Jesse Lyn Stoner Blog

MAY 21, 2012

They can at companies like Disney, Starbucks, Southwest, McDonalds and Google – all listed in the top 15 of the 2012 most admired companies. There is a direct relationship between clear values and success in terms of employee retention, customer loyalty, and long-term profitability. Choose the right values.

Customer Loyalty 226

Customer Loyalty Long-term Chemicals Bottom-up 226

Chart Your Course

OCTOBER 2, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. People don’t quit their company, they quit their managers. It has a huge impact on the bottom line.

Customer Loyalty 189

Customer Loyalty Human Resources Insurance Loyalty 189

Women on Business

DECEMBER 8, 2010

What do you your customers believe and understand about your brand? Using “Buddy the Elf” as an example for the four steps to brand building, this week we’ll discuss steps three and four: developing brand identification and meaning, and developing relationships with customers. What would you think then? Post by Jane K.

Brand 237

Brand Press Release Discount Loyalty 237

Women on Business

DECEMBER 2, 2010

But let’s assume that Buddy is indeed an elf, developed and created by the North Pole to fill a need…to make toys. What is your company most skilled in providing your customers? How often does your company go the extra mile? Do you make it easy for your customer to do business with you? Does it fill a need?

Brand 215

Brand Press Release Discount Customer Loyalty 215

Harvard Business Review

MARCH 10, 2015

This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing. Unlike Tesco, which pioneered data-driven customer loyalty programs, Walmart has never sought to discriminate between best and typical customers. Customers Marketing'

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Michael Lee Stallard

NOVEMBER 9, 2010

Organizations that have heart and soul enrich their owners, customers and communities in both economic and non-economic ways. If I owned that jewelry store I would encourage everyone on the staff to be intentional about developing heart, soul, mind and strength. Many customers can sense this. What do I mean by heart and soul?

Customer Loyalty 239

Customer Loyalty McCarthy Godin Self-aware 239

Chart Your Course

AUGUST 14, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. People don’t quit their company, they quit their managers. It has a huge impact on the bottom line.

Newsletter 165

Newsletter Insurance Class Workshop 165

Strategy Driven

JUNE 16, 2014

Ben Franklin sought to cultivate his character by a plan of 13 virtues, which he developed at age 20 (in 1726), and continued to practice in some form for the rest of his life. Belief in company, product, customer, and especially in yourself. His autobiography lists his 13 virtues as : Temperance. Be trustworthy and trusting.

Loyalty 58

Loyalty Open-book Customer Loyalty Ethics 58

Coaching Tip

FEBRUARY 23, 2012

The companies that thrive and win as social enterprises will be those that do the most with their social connections. Just because all companies now possess the technological capability to hold social conversations with employees, customers and stakeholders, this does not mean we can automatically make these conversations valuable.

How To 110

How To Airlines Media Innovation 110

N2Growth Blog

JULY 19, 2011

The Beer and Alcohol Industry - You will be hard pressed to find a beer or alcohol company that doesn’t portray consumption of their beverage as the key ingredient to a lifestyle of fast cars, beautiful women, successful careers, etc. What about companies in the luxury products sector? What about other fast food outlets?

Marketing 366

Marketing Tactics Brand Ethics 366

Harvard Business Review

MARCH 28, 2012

Jeff Vogel is managing to make a pretty good living as an indie game developer, even though his work is easily pirated. Rather than encumbering his company's offerings with DRM (digital rights management) to keep them from being copied, his post tells you how to illegally download them. I sell an ethical life."

Loyalty 12

Loyalty Software Download Customer Loyalty 12

Harvard Business Review

APRIL 18, 2013

The difficulty is that companies haven''t quite figured out how to provide this. In fact, for all its accomplishments, business in the 21st century has a dirty little secret: Statistically speaking, companies aren''t sure how to hire the right people. So the question is: How do companies find and cultivate those fulfilled employees?

Cooper 9

Cooper Customer Loyalty Storytelling Career 9

Harvard Business Review

OCTOBER 4, 2011

I remember attending a Hewlett-Packard meeting for industry analysts in the early 1990s and hearing HP proudly declare that it was becoming a software company. Such seismic moves would be unsettling in any company, but the real problem is that HP is not trusted to execute on its new strategy well.

Software 14

Software Intellectual Capital Maturity Customer Loyalty 14

Strategy Driven

JULY 25, 2016

But what they really mean is, “I need this person to have these skills in order to succeed in my company.”. The lesson here is that attitude and work ethic are more important than sales skill. If they have a great attitude, and a solid work ethic, they will accept learning new skills as a way of life and a path to success.

Customer Loyalty 50

Customer Loyalty Ethics Seminar Outsourcing 50

Strategy Driven

OCTOBER 5, 2012

In eras following downturns and scandals, it is incumbent upon good companies to go the extra distance to be ethical and set good examples. Demonstrating visible caring for communities by company executives is the ultimate form of potlache. Any company or organization is like a tree. Business development.

Loyalty 62

Loyalty Bottom-up Strategic Planning Bond 62