct from marketing and sales operations, presales provides a specific set of activities that lead to qualifying, bidding on, winning, and renewing a deal. One presales team helped a building materials supplier improve its qualification rate by using order histories of existing customers and analyses of prospective markets.

Call Center 8

Call Center Telecommunications Engineering Quality 8