Thu.Jan 23, 2025

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Stop Glamorizing the Pursuit of Excellence

Leadership Freak

The pursuit of excellence insults those who likethings as they are. Short-term thinkers reject the pursuit of excellence. Stagnant organizations die because the pursuit of excellence hurts at first. Hierarchy dislikes the pursuit of excellence because it offends snobbery. Here are 4 alerts for leaders dedicated to the pursuit of excellence.

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How AI Is Changing the ROI of Customer Service - SPONSOR CONTENT FROM INTERCOM

Harvard Business Review

Sponsor content from Intercom.

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Leading Thoughts for January 23, 2025

Leading Blog

I DEAS shared have the power to expand perspectives, change thinking, and move lives. Here are two ideas for the curious mind to engage with: I. Coach Phil Jackson on compassion: Compassion for all beingsnot least of all oneselfis the key to breaking down barriers among people. Now, compassion is a word not often bandied about in locker rooms. But Ive found that a few kind, thoughtful words can have a strong transformative effect on relationships, even with the toughest men on the team.

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8 Lessons from the Career of Softbank’s Masayoshi Son

Harvard Business Review

What his successes — and failures — have to teach other leaders.

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10 HR Metrics for 2025: HR Data Toolkit

The right HR metrics can illuminate hidden trends, justify decisions to the C-suite, and give you an edge in this unpredictable economy. Download Paycor’s guide and learn how to calculate your: Cost-per-Hire Total Financial Impact of Absences Voluntary Turnover Rate And more!

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The Strategic Significance of an Effective Leader

N2Growth Blog

An effective leader is a primary catalyst for sustainable organizational growth. When leaders possess the strategic prowess to set a clear direction and the adaptability to pivot in the face of disruption, they create a solid foundation for both immediate progress and long-term success. Strong leadership not only sparks visionary thinkingit also translates that vision into effective action.

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A Bad Communication Strategy Around Sustainability Can Leave You Legally Exposed

Harvard Business Review

As climate-related lawsuits increase, companies must balance transparency and risk in their sustainability communications.

More Trending

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Change Management is Failing. Success Depends Upon Storytelling

Decker Communication

One of the most common complaints we hear from change management leaders is that their change narrative is failing to cascade. Their disappointment frequently sounds like this: “We’ve tried hard to craft a story that our leaders, managers, and employees can connect with, but a lack of ownership is creating obstacles and undermining our progress.” Cascading change management narratives are fraught with potential challenges, including message dilution or inconsistency as informat

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Hiring a Chief Data Officer: What to Look For

N2Growth Blog

Selecting a leader to transform how your organization manages and derives value from information is a pivotal decision. At N2Growth , we have observed firsthand how this data-focused executive role has evolved beyond traditional IT oversight to encompass enterprise-wide strategy and innovation. The following sections detail what every organization should consider when identifying the right individualone who excels in data management and leadership, strategic planning, and communication.

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Cable Journalism Takes a Hit, CNN Announces Job Cuts for 2025

HR Digest

With the fall in viewership and the rise of shortform content, CNN is now turning to job cuts to revive the network and bring it back on top. Spearheading this shift, Mark Thompson, Chief executive of the organization, has made some major changes to the news business in the last year, which includes an overhaul of the CNN business model and platform.

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From Good to Great: Succession Planning as a Catalyst for Organizational Growth

N2Growth Blog

As industries face unprecedented levels of disruption and innovation, organizations with deliberate and forward-thinking succession strategies are best positioned to secure long-term growth. At N2Growth, we have observed that companies treating succession planning as a core business strategy protect their operational continuity and build resilience.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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AI Shows Biases In Mortgage Lending

The Horizons Tracker

New research indicates that using AI in mortgage lending could lead to discrimination against Black applicants, but a surprisingly simple fix may mitigate this bias. In an experiment, Lehigh University researchers found that leading commercial large language models (LLMs) consistently recommended denying more loans and charging higher interest rates to Black applicants compared to otherwise identical white applicants.

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When evaluating a new supplier, what is your favorite resource available for assessing whether or not to use them?

thoughtLEADERS, LLC

Our reader poll today asks: When evaluating a new supplier, what is your favorite resource available for assessing whether or not to use them? Text-based website 14.44% Video explanations of their offerings 6.96% Hardcopy catalogs and marketing materials 6.95% Third-party review sites 40.64% Something else 31.01% Pay attention to reviews. Read the rest of this post at thoughtLEADERS, LLC: Leadership Training for the Real World.

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Do We View AI As A Friend Or Foe In The Workplace

The Horizons Tracker

Several years ago a study from TU Darmstadt explored how we feel about having robots as colleagues. The responses were mostly positive, with many regarding their robot peers as beneficial to their work. For instance, over 60% of respondents could easily imagine being supported by a robotic colleague, with 21% even suggesting such a change would be an improvement, with this largely due to the belief that a robot would be less error-prone and more predictable in their behavior.

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“Security is a tough job… you need a good management team behind you”

Chartered Management Institute

Blog: Security is a tough job you need a good management team behind you Written by Caroline Roberts Thursday 23 January 2025 Share Share to Twitter Share to Facebook Share to LinkedIn Share via email Jamie Hammond CMgr MCMI, our Chartered Manager of the Week, has spent his career in security. He joined CMI to broaden his skills and he believes the security industry needs to put a greater emphasis on management training Jamie Hammond CMgr MCMIs experience has certainly been varied over his deca

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HR’s Blueprint for a Successful 2025

The HR industry is changing. Did you know… 1. There will be 4M more jobs than workers by 2033 ( BLS ). 2. For 84% of workers, flexibility is a top priority ( FlexJobs ). 3. 75% of employees have used AI at work ( CFO.com ). It’s time to meet the moment! Use Paycor’s guide to design a blueprint for success.

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Book Review: The Let Them Theory by Mel Robbins

Roundtable Talk

Book: The Let Them Theory by By: Mel Robbins Reviewed by: Colleen Jones The Premise: In The Let Them Theory, Mel Robbins goes deep on the simple yet profound concept that we need to release our desire to control others and focus instead on our own decisions, actions and reactions. Robbins book is built on […] The post Book Review: The Let Them Theory by Mel Robbins appeared first on The Roundtable.

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What Comes After DEI

Harvard Business Review

While backlash to DEI has challenged how many companies and practitioners approach creating more equitable workplaces, fewer have considered whether DEI work itself has room to improve. A new framework, built around the core outcomes of fairness, access, inclusion, and representation (FAIR) that DEI was supposed to achieve for all, offers a new direction.

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Criminalizing Sex Work Doesn’t Reduce Human Trafficking

The Horizons Tracker

A study published in Social Sciences by CUNY SPH suggests that laws criminalizing sex work do not prevent human trafficking and instead leave sex workers vulnerable to coercion and unsafe conditions. The researchers conducted a national survey, developed in collaboration with sex workers across the U.S., and found that many sex workers rely on various online platforms.