Strategy Driven

NOVEMBER 10, 2010

While that has long been considered traditional retirement age, Boomers are known for bucking the system. Despite the media coverage of Boomers and how a tidal wave of retirements could impact business, many senior managers are kicking the can down the road, putting off the job of creating a system and process for capturing knowledge.

How To 72

How To Tacit Knowledge Intellectual Capital Newsletter 72

Harvard Business Review

OCTOBER 23, 2017

Exit interviews were usually handled by junior managers on the HR team, but Amrita felt that given the high rate of attrition among doctors at Krisna over the past year, it was her responsibility as head of HR to talk to Dr. Vishnu Patel, a respected cardiologist who’d just given his notice. Good or Bad Attrition?

Case Study 8

Case Study Attrition Mission Statement CEO 8

Harvard Business Review

JULY 17, 2012

In our experience, the key to success in empowering frontline employees lies in giving them a framework within which to operate — and feedback about how they are performing within that framework. Jim Bush, who leads American Express service operations globally, set up a similar system.

Customer Loyalty 15

Customer Loyalty Loyalty Banking Call Center 15

Harvard Business Review

AUGUST 5, 2011

The manufacturer of DVDs was featured in a book on front-line suggestion system, All You Gotta Do Is Ask by Norman Bodek and Chuck Yorke (which I mentioned in a previous post on Toyota's approach to front line improvement). After Bodek left, the suggestion system was led by Yorke, Technicolor's manager of organizational development.

Process 14

Process How To Attrition Operations 14

Harvard Business Review

JANUARY 9, 2014

To foster it, they often give sales its own learning and development team, recruiting specialists, compensation plan, and management and IT systems — but now they’re finding that those differences can hinder success as much as they support it. Record growth and profitability, increased rep engagement, and near-zero attrition.

Team 10

Team Metrics Compliance Attrition 10

Harvard Business Review

APRIL 23, 2018

The huddles exposed many simple “pain points” that he could easily help solve (for example, training for the new bank systems, or making upgrades to computer memory so that the old computers could handle the new software). Other employee innovation ideas were larger. The team wanted to experiment with working on the weekends.

Servant Leader 17

Servant Leader Leadership Banking Learning-by-Doing 17

Harvard Business Review

JULY 17, 2012

In our experience, the key to success in empowering frontline employees lies in giving them a framework within which to operate — and feedback about how they are performing within that framework. Jim Bush, who leads American Express service operations globally, set up a similar system.

Customer Loyalty 12

Customer Loyalty Loyalty Banking Call Center 12

HR Digest

JUNE 24, 2023

Understanding HR Analytics The Evolution of HR Management Over the past century, HR management has undergone a remarkable transformation, evolving from an operational discipline to a strategic function. Optimized HR Operations: HR analytics streamlines HR processes by automating data collection, analysis, and reporting.

Metrics 98

Metrics Trends Compliance Analysis 98

HR Digest

OCTOBER 5, 2021

As we consider how employers have traditionally approached sourcing, reducing bias in their systems and training and engaging their teams in DEI efforts, many employers followed three consistent trends: A narrow in definition of diversity in sourcing. Now we must identify new solutions to help employers make this important shift.

Diversity 98

Diversity Organization Training Apparel 98

Harvard Business Review

NOVEMBER 18, 2013

Consider Trane , the $8 billion subsidiary of Ingersoll Rand that provides heating, ventilating, air conditioning and building management systems. The work improvements increased productivity substantially as measured by increases in operating income. Yet some leading organizations are turning this conventional wisdom on its head.

Survey 8

Survey Attrition Bottom-up Teamwork 8

Harvard Business Review

SEPTEMBER 22, 2011

Pep Boys, a US auto parts store chain, reports in its proxy statement that customer metrics are now an important part of its executive compensation system. If your scores vary wildly from one time period or unit to another and you don't know why, you don't have a reliable measurement and feedback system.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

SEPTEMBER 26, 2011

There is a clear and growing divide among global companies operating in China. Our humble opinion: take the harder right vs. the easier wrong and build a sustainable talent development system within China, for China. Sadly, we feel the divide is leaning the wrong way, and it's easy to see why. Do it right now.

Globalization 13

Globalization Attrition Skills Learning-by-Doing 13

Harvard Business Review

OCTOBER 23, 2017

We are working with a large travel and tourism firm to introduce a system for real-time employee feedback. Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency.

Company 8

Company Management Metrics Tools 8

Harvard Business Review

JUNE 7, 2012

Consider Wiremold , a manufacturer of cable management systems. It was able to redeploy people to other areas where they were needed and then realize the productivity gains by reducing overtime, and allowing natural attrition to gradually reduce headcount. Protect the Downside — Demonstrate a Commitment to Continued Employment.

