Harvard Business Review

SEPTEMBER 11, 2017

Don’t let your engineers hack together workarounds that will need to be maintained down the road; provide real engineering solutions to the types of problems new software has. Your customer feedback is coming in through a variety of channels: phone calls to founders, emails to engineers, even the occasional text message.

Metrics 13

Metrics Engineering Efficiency Learning-by-Doing 13

Harvard Business Review

DECEMBER 25, 2014

in January 1968 as a young 22-year old with $8 in his pocket and an undergraduate degree in mechanical engineering from IIT Bombay. Ironically, my story is a story of overcoming my own biases about diversity—and then using these hard-won insights to build one of the most diverse leadership teams and board of directors in the world.

Team 12

Team Diversity CFO TSR 12

Harvard Business Review

MARCH 7, 2017

Susan Fowler, a former site reliability engineer at Uber, recently wrote about her “very, very strange year at Uber,” characterized by a pervasive culture of alleged sexual harassment. Ultimately, boards, CEOs, and investors get the quality of leadership — and HR — that they demand and permit. In one word: No.

Compliance 11

Compliance Hedge Human Capital Finance 11

Harvard Business Review

SEPTEMBER 28, 2012

The world's biggest and fastest search engine can't help but generate terabytes and petabytes of actionable investment intelligence. In fact, Google chief economist Hal Varian (and other economists and forecasters) already use the search engine's data and analytics to predict economic futures.

Hedge 15

Hedge Core Competence CFO ROI 15

Harvard Business Review

JULY 31, 2017

Banks and lenders have predictive analytics engines that tell the lender the probability that a customer will pay them back. These intangible factors like culture, leadership, and motivation do not yield easily to empirical analysis. The issue is that they operate as artisans, not scientists.

Marketing 8

Marketing Root Cause Analysis Management Supply Chain 8

Harvard Business Review

FEBRUARY 26, 2016

Three years later, GE hired veteran software engineer Ganesh Bell to be chief digital officer of GE Power and Water. Domain expertise at an automaker includes things like mechanics, telematics, structural engineering, design, and so on. Change the dialogue in the senior leadership team to focus on the end-to-end customer experience.

Short-term 8

Short-term How To Venture Capitalist CFO 8

Terry Starbucker

DECEMBER 2, 2010

We’ve each taken on the topic of influence in leadership and are exchanging blog posts. For years, I operated with the belief that all I had to do was come up with the most brilliantly creative and strategically sound solution. Leadership is as much about learning as it is about leading – and specifically learning other perspectives.

Influence 275

Influence Blog Politics Learning-by-Doing 275

Harvard Business Review

OCTOBER 18, 2013

Next, the 10-member senior leadership team used a variety of means, such as town halls, and videos of executives explaining the plan, to clearly and repeatedly communicate the urgent need for cost reduction as a requirement for process redesign across the system that would ultimately improve patient care. Capitalize on success.

Cost 8

Cost Health Care Six Sigma Insourcing 8

Harvard Business Review

JULY 14, 2017

Consider how Nest is networking its thermostats, smoke alarms, and cameras to create home security solutions, or how Caterpillar and GE are each networking their equipment and engines to save millions in maintenance costs. Operate : Deploy the platform to foster connections and the exchange of value at scale.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8