HR Digest

SEPTEMBER 30, 2020

People are living longer with more access to medical care and innovations and progress in medicine. Another survey says 20 percent of the population is engaged in some form of caregiving. People have a longer lifespan with more access to medical care and innovations and progress in medicine. In the U.S.

Absenteeism 105

Absenteeism Policies Cost Human Resources 105

Harvard Business Review

JANUARY 13, 2015

And yet, employee engagement is at record lows — 13% according to perennial engagement survey leader Gallup. Perhaps human resources leaders are spending their money in the wrong places. Either way, our models and surveys aren’t working, and we’re making very little progress. What’s wrong here?

Human Resources 8

Human Resources Self-aware Survey Influence 8

Harvard Business Review

AUGUST 15, 2016

When the big video streaming service surveyed customers who renewed subscriptions, it discovered, paradoxically, that some customers stayed with Hulu even when they didn’t necessarily have a positive perception of the brand overall. In 2014, Michael Callahan, then head of customer experience at Hulu, had a mystery on his hands.

Survey 8

Survey Retail System Automotive 8

HR Digest

JUNE 24, 2023

HR analytics, also known as people analytics or workforce analytics, is a data-driven approach that empowers Human Resources Management (HRM) by collecting, analyzing, and interpreting HR data. The term Strategic Human Resource Management (SHRM) emerged as organizations recognized the critical role HR plays in driving business success.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. Companies across the spectrum are grappling with change as new technologies, innovations, and customer behaviors disrupt old business models.

P&L 10

P&L Banking Marketing Call Center 10

Harvard Business Review

AUGUST 18, 2011

To maintain high worker morale, productivity, and loyalty in such a diverse and changing conditions, IBM has placed new emphasis on the "resources" component of HR in four directions. First, it emphasizes equitable benefits for all, in all countries, regardless of race, gender, ethnicity, or sexual preference.

Learning Curve 13

Learning Curve Globalization Airlines Training 13

Harvard Business Review

JANUARY 2, 2017

Three years ago, 37% of CEOs were concerned about a lack of trust in businesses, according to the PwC Annual Global CEO survey. The Society of Human Resource Management found that 53% of companies that checked references uncovered falsities about the length of previous employment, and 51% discovered false claims about past salaries.

Policies 14

Policies Micromanagement Reference Covey 14