Attrition 15

Attrition CFO Deming Outsourcing 15

Harvard Business Review

DECEMBER 25, 2013

Bush took over American Express’s far-flung service operations in 2005. Then he created a system that enabled and encouraged these professionals to deliver outstanding service on their own, day in and day out. Employee attrition was cut in half. Jim Bush had a different idea, which I have now come to call “Leading by Letting Go.”

Call Center 9

Call Center Attrition Cost Center Learning-by-Doing 9

Harvard Business Review

JUNE 7, 2012

Consider Wiremold , a manufacturer of cable management systems. It was able to redeploy people to other areas where they were needed and then realize the productivity gains by reducing overtime, and allowing natural attrition to gradually reduce headcount. Protect the Downside — Demonstrate a Commitment to Continued Employment.

Attrition 12

Attrition CFO Deming Outsourcing 12

Harvard Business Review

MAY 28, 2015

So I reached out to Brandon Webb, an innovative SEAL trainer/educator, and CEO of Force12 Media for real-world perspective on what industry could learn from a special operations sensibility. Before we redid the course, SEAL sniper school had an average attrition rate of about 30 percent. That scares me. They are self-motivators.

Training 8

Training Education Incentives Leadership 8

Strategy Driven

FEBRUARY 4, 2020

Plus, a fair reward and recognition system helps motivate morale and determination among the workers, which leads to higher employee satisfaction and productivity. And although employees can be replaced, it’s a costly process, and a high turnover rate can hurt your operational costs and productivity significantly.

How To 67

How To Absenteeism Guidelines Cost 67

Harvard Business Review

OCTOBER 26, 2016

Instead she was ramping up mobile-banking operations—which competitors were also doing—and looking to experiment with something more innovative: partnerships with supermarkets and electronics stores that would allow FDM to set up kiosks within them. “The projections look mostly good, as we expected,” Ahmet said.

Case Study 8

Case Study CEO Banking Agility 8

Harvard Business Review

JANUARY 27, 2016

Attrition rates had indeed spiked in the past year, along with turn times. Make a onetime investment in a system that uses wearable tracking devices to monitor employee performance, including individual and team turn times and the quality of the work performed. ” “I was done with the bathrooms in eight. ” Ken winced.

Case Study 8

Case Study Airlines COO CFO 8

Harvard Business Review

NOVEMBER 5, 2018

But there is mounting evidence that artificial intelligence (AI) can reverse the downward spiral in productivity by automating the system’s labyrinth of labor-intensive, inefficient administrative tasks, many of which have little to do with treating patients. health care system’s $3 trillion in annual costs.

Health Care 10

Health Care Insurance Efficiency Document 10

Harvard Business Review

AUGUST 16, 2017

Although Britain’s National Health System (NHS) has provided effective universal coverage for almost 70 years, it is facing a major health workforce crisis that jeopardizes its future. Despite its success as the world’s first single-payer health system, the NHS today is struggling. salary increase.

Crisis 8

Crisis Long-term Training Short-term 8

Harvard Business Review

AUGUST 10, 2018

Those analyses rely on publicly available data sources, but software providers have accumulated growing amounts of private data on almost every aspect of their customers’ technology, operations, people, and strategies. Machine learning is the ideal technology for creating a set of predictive scores from a collection of data.

Benchmarking 8

Benchmarking Software B2B GAAP 8

Harvard Business Review

OCTOBER 25, 2017

Selling products limits the revenues you can make from clients: Unless you are innovating and continually updating your product offering, customer attrition tends to be high, and incentivizing repurchases can be hard. It now has around 10,000 operating projects. And that is just one type of project.

Project 8

Project Productivity Products Health Care 8

Harvard Business Review

APRIL 1, 2013

SAP's senior management asked Ferose to shore up employee morale at SAP Labs India, where the attrition rate had reached a painful 19% in 2009. At 35 years old, Ferose was the youngest-ever managing director of a global multinational firm in India — overseeing a staff of 4,000.

Innovation 9

Innovation Attrition Software Globalization 9

Harvard Business Review

DECEMBER 11, 2018

He claims he wants to tackle the big systemic concerns involving theft of American intellectual property, the forced transfer of technology from American firms, and the state-driven nature of the Chinese economy. doesn’t have the stomach to put up a big enough fight on its own to fully play out a war of attrition. Getty Images.

Policies 8

Policies Incentives Attrition Long-term 8