article thumbnail

Agile Project Management: How to Guide for Businesses

Strategy Driven

There are innovative practices coming to light all the time that benefit business owners and encourage employees into more productive outputs, and agile project management is the recent one gaining traction. Strategy maps are a big part of establishing key goals and outputs. Devolution of management responsibility.

Agility 107
article thumbnail

First Look: Leadership Books for February 2020

Leading Blog

His own special innovation, it's a nonjudg­mental, nonreactive way of coolly assessing problems and analyzing crises, a mode of attack that offers luminous clarity and su­preme calm in the critical moments before taking decisive action. In B2B and B2C? How do you test in online and brick-and-mortar businesses?

Books 325
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

B2B Customers Demand Personal Service From Online Chat

The Horizons Tracker

It’s tempting to focus exclusively of such channels for B2C usage, but new research from the University of Eastern Finland reminds us not only that B2B customers are using them more frequently, but their requirements are very different to their B2C peers.

B2B 92
article thumbnail

2020 Top CHRO List – The People Leaders To Watch

N2Growth Blog

These Human Resource leaders represent the top 25 human resources leaders shaping careers, culture, and talent at the world’s most innovative people driven companies. While Chief Digital/Technology Officers or Chief Marketing Officers are often tagged with the innovator label, it is the CHRO who is the real innovator in 2020.

article thumbnail

How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. Set realistic goals From there set measurable, realistic goals that will help you track your strategy’s process. You should have a goal to mark each milestone in your strategy.

Strategy 248
article thumbnail

How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. Set realistic goals From there set measurable, realistic goals that will help you track your strategy’s process. You should have a goal to mark each milestone in your strategy.

Strategy 248
article thumbnail

Why B2B Companies Struggle with Collaborative Innovation

Harvard Business Review

Collaborative innovation is a hot topic in the B2C space, where it overlaps with crowdsourcing, but we see B2B players taking an interest as well. Nonetheless, innovating with customers should work well in B2B, as it should give companies a deeper knowledge of their customers and promote a trusting relationship.

B2B 8