Remove Customer Loyalty Remove Influence Remove Management Remove Technology
article thumbnail

Transforming Commerce: Chief Commercial Officer Search

N2Growth Blog

In addition, the CCO manages and implements strategies to drive revenue growth, break into new market segments, and foster customer engagement. This role requires an intrinsic understanding of the company’s product or service and customer base.

Trends 293
article thumbnail

Key Strategies for Aspiring Entrepreneurs Considering Franchise Ownership

Strategy Driven

Financial forecasting and budget management. Training and Support Systems Training and support from the franchisor can dramatically influence the success trajectory of a franchise operation. Technology Integration in Franchises The infusion of technology into franchise operations is an accelerating trend redefining industry standards.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

shorts.005 | Cycle of Success Spiral

LDRLB

But I love the conclusion the study suggests about the link between employee performance and customer loyalty – a major principle of the Service-Profit Chain. One thing the authors suggest that is really interesting is that loyal customers can have an effect on how well these service employees do their job. Simmons, Ph.D.

Heskett 96
article thumbnail

When to Restructure | N2Growth Blog

N2Growth Blog

Give me real leaders who possess courage, vision, and a bias toward action, and spare me the timidity of mediocre managers posing as leaders. If change and innovation weren’t key contributors to sustainable success, and the enterprise could just run on auto-pilot, you could replace the CEO with a General Manager.

article thumbnail

Why Your Customer Loyalty Program Isn’t Working

Harvard Business Review

Airlines have clearly calculated that customers who spend more are more valuable to them than customers who fly more. This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing. Loyalty is a mutual investment, not just an exchange.

article thumbnail

Leadership & Loyalty | N2Growth Blog

N2Growth Blog

Lack of Interaction : Along the lines of number one above, if executives, management, and staff don’t proactively seek your advice and input then you have a respect problem. However the healthier remedy is to find a trusted person of influence to intervene and help refine style, approach and methodology. I hope this helps Frode.

Loyalty 399
article thumbnail

Finding the Balance Between Coaching and Managing

Harvard Business Review

Executives we talk to assume that if they’re good managers, then being a good coach is like your shadow on a sunny day. This would be good news, if it were so, since more and more top executives are expecting managers to coach their subordinates. Nor is it a skill that is automatically acquired in the course of learning to manage.