N2Growth Blog

AUGUST 24, 2010

Until recently, loyalty was the cornerstone of that relationship. Yet many employees, professionals and faculty cling to old assumptions about one of the most critical relationship of all: the implied, unwritten contract between employer and employee.

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Blog Brand Consultative Depreciation 420

N2Growth Blog

JANUARY 3, 2011

Following are five representative tips that will help you recognize the need for a reengineering initiative: Unusual declines in revenue, margin, market-share, customer loyalty, or brand equity. Even if the above areas are not yet in decline, but you are witnessing unusually slow growth or zero growth you still have a problem.

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Restructuring Blog CEO Brand 305

N2Growth Blog

OCTOBER 20, 2010

Self-Serving Nature : If a leader doesn’t understand the concept of “service above self&# they will not engender the trust, confidence, and loyalty of those they lead. Successful leaders focus on customer satisfaction and loyalty. They are active listeners, fluid thinkers, and know when to press-on and when to back-off.

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Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. He recommends incorporating more technology, such as social media engagement and mobile communications, to achieve this goal.

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N2Growth Blog

NOVEMBER 29, 2010

Some employers believe in providing a little something extra to all employees during the Holiday Season as an expression of gratitude for their loyalty and contributions during the year without regard to performance.

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Blog Metrics Brand CEO 382

QAspire

AUGUST 10, 2010

Do you have right set of processes, people and technology that will help you deliver up to customer’s expectations consistently? Customer’s loyalty and further, advocacy only comes when you know how to deliver the basics right. Does it solve their problems? To what extent? Their unique context? What are the gaps that need to be filled?

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Quality Blog Management Mission Statement 154

N2Growth Blog

DECEMBER 16, 2010

Covey has garnered the loyalty and love of her students, something that she still evokes in my daughters even though they have long since left her classroom. but you’ll not find that here. but you’ll not find that here. Finally, as a result of her attention and focus on attending to the specific needs of each child, Ms. For me, Ms.

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N2Growth Blog

JUNE 17, 2010

From that point on, loyalty means executing the decision as if it were your own.&# - General Colin Powell “Develop success from failures. Disagreement, at this state, stimulates me. But once a decision is made, the debate ends.

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Definition Blog Leadership Covey 370

Harvard Business Review

AUGUST 16, 2017

In the model described by Clayton Christensen, a new entrant offers substitute products using technology that is cheaper but initially inferior to products offered by mature incumbents. For one thing, it’s not clear what disruptive technology the company is offering.

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Supply Chain Automotive Disruptive Innovation Transportation 12

N2Growth Blog

NOVEMBER 3, 2010

For instance, there is a story of when General George Washington was dangerously close to losing the faith and loyalty of his officers at the close of the Revolutionary War. Historical examples such as with world leaders like Churchill or Eisenhower are more widely known.

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Influence Blog Leadership Video 359

Harvard Business Review

FEBRUARY 20, 2014

As University of Toronto professor Ayelet Shachar explained in a Yale Law Journal article : “Countries seeking to attract Nobel Prize contenders, gifted technology wizards, acclaimed artists, promising Olympians, and other high-demand migrants have come to realize the attractive power of citizenship.

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Globalization Loyalty Short-term Sports 8

Harvard Business Review

APRIL 19, 2011

In the not-so-distant past, it was standard practice in customer service to hire only those candidates who knew how to follow scripts, were familiar with the necessary technology, and had several years' experience in another call center. [This post is part of Creating a Customer-Centered Organization.]. employee attrition was cut in half.

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Call Center Attrition Hotels Metrics 15

Harvard Business Review

APRIL 8, 2014

Companies like Vodafone are putting more emphasis on employees’ loyalty, track records, competence and common sense, all commonly found in older workers. United Technologies has boosted its older worker retention rate by 20%, and Unilever UK estimates that it gains six euros in productivity for every one euro spent on wellness.

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Absenteeism Human Resources Talent Management Short-term 10

N2Growth Blog

JANUARY 18, 2011

Patronizing, belittling or sarcastic leaders forgo trust and loyalty to prop-up their ego – big mistake. link] Mike Myatt Thanks for the kind words and for sharing the link Geoff. link] Mike Myatt You’re most welcome Sir. link] Mike Myatt True words of wisdom Bert. Thanks for sharing Bert. Attitudes are ingrained into people.

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Leadership CEO Blog Learning-by-Doing 420

Harvard Business Review

MAY 22, 2014

In 2006, Netflix tapped these brainiacs by offering a million dollars to anyone who improved its home-grown algorithm to predict movie ratings. Invariable personalization is less like an upsell and more like great customer service, a soft-sell technique that builds loyalty with customers. Marketing Retail Technology'

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Banking Engineering Loyalty Travel 8

Harvard Business Review

OCTOBER 21, 2016

Today’s executives are dealing with a complex and unprecedented brew of social, environmental, market, and technological trends. In 2013, GE had reduced greenhouse gas emissions by 32% and water use by 45% compared to 2004 and 2006 baselines, respectively, resulting in $300 million in savings. Building Customer Loyalty.

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Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

APRIL 4, 2016

While the middle class has been eroded by currency depreciation and recession, the Russian consumer remains technologically savvy, interested in quality Western brands, and able to spend. And prior to the latest economic challenges, its middle class was estimated to account for as much as 60% of the total population.

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Ask Atma

MAY 20, 2012

Integrity – ability to inspire/engender trust and loyalty. If you mange organizational structure, technology, and expectations with conscious attention to the sharing of knowledge, a knowledge sharing environment will emerge easily. Systems intelligence – sensing the big picture and how things connect.

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Team How To Knowledge Management Self-aware 52

N2Growth Blog

NOVEMBER 4, 2010

At its core, marketing is about engaging with customers, meeting their needs, solving their problems, sparking their passion, earning their trust, and cementing their loyalty. Executives or agencies that believe marketing is somehow about them and not the customer represent everything wrong with marketing today.

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