Strategy Driven

NOVEMBER 10, 2010

While that has long been considered traditional retirement age, Boomers are known for bucking the system. Despite the media coverage of Boomers and how a tidal wave of retirements could impact business, many senior managers are kicking the can down the road, putting off the job of creating a system and process for capturing knowledge.

How To 72

How To Tacit Knowledge Intellectual Capital Newsletter 72

Harvard Business Review

OCTOBER 23, 2017

Data science is becoming a reality for change management, and although it may not have arrived yet, it is time for organizations to get ready. Although predictive models for change management are still a ways off, organizations can get themselves on the right path by adopting the right tools and capturing the right data.

Company 8

Company Management Metrics Tools 8

Harvard Business Review

APRIL 23, 2018

The engagement of its drivers, who deliver milk and bread to millions of customers each day, was dipping while management was becoming increasingly metric-driven in an effort to reduce costs and improve delivery times. Drivers’ dislike of managers was high, and trust was low. But the effects of this approach can be powerful.

Servant Leader 17

Servant Leader Leadership Banking Learning-by-Doing 17

Harvard Business Review

AUGUST 5, 2011

The manufacturer of DVDs was featured in a book on front-line suggestion system, All You Gotta Do Is Ask by Norman Bodek and Chuck Yorke (which I mentioned in a previous post on Toyota's approach to front line improvement). The top management team learned how to structure their time on the factory floor and how to listen.

Process 13

Process How To Attrition Operations 13

HR Digest

JUNE 24, 2023

HR analytics, also known as people analytics or workforce analytics, is a data-driven approach that empowers Human Resources Management (HRM) by collecting, analyzing, and interpreting HR data. The term Strategic Human Resource Management (SHRM) emerged as organizations recognized the critical role HR plays in driving business success.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

OCTOBER 23, 2017

Exit interviews were usually handled by junior managers on the HR team, but Amrita felt that given the high rate of attrition among doctors at Krisna over the past year, it was her responsibility as head of HR to talk to Dr. Vishnu Patel, a respected cardiologist who’d just given his notice. Good or Bad Attrition?

Case Study 8

Case Study Attrition Mission Statement CEO 8

Harvard Business Review

JANUARY 9, 2014

Companies have long developed and managed their sales people differently from other employees, placing great emphasis on individual performance. In the few years since the system has been in place, cross-sales have increased, cycle times have declined, and conversion rates have gone up. million in incremental revenue. The results?

Team 9

Team Metrics Compliance Attrition 9

Harvard Business Review

JULY 17, 2012

In our experience, the key to success in empowering frontline employees lies in giving them a framework within which to operate — and feedback about how they are performing within that framework. Jim Bush, who leads American Express service operations globally, set up a similar system.

Customer Loyalty 15

Customer Loyalty Loyalty Banking Call Center 15

Harvard Business Review

NOVEMBER 18, 2013

Consider Trane , the $8 billion subsidiary of Ingersoll Rand that provides heating, ventilating, air conditioning and building management systems. The work improvements increased productivity substantially as measured by increases in operating income. Change management Organizational culture Strategy'

Survey 8

Survey Attrition Bottom-up Teamwork 8

HR Digest

OCTOBER 5, 2021

As we consider how employers have traditionally approached sourcing, reducing bias in their systems and training and engaging their teams in DEI efforts, many employers followed three consistent trends: A narrow in definition of diversity in sourcing. Now we must identify new solutions to help employers make this important shift.

Diversity 98

Diversity Organization Training Apparel 98

Harvard Business Review

JULY 17, 2012

In our experience, the key to success in empowering frontline employees lies in giving them a framework within which to operate — and feedback about how they are performing within that framework. Jim Bush, who leads American Express service operations globally, set up a similar system.

Customer Loyalty 11

Customer Loyalty Loyalty Banking Call Center 11

Harvard Business Review

JUNE 7, 2012

The benefits of the front-line driving improvements include pride of ownership that sustains the changes, less worry for managers about whether the changes will be adopted, and reduced costs for outside consultants. It's not easy, to be sure, but some companies have managed to spur their employees to innovation by observing a few principles.

