Strategy Driven

NOVEMBER 10, 2010

While that has long been considered traditional retirement age, Boomers are known for bucking the system. Despite the media coverage of Boomers and how a tidal wave of retirements could impact business, many senior managers are kicking the can down the road, putting off the job of creating a system and process for capturing knowledge.

How To 72

How To Tacit Knowledge Intellectual Capital Newsletter 72

HR Digest

JUNE 24, 2023

Understanding HR Analytics The Evolution of HR Management Over the past century, HR management has undergone a remarkable transformation, evolving from an operational discipline to a strategic function. Optimized HR Operations: HR analytics streamlines HR processes by automating data collection, analysis, and reporting.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

JANUARY 9, 2014

To foster it, they often give sales its own learning and development team, recruiting specialists, compensation plan, and management and IT systems — but now they’re finding that those differences can hinder success as much as they support it. Record growth and profitability, increased rep engagement, and near-zero attrition.

Team 10

Team Metrics Compliance Attrition 10

Harvard Business Review

NOVEMBER 18, 2013

Consider Trane , the $8 billion subsidiary of Ingersoll Rand that provides heating, ventilating, air conditioning and building management systems. The work improvements increased productivity substantially as measured by increases in operating income. Yet some leading organizations are turning this conventional wisdom on its head.

Survey 8

Survey Attrition Bottom-up Teamwork 8

Harvard Business Review

SEPTEMBER 22, 2011

Pep Boys, a US auto parts store chain, reports in its proxy statement that customer metrics are now an important part of its executive compensation system. If your scores vary wildly from one time period or unit to another and you don't know why, you don't have a reliable measurement and feedback system. Organized learning.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

SEPTEMBER 26, 2011

There is a clear and growing divide among global companies operating in China. To successfully get to market you need a leader who can navigate your company's internal checkpoints. Our humble opinion: take the harder right vs. the easier wrong and build a sustainable talent development system within China, for China.

Globalization 13

Globalization Attrition Skills Learning-by-Doing 13

Harvard Business Review

DECEMBER 25, 2013

Bush took over American Express’s far-flung service operations in 2005. That kind of viral marketing would be invaluable in setting American Express apart from rivals and would power the company’s growth and profits. Employee attrition was cut in half. He was suddenly responsible for many thousands of call-center employees.

Call Center 9

Call Center Attrition Cost Center Learning-by-Doing 9