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First Look: Leadership Books for March 2019

Leading Blog

As the co-founder and former president of Ritz-Carlton Hotel Co., Schulze's principles are both versatile and utterly practical to leaders of every age, career stage, and industry. You don't need a powerful title or a line of direct reports—you have everything you need to use them right now. Innovation is broken.

Books 217
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How to Compete Like the World’s Most Innovative Leaders

Skip Prichard

Innovation Capital. And one of the most overlooked reasons for entrepreneurial failure is innovation capital. That’s why I enjoyed talking with Jeff Dyer who, along with Nathan Furr and Curtis Lefrandt, wrote a new book, Innovation Capital: How to Compete and Win Like the World’s Innovative Leaders.

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April 2019 Leadership Development Carnival

Lead Change Blog

Steve shares: “As we climb the corporate ladder we ‘forget,’ intentionally or not, to say hello to the many foundational employees who keep the business running; the restaurant dishwasher, hotel housekeeper, mail room clerk, or department store stock person. It’s a challenge most leaders face at some point in their career.

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10 Elements of an Outstanding Customer Service Culture

Skip Prichard

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. All of these primed-to-be-great employees can’t do their best work, or contribute to the greatness of a service culture, until they’re given the power and leeway to do so.

Airlines 111
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We Should Avoid The “Turing Trap” With AI And Continue Making Humans Indispensable

The Horizons Tracker

What’s more, if we can shift our mindset in such a way, it could unlock a wave of innovation and productivity improvements that benefit us all. The authors argue that a more powerful alternative future is one in which humans are augmented by technology. While this is an enticing vision, it’s also a limiting one.

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You Really Don’t Need a Title to be a Leader

Mark Sanborn

Although much is sometimes made of a person’s title, the reality is that little actual power exists in a title alone. . In fact, when it comes to true power, titles are frequently misleading. Part of growing up is figuring out how much influence we have over our environment, from parents to friends, from school to careers. .

ROI 113
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HPU: A Case Study in the Extraordinary

Mark Sanborn

The longer version is that an intentional leader revolutionized the academic institution of High Point University with powerful and practical business principles, which often received sharp criticism but ultimately proved to be wildly successful. The principle of inspecting what you expect is powerful,” he explains. “