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Reduce the Grind, Boost Loyalty: How Customer Effort Score Drives Business Growth

Strategy Driven

Enhancing the customer experience is becoming increasingly vital for businesses to pursue sustained growth and customer loyalty. This score is a predictor of customer loyalty, as studies have shown that the easier it is for customers to interact with a brand, the more likely they are to return and become advocates for the company.

Loyalty 110
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Internal Crowdfunding Can Foster Innovation

The Horizons Tracker

This effect was more pronounced for highly innovative ideas. They tap into the knowledge scattered throughout the company, encourage collaboration across different parts of the organization, and boost employee loyalty and motivation. They tended to favor ideas from colleagues at their own level in the company hierarchy.

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How Operational Excellence Attracts and Retains Talents

Strategy Driven

A McKinsey survey found that 82% of companies don’t believe they recruit highly talented people, and only 7% think they can retain top talent once hired. Gallup reported that over 50% of employees surveyed in 2015 were not engaged, and 17.2% This empowerment can lead to a greater sense of ownership and loyalty among employees.

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Preview Thursday: Help Them Grow or Watch Them Go

Lead Change Blog

In survey after survey, year after year, employees express their dissatisfaction with how they are being supported in their careers. It’s like eating properly or exercising. You know it’s good. You know you should. Yet, if you’re like any managers today, you just don’t do it as well or as frequently as you would like.

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Evolving with the Shifting World of Employment Benefits

HR Digest

Reasons For Providing Employment Benefits There are many reasons to provide workplace benefits to employees, the most important being its role as a sign of appreciation for the employee’s time, energy, and loyalty to the company. According to Metlife , in 2023, surveyed employees’ satisfaction with their benefits was at a 10-year low.

Survey 59
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What’s your proactive marketing approach to loyalty?

Strategy Driven

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. I didn’t complete a survey or give any feedback about this experience. They dominate because they innovate. Dear Jeffrey, I am a huge fan. However, it was nothing more than a minor frustration.

Loyalty 50
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Is the “Silent Killer” Sabotaging Your Performance?

Michael Lee Stallard

Earlier this year, Cigna surveyed 20,000 American adults using the UCLA Loneliness Scale, a scientifically validated survey that is commonly used to assess loneliness. Organizations populated with lonely people experience lower employee engagement, poorer quality of decisions, and a reduced rate of innovation.