Harvard Business Review

DECEMBER 28, 2016

At Wells Fargo, a culture and a warped incentive system created by top executives enabled malfeasance. That didn’t stop CEO John Stumpf from blaming employees who “didn’t get it right,” or CFO John Shrewsberry from blaming “under performers.”

Ethics 8

Ethics CFO Technology Learning-by-Doing 8

Harvard Business Review

JUNE 28, 2013

As one CFO told me, the phrase "IT Risk" contains two dirty words. It''s easy to think it''s an incentive problem. IT people get the blame when systems go down or hackers succeed. But this incentive answer is only partially correct, if at all. Surprisingly, many people say it was "how to have the IT risk conversation.".

Agility 8

Agility How To Incentives CFO 8

Harvard Business Review

DECEMBER 19, 2013

This bias also explains why a CFO may be perceived as cheap by disposition or why a team might attribute its internal conflicts to incompatible personalities instead of resulting from organizational incentives to compete rather than collaborate with one another.

Human Capital 8

Human Capital Constraint Politics Incentives 8

Harvard Business Review

JANUARY 14, 2015

Bigger payouts will either make it easier for these executives to leave — as in El-Erian’s case — or, for those in less senior roles, create incentives to “hang on” in a state of passive disaffection. Ten years later, he was the global CFO of his firm.

CIO 8

CIO CFO Crisis Execution 8

Harvard Business Review

SEPTEMBER 12, 2013

Since the cost of a bad hire is widely estimated to be at least one year’s pay, there are huge incentives for organizations to get hiring right. Organizations, hiring managers, and HR need to keep legal compliance in mind when they add psychometric tests to their pre-employment screening system. Know the law. Test the tests.

Pre-Employment Screening 8

Pre-Employment Screening Human Resources How To CFO 8

Harvard Business Review

SEPTEMBER 12, 2013

Since the cost of a bad hire is widely estimated to be at least one year''s pay, there are huge incentives for organizations to get hiring right. Organizations, hiring managers, and HR need to keep legal compliance in mind when they add psychometric tests to their pre-employment screening system. Know the law. Test the tests.

Pre-Employment Screening 8

Pre-Employment Screening Human Resources How To CFO 8

Harvard Business Review

MAY 1, 2011

Incentives encourage faculty to conform to this behavior as administrators naturally prefer more tuition revenue to less. In other words, the present system is a necessary evil. I credit that human capital bump for a wide-ranging and successful business career, one that included stints as CFO, GM, entrepreneur, and consultant.

Education 15

Education Human Capital Class CFO 15

Harvard Business Review

JANUARY 28, 2015

For any change to stick, the CMO and COO need to have joint accountability and create incentives that reward collaboration. The insurance company E-surance, for example, uses a “control tower” system to monitor what is happening in real time. Consider how Dutch energy company Essent is redesigning the customer experience.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

JULY 21, 2016

Complete transparency in work settings may foster the attitude among employees that, because the company theoretically knows “everything,” they’re entitled to cheat the system when they can get away with it. One year, the CFO noticed that there was a miscalculation that resulted in a shortage of a few million euros.

How To 8

How To Ethics Supply Chain Learning-by-Doing 8

Harvard Business Review

JULY 27, 2015

per capita per breach, versus if it’s a system glitch or a human error it’s more like $140.00 The best advanced attacks on our organization are just harder to inoculate against, and harder to get out of the system. For example, when a criminal is involved, the cost for a breach is typically $170.00

Health Care 8

Health Care Hedge Banking Training 8

Harvard Business Review

APRIL 22, 2011

Between the inner and outer doors of Circale Corporation's headquarters building, human resources VP Nils Ekdahl crossed paths with CFO Anita Fierst as he was leaving for lunch. "We Michael Milanese had been the chief architect of a new performance-review system that Ekdahl was about to implement across all six of Circale's global locations.

Case Study 12

Case Study P&L Performance Review Review 12