Kevin Eikenberry

DECEMBER 16, 2010

And the attrition rate in Patton’s armies was the lowest despite the greatest level of exposure. Patton who, while never accused of being warm, fuzzy, and participative, was successful by anyone’s standards when it came to quickly making changes in the worst of circumstances.

Learning-by-Doing 175

Learning-by-Doing Workshop Attrition Blog 175

Strategy Driven

NOVEMBER 10, 2010

While that has long been considered traditional retirement age, Boomers are known for bucking the system. Despite the media coverage of Boomers and how a tidal wave of retirements could impact business, many senior managers are kicking the can down the road, putting off the job of creating a system and process for capturing knowledge.

How To 72

How To Tacit Knowledge Intellectual Capital Newsletter 72

Harvard Business Review

SEPTEMBER 14, 2011

The millions of women who have poured into the workforce in emerging markets over the past decade are used to overcoming obstacles but few are more difficult, infuriating, and demeaning than their daily commute. That's a real problem, according to our new book, Winning the War for Talent in Emerging Markets: Why Women are the Solution.

Marketing 14

Marketing Transportation Attrition Automotive 14

Strategy Driven

NOVEMBER 17, 2010

Despite the media coverage of Boomers and how a tidal wave of retirements could impact business, many senior managers are kicking the can down the road, putting off the job of creating a system and process for capturing knowledge. He has a marketing communications degree from Bradley University.

How To 62

How To Tacit Knowledge Mentor Intellectual Capital 62

Harvard Business Review

OCTOBER 3, 2016

Be on the lookout for candidates with crossover skills, which could be as simple as considering someone on your company’s public relations team for a content marketing role. Companies are planning for attrition rather than training for retention. Avoid excess attrition by getting smart about identifying flight risk.

Company 11

Company Attrition Loyalty Career 11

Harvard Business Review

MAY 16, 2018

Beyond the cost to replace staff, which is estimated at 50%–75% of the new hire’s annual salary , this type of attrition damages coworker morale, disrupts customer relationships, and, in the age of employer review sites like Glassdoor, inhibits companies’ ability to attract new talent. The timing couldn’t be worse.

Reputation 12

Reputation Brand Attrition How To 12

HR Digest

JULY 29, 2020

If you analyze functions like finance, IT, and marketing you will find common drivers of success. In response, companies are building people analytics teams, rapidly replacing legacy systems, and combining separate analytics groups within HR into one strategic function.”. Talent Management. Hiring Efficiency.

Attrition 98

Attrition Talent Management Agility Innovation 98

Harvard Business Review

AUGUST 29, 2016

Measuring Marketing Insights. Many companies are busy mapping their customer experience and tracking customer activity across physical stores, call centers, e-commerce sites, and social media, gathering mountains of data from their own surveys, customer tracking systems, loyalty programs, and third-party providers. Insight Center.

Retail 14

Retail Apparel Motivation Attrition 14

Harvard Business Review

MARCH 6, 2017

While it’s tempting to dismiss turnover as a fact of life in today’s fast-moving job market, new research shows otherwise. It appears that employees who see clear career paths for themselves and who feel committed to a company with a positive value system are statistically less likely to leave for their next role.

Career 15

Career Attrition Video Long-term 15

Harvard Business Review

OCTOBER 23, 2014

Let’s look at the Americas Field Marketing organization for Cisco Systems, as an example of this three-step process. They had organized tradeshows, delivered direct marketing, generated leads, and provided useful customer insights – the basics of a successful marketing organization.

Team 9

Team Short-term Attrition Marketing 9

Harvard Business Review

SEPTEMBER 22, 2011

Pep Boys, a US auto parts store chain, reports in its proxy statement that customer metrics are now an important part of its executive compensation system. If your scores vary wildly from one time period or unit to another and you don't know why, you don't have a reliable measurement and feedback system. Organized learning.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

JANUARY 9, 2014

To foster it, they often give sales its own learning and development team, recruiting specialists, compensation plan, and management and IT systems — but now they’re finding that those differences can hinder success as much as they support it. Record growth and profitability, increased rep engagement, and near-zero attrition.

Team 10

Team Metrics Compliance Attrition 10

Harvard Business Review

NOVEMBER 18, 2013

Consider Trane , the $8 billion subsidiary of Ingersoll Rand that provides heating, ventilating, air conditioning and building management systems. The dramatic improvement in engagement surprised everyone, and it showed up in a significant reduction in attrition (people leaving the company), from 12 percent to 6 percent.

