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How a CEO Can Make or Break Your Company

N2Growth Blog

Their leadership ensures the organization is ready to meet challenges and thrive. Their leadership style, strategic choices, and personal behavior set the tone for the company culture, influencing whether the work environment is invigorating or demoralizing. Conversely, a CEO’s approach can also have a detrimental impact.

CEO 221
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Building Customer Loyalty :: Women on Business

Women on Business

I build brand and customer trust by being loyal to THEM and by NOT expecting them to be loyal to me! How do I build customer loyalty? I earn loyalty by giving it. Decide ) Decide what your customer experiences will look like.

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5 Leading Edge Ways to Enhance Your Customer Service

Mark Sanborn

Leading edge companies are constantly looking for ways to improve the customer experience and create positive emotions for their clients. One of the key ways they do this is through the use of technology. Technology. This can lead to positive emotions and increased customer loyalty. Transparency and honesty.

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Leadership & Loyalty | N2Growth Blog

N2Growth Blog

One of a leader’s most important functions is to create an environment where trust and loyalty are the rule and not the exception. In today’s post I’ll examine the value of loyalty as it relates to leadership. Leadership and loyalty go hand-in-hand.

Loyalty 417
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Measuring the ROI of social media? There’s a laugh, and a joke.

Strategy Driven

I got an (unsolicited) email offering a webinar to teach me about how to measure, and the importance of measuring, the ROI of social media. Social media, business social media, is running wild – with or without you. They spoke over CEOs, media, newspapers, government, lobbyists, and politicians. TOTAL JOKE.

ROI 66
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shorts.005 | Cycle of Success Spiral

LDRLB

But I love the conclusion the study suggests about the link between employee performance and customer loyalty – a major principle of the Service-Profit Chain. One thing the authors suggest that is really interesting is that loyal customers can have an effect on how well these service employees do their job. Simmons, Ph.D.

Heskett 96
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Success Begins with Quality Customer Service

Chart Your Course

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. A startup that places customer service at the top of its priorities is setting itself up for sustained profitability.

Quality 182