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Building Customer Communities Is the Key to Creating Value

Harvard Business Review

As I described in my last post , your prospective customers and buyers increasingly learn about you from their peers — including your current customers — while tending more and more to ignore traditional sales and marketing communications from corporate. This is an area of tremendous creativity.

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How Corporate HQ Can Get More from Innovation Outposts

Harvard Business Review

Setting up innovation outposts in global technology clusters, such as Silicon Valley, Boston, and Tel Aviv, is highly popular among Fortune 500 corporations. Unhindered, they quickly amassed valuable social capital through an array of personal and professional relationships, as well as local intelligence and insights.

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Don’t Write Off the (Western) Focused Firm Yet

Harvard Business Review

In his article “ Why Conglomerates Thrive (Outside the U.S.) ” in the December 2013 issue of the Harvard Business Review , J. Subsequently they become more knowledge-based, as you share technologies, brands and customer intelligence. At the same time, we’re not arguing that conglomerates aren’t effective in emerging markets.

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Accountants Will Save the World

Harvard Business Review

We were building social capital, but we didn't have a way to tell our shareholders — or be held accountable to keep doing it. Scaling Social Impact Insights from HBR and The Bridgespan Group. Facebook Presence Is an Important Clue to a Social Venture's Future. Using Technology and Data for Social Impact.

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What We Talk About When We Talk About "Social"

Harvard Business Review

The term "social media" was popularized by Chris Shipley in 2004 , as she described the impact of influencers and bloggers in shaping product adoption, more so than traditional media outlets. Because it includes the word media , and the genesis is marketing, most people think of this as the stuff the CMO and their team worry about.

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From Zipcar to the Sharing Economy

Harvard Business Review

True, they pioneered the creative use of technology to open up flexible new ways of renting a car. Accompanying these peer economy companies are others (like Zipcar) which simply leverage technology and lower transaction costs to make flexible renting a viable alternative to asset acquisition.

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What It Takes to Become a Great Product Manager

Harvard Business Review

Performing market assessments. Managing tight deadlines, revenue targets, market demands, prioritization conflicts, and resource constraints all at once is not for the faint of heart. So, what should you consider if you’re thinking of pursuing a PM role? Running design sprints. Feature prioritization and roadmap planning.