Survey 8

Survey Attrition Bottom-up Teamwork 8

Harvard Business Review

SEPTEMBER 26, 2011

To successfully get to market you need a leader who can navigate your company's internal checkpoints. Our humble opinion: take the harder right vs. the easier wrong and build a sustainable talent development system within China, for China. What are your experiences with developing local talent in emerging markets such as China?

Globalization 13

Globalization Attrition Skills Learning-by-Doing 13

Harvard Business Review

JUNE 19, 2018

Recent studies show that women physicians may provide better clinical care and health care system savings in comparison with their male counterparts, and women may also generally be more collaborative in both research and education pursuits. System-wide policies that disadvantage women. Better reporting systems for harassment.

Policies 12

Policies Leadership Mentor Career 12

HR Digest

JUNE 24, 2023

HR analytics enables organizations to attract and retain top talent, optimize resource allocation, and adapt to changing market dynamics. By leveraging predictive analytics, organizations can forecast employee attrition, determine training needs, and predict future talent demands.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

DECEMBER 25, 2013

That kind of viral marketing would be invaluable in setting American Express apart from rivals and would power the company’s growth and profits. Then he created a system that enabled and encouraged these professionals to deliver outstanding service on their own, day in and day out. Employee attrition was cut in half.

Call Center 9

Call Center Attrition Cost Center Learning-by-Doing 9

Harvard Business Review

OCTOBER 26, 2016

“The market research from Capital is promising. But the IT systems we’ll need to put in place to handle the loan applications are complex. Why not slow down a bit—do some more-intensive market research to double-check that our assumptions are accurate?” “He hates change.” “So what?

Case Study 8

Case Study CEO Banking Agility 8

Ask Atma

MAY 5, 2012

What about doing market research?” process, some market research can still be done during the idea development stage. It is now possible to shift a large part of the market research into the product development phase. First, you would do market research to gain some insight into a potential market or an underserved market.

Business Model 93

Business Model Ries Agility Entrepreneur 93

Harvard Business Review

MAY 8, 2015

The company had been forced to take its system down for 42 hours, notify all 10 million affected consumers, and issue a public apology. SimplePay is—was—the market leader in the mobile-pay space because of its reputation for being reliable and secure. They hadn’t gotten financial details or any other identifiers.

Case Study 8

Case Study Crisis IPO CIO 8

Harvard Business Review

JANUARY 28, 2015

” “But we’re creating a two-tier system,” Vijay responded. And so far, it’s helped with attrition, not hurt. . “And they’re hard workers. It’s not like we’re just picking our favorites and sending them home to watch TV and bake cookies.” They want to work at home too.

Case Study 8

Case Study Morale Policies Library 8

Harvard Business Review

OCTOBER 25, 2017

Selling products limits the revenues you can make from clients: Unless you are innovating and continually updating your product offering, customer attrition tends to be high, and incentivizing repurchases can be hard. Branding and marketing. Traditional marketing has focused on short-term immediate benefits. Sales force.

Project 8

Project Productivity Products Health Care 8

Harvard Business Review

AUGUST 10, 2018

ADP, a leading provider of payroll capabilities, allows customers to use its DataCloud tool to compare themselves to other firms not only how much employees are paid, but also metrics like their average job tenure, attrition rates, how much they invest in retirement accounts, and at what age they retire.

Benchmarking 8

Benchmarking Software B2B GAAP 8

Harvard Business Review

APRIL 1, 2013

SAP's senior management asked Ferose to shore up employee morale at SAP Labs India, where the attrition rate had reached a painful 19% in 2009. At 35 years old, Ferose was the youngest-ever managing director of a global multinational firm in India — overseeing a staff of 4,000. AppHaus truly embodies SAP's frugal innovation philosophy.

Innovation 9

Innovation Attrition Software Globalization 9

Harvard Business Review

OCTOBER 16, 2018

And today I’m talking with Michael Gretczko, Principal, National Offering Leader, Human Capital as a Service at Deloitte Consulting, LLP, and with Jody Kohner, Senior Vice President of Employee Marketing and Engagement at Salesforce. We measure attrition numbers and patterns. Jody Kohner, Salesforce. It’s through data.

Technology 10

Technology Consultative Content Human Capital 10

Harvard Business Review

DECEMBER 11, 2018

He claims he wants to tackle the big systemic concerns involving theft of American intellectual property, the forced transfer of technology from American firms, and the state-driven nature of the Chinese economy. This coalition of market-oriented economies would make three fundamental demands. Getty Images.

Policies 8

Policies Incentives Attrition Long-term 8