Kevin Eikenberry

OCTOBER 11, 2010

As this piece ( [link] ) suggests, positive communication can make a huge difference in loyalty. Even when dealing with customers, the use of creative communication tools can go a long way. Reply Cancel reply Leave a Comment Previous post: Do You Have a Balanced Reading (and Learning) Diet?

Tools 208

Tools Power Storytelling Bond 208

Kevin Eikenberry

JANUARY 28, 2011

This sort of prioritization is important for building a leader at any level and building loyalty from your team. Oh yeah, I think anyone could probably double their salary at a competitve company. But it doesn’t happen. Our managers don’t leave.&#

Succession 207

Succession Management Learning-by-Doing Goal 207

Harvard Business Review

JUNE 7, 2013

The digital marketer who effectively runs Qantas Airlines'' highly regarded — and very successful — loyalty program has an unusual iPad problem. The information is useful, helpful and the app was a digital innovation actually sought by Qantas staff. Innovations in Digital and Mobile Marketing An HBR Insight Center.

Marketing 8

Marketing Airlines Workshop Loyalty 8

Harvard Business Review

MARCH 22, 2017

What makes marketing creative? Is it more imagination or innovation? Is a creative marketer more artist or entrepreneur? Historically, the term “marketing creative” has been associated with the words and pictures that go into ad campaigns. Every marketer believes the customer experience is important.

Creativity 10

Creativity Marketing Agility Budgeting 10

N2Growth Blog

DECEMBER 16, 2010

Covey has garnered the loyalty and love of her students, something that she still evokes in my daughters even though they have long since left her classroom. He is rare in the world of coaching and leadership development and I feel honoured that he has chosen to partner with me to deliver our leadership workshops. For me, Ms.

Blog 321

Blog Covey Learning-by-Doing Video 321

N2Growth Blog

DECEMBER 1, 2019

Needing a way to capture and document this event, I recruited Dan Evans , our Chief Marketing Officer , to join me on a journey that would span over 42,000 miles on four continents ( 11 countries total, including stops ) to interview and record sessions with experts in the science and art of leadership. Johannesburg, South Africa.

Globalization 276

Globalization Leadership Conference Diversity 276

Harvard Business Review

DECEMBER 5, 2013

A lot of small-firm owners and managers feel that way, and in many cases they’re justifiably proud of their competitive intangibles—a gut sense of the market and the flexibility to change quickly. Once they were given access to loyalty-card data, most of the small firms took to it immediately. What is the most popular flavor of bread?”

Loyalty 14

Loyalty Retail Armstrong Learning-by-Doing 14

Harvard Business Review

AUGUST 16, 2016

When my publication, Innovation Leader, surveyed 170 executives who work in R&D, strategy, and new product development roles at large public companies, we found that 82% said they’ve already deployed some elements of the lean startup approach. ’ Sometimes you need to be reminded of that.” There are two reasons for that.

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

FEBRUARY 20, 2013

This striking gap signals an opportunity for companies: Secure a competitive advantage by building your employees' ability to succeed in the increasingly complicated labyrinths of today's — and tomorrow's — markets. In our experience, social entrepreneurs can be extraordinary role models in this regard.

Entrepreneur 8

Entrepreneur Company Six Sigma Franchising 8

Harvard Business Review

MARCH 1, 2017

By diving into the data, we were able to dramatically reduce customer dissatisfaction, increase customer loyalty, and develop new, differentiating service offerings. Finally, the innovation team picked up the guests’ clothes and examined them before hand-delivering it to the laundry. Figuring Out What Our Customers Wanted.

Hotels 8

Hotels Fashion Budgeting Retail 8

Harvard Business Review

JANUARY 22, 2015

Too often, companies demand a laundry list of vague qualities, such as creativity and innovation, which fail to align with organizational needs. Or they rely on subjective metrics, such as likability, loyalty, whether someone is “due for promotion,” etc. The key for these interventions is to keep the momentum going.

Leadership Development 8

Leadership Development Development Leadership Leadership Pipeline 8

Harvard Business Review

JUNE 19, 2018

Encouraging breastfeeding has been shown to provide a strong return on investment in terms of reduced sick leave, and improved retention, productivity, and loyalty. Developing workshops specifically for women of color. On-site childcare services with emergency back-up childcare. Paid catastrophic leave.

Policies 9

Policies Leadership Mentor Career 9