Attrition 15

Attrition CFO Deming Outsourcing 15

Harvard Business Review

SEPTEMBER 26, 2011

There is a clear and growing divide among global companies operating in China. Equally important is the fact that your China results are now reported in every top management meeting. Our humble opinion: take the harder right vs. the easier wrong and build a sustainable talent development system within China, for China.

Globalization 13

Globalization Attrition Skills Learning-by-Doing 13

Harvard Business Review

SEPTEMBER 22, 2011

Pep Boys, a US auto parts store chain, reports in its proxy statement that customer metrics are now an important part of its executive compensation system. If your scores vary wildly from one time period or unit to another and you don't know why, you don't have a reliable measurement and feedback system.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

JUNE 7, 2012

The benefits of the front-line driving improvements include pride of ownership that sustains the changes, less worry for managers about whether the changes will be adopted, and reduced costs for outside consultants. It's not easy, to be sure, but some companies have managed to spur their employees to innovation by observing a few principles.

Attrition 11

Attrition CFO Deming Outsourcing 11

Harvard Business Review

MAY 28, 2015

Crassly put, leaders and managers get knowledge and education while training and skills go to those who do the work. So I reached out to Brandon Webb, an innovative SEAL trainer/educator, and CEO of Force12 Media for real-world perspective on what industry could learn from a special operations sensibility. That scares me.

Training 8

Training Education Incentives Leadership 8

Harvard Business Review

JANUARY 27, 2016

But not ever as fast as the manager wants!” ” “Where is the manager?” Attrition rates had indeed spiked in the past year, along with turn times. The manager says I’m the only one she trusts with the toilets.” As Ken clocked out at 2:30 PM, the manager told him, “You do good work.

Case Study 8

Case Study Airlines COO CFO 8

Harvard Business Review

OCTOBER 26, 2016

She also used them to scout for talent, keeping an eye out for young managers ready to move into more-senior positions and perhaps transfer to headquarters. The branch manager, Meryem Kartal, met them in the lobby and introduced a few staff members before showing them to her office. ” Sena needed managers like Meryem on her side.

Case Study 8

Case Study CEO Banking Agility 8

Strategy Driven

FEBRUARY 4, 2020

According to a report by the Society for Human Resource Management (SHRM), the average cost of replacing a single employee can be as high as $4,425. Plus, a fair reward and recognition system helps motivate morale and determination among the workers, which leads to higher employee satisfaction and productivity.

How To 67

How To Absenteeism Guidelines Cost 67

Harvard Business Review

NOVEMBER 5, 2018

But there is mounting evidence that artificial intelligence (AI) can reverse the downward spiral in productivity by automating the system’s labyrinth of labor-intensive, inefficient administrative tasks, many of which have little to do with treating patients. health care system’s $3 trillion in annual costs.

Health Care 9

Health Care Insurance Efficiency Document 9

Harvard Business Review

OCTOBER 25, 2017

Selling products limits the revenues you can make from clients: Unless you are innovating and continually updating your product offering, customer attrition tends to be high, and incentivizing repurchases can be hard. It now has around 10,000 operating projects. And that is just one type of project. Is it a project?

Project 8

Project Productivity Products Health Care 8

Harvard Business Review

APRIL 1, 2013

Ferose became the managing director of SAP Labs India, one of fifteen global R&D centers of the German software giant SAP. At 35 years old, Ferose was the youngest-ever managing director of a global multinational firm in India — overseeing a staff of 4,000. In April 2010, V.R.

Innovation 8

Innovation Attrition Software Globalization 8

Harvard Business Review

AUGUST 10, 2018

Those analyses rely on publicly available data sources, but software providers have accumulated growing amounts of private data on almost every aspect of their customers’ technology, operations, people, and strategies. One of its business units, Fieldglass, provides insights and benchmarks to customers on external workforce management.

Benchmarking 8

Benchmarking Software B2B GAAP 8