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7 Outsourcing Trends You Should Keep an Eye on in 2020

Strategy Driven

Furthermore, the media and information industries will continue to invest in telecommunications outsourcing. In 2020, the market grew to $180 billion. Experts also believe that the quantum computing market will reach a value of $8 billion globally by 2027. Telehealth Market to Make Waves.

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Defining The Second Ring of Service/Quality: Support That Satisfies

The Practical Leader

This may consist of training, web sites, parts, repair service, warranties, emergency assistance, information, status updates, user hotlines, instructional videos or manuals, recipes, partnerships… the list is endless. If you took that discussion to your management team, a conflicting array of opinions would further confuse things.

Quality 49
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OTT Video Is Creating Cord-Extenders, Not Cord-Cutters

Harvard Business Review

Here’s what we know: The $290 billion global television market is being disrupted by six billion mobile devices and a new generation of consumers that demand their programing when, how, and where they want it. Video is no longer the cornerstone of revenue for cable operators. Megamergers won’t solve for this disruption.

Video 8
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Artisans Must Balance the Books

Harvard Business Review

When I founded the nonprofit African Institution of Technology , I initially focused on helping African entrepreneurs or artisans, especially those with only primary education, develop new skills and market opportunities. Across Africa, many unemployed men have managed small businesses, at least once in their lives.

Books 13
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Breaking Up the Retail-Price Confusopoly

Harvard Business Review

You could go to your local Big Box Store or mall in the middle of the night to get in line for the X-Box Kinect or a copy of the video game Call of Duty: Black Ops. In my own work , I found that this might be particularly prevalent for utilities (gas, electricity and telecommunications).

Retail 14
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Look Beyond Your "Social Media Presence"

Harvard Business Review

A lot of companies congratulate themselves on having a "social media presence" — by which they mean a Twitter following and Facebook likes and a marketing plan that uses social networks. But some 70% of the extra profit to be made through social technologies has nothing to do with marketing. into the core.

Media 8
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How to Design Work Projects for Maximum Learning

Harvard Business Review

Skill development is clearly a major priority for companies and managers these days. Enrollment in learning programs has surged over the last few years to generate a global executive education market of over $70 billion a year. Consider, for instance, the talent development program at Ascom, a global telecommunications company.