Harvard Business Review

MARCH 4, 2011

Research has linked high associate attrition with a poor technology environment. Creating this new intelligent store requires, at the very least, the CIO, the chief marketing officer, the SVP of store operations and the SVP of e-commerce to determine how to best engage with increasingly digital-savvy, data-driven shoppers.

Retail 15

Retail Attrition CIO CFO 15

Harvard Business Review

SEPTEMBER 26, 2011

There is a clear and growing divide among global companies operating in China. To successfully get to market you need a leader who can navigate your company's internal checkpoints. Depending on what you choose, your strategy on talent management in China will be one of the legacies or liabilities of your operational strategy here.

Globalization 13

Globalization Attrition Skills Learning-by-Doing 13

Harvard Business Review

NOVEMBER 18, 2013

The work improvements increased productivity substantially as measured by increases in operating income. The dramatic improvement in engagement surprised everyone, and it showed up in a significant reduction in attrition (people leaving the company), from 12 percent to 6 percent.

Survey 8

Survey Attrition Bottom-up Teamwork 8

Harvard Business Review

JULY 18, 2013

Pay is set by the market and the labor market has gone global, the reasoning goes — and when a Chinese or Mexican worker can do what an American can for less, wages have to go down. That''s because it''s becoming clear that pay levels aren''t entirely set by the market. after the D.C. an hour on big retailers.

Retail 11

Retail Attrition Globalization Short-term 11

Harvard Business Review

JANUARY 9, 2014

Collaboration is better not only among the reps selling into different parts of that customer organization but also across the product and marketing teams charged with building and positioning broader solutions for the customer. Record growth and profitability, increased rep engagement, and near-zero attrition. The results?

Team 10

Team Metrics Compliance Attrition 10

Harvard Business Review

SEPTEMBER 10, 2012

It pioneered the concept of branded diamonds in India, and has multiple brands for different markets and price segments. In return, the company got a workforce of loyal employees, with less attrition and higher productivity compared to other firms. VP of Operations. Today, 280 of their 2500 workforce are disabled youth.

Company 8

Company Crisis Attrition Public Relations 8

Harvard Business Review

SEPTEMBER 22, 2011

In most larger companies, you'll need to generate roughly 200+ responses per operating unit per period. For instance, you can calculate the value of turning a detractor into a promoter, or use differences in attrition rates to assess the expected lifetime values of different customer groups. Organized learning.

Incentives 11

Incentives Sample Customer Loyalty Metrics 11

Harvard Business Review

MARCH 26, 2015

Starting a global engineering operation “essentially doubles the expense for 6-12 months,” says former Informatica CTO, James Markarian. While you can start an offshore location with non-critical responsibilities, unless responsibilities move upstream, you risk attrition. In fact, costs go up initially.

Offshoring 8

Offshoring CTO Company Engineering 8

Harvard Business Review

FEBRUARY 12, 2015

Rather than supporting an emotional shift from enterprise to consumer with market research, I’ve found it effective to illustrate the value through qualitative, ethnographic research. This is a product ethos built around emotional impact and attachment. Ground the design in emotional research.

Software 8

Software Supply Chain B2C Education 8

Harvard Business Review

DECEMBER 25, 2013

Bush took over American Express’s far-flung service operations in 2005. That kind of viral marketing would be invaluable in setting American Express apart from rivals and would power the company’s growth and profits. Employee attrition was cut in half. He was suddenly responsible for many thousands of call-center employees.

Call Center 9

Call Center Attrition Cost Center Learning-by-Doing 9

Harvard Business Review

OCTOBER 26, 2016

Instead she was ramping up mobile-banking operations—which competitors were also doing—and looking to experiment with something more innovative: partnerships with supermarkets and electronics stores that would allow FDM to set up kiosks within them. “The market research from Capital is promising. “So what? .”

Case Study 8

Case Study CEO Banking Agility 8

Harvard Business Review

NOVEMBER 4, 2013

He was the head of operations at Parivar, a midsize Chennai-based IT services company. It’s the Indian labor market. Indira contemplated the complexity of evaluating anyone on the basis of turnover, given the volatility in the labor market. “How long is this list of escapees?” Vikram shook his head. This isn’t our problem.

Case Study 8

Case Study Cost Proposal Attrition 8

Harvard Business Review

AUGUST 10, 2018

Those analyses rely on publicly available data sources, but software providers have accumulated growing amounts of private data on almost every aspect of their customers’ technology, operations, people, and strategies. Active investors such as hedge funds seek to outperform the market and index providers.

Benchmarking 8

Benchmarking Software B2B GAAP 8

Harvard Business Review

APRIL 1, 2013

SAP's senior management asked Ferose to shore up employee morale at SAP Labs India, where the attrition rate had reached a painful 19% in 2009. At 35 years old, Ferose was the youngest-ever managing director of a global multinational firm in India — overseeing a staff of 4,000.

Innovation 9

Innovation Attrition Software Globalization 9

Harvard Business Review

OCTOBER 25, 2017

Selling products limits the revenues you can make from clients: Unless you are innovating and continually updating your product offering, customer attrition tends to be high, and incentivizing repurchases can be hard. It now has around 10,000 operating projects. Branding and marketing. Sales force.

Project 8

Project Productivity Products Health Care 8

Harvard Business Review

FEBRUARY 11, 2011

At the peak of the North Texas housing market in 2003, my company Grand Homes sold more than a thousand homes. Thirty-seven of our competitors — successful homebuilders — went out of business in two years, an attrition rate of about 50 percent. Worth, TX housing market. Everyone in the industry felt the impact.

Airlines 14

Airlines Chief Executive Officer Attrition Incentives 14

Harvard Business Review

MARCH 28, 2016

Promoting a single brand with a single campaign naturally makes for a more efficient marketing spend, but in today’s fragmented media landscape, the advantage is even more pronounced. Because many companies are operating with lower margins today than in the past, they need increased flexibility to better manage costs and inventory.

Advertising 8

Advertising Brand Company Attrition 8

Harvard Business Review

DECEMBER 11, 2018

This coalition of market-oriented economies would make three fundamental demands. And a Chinese agreement to cut back on subsidies improves conditions facing steel and aluminum companies also operating in Europe and Japan, not just in the American Midwest. Beijing recognizes that the U.S.

Policies 8

Policies Incentives Attrition Long-term 8