Harvard Business Review

FEBRUARY 20, 2013

They too have struggled to operate in complex environments, and have developed the skills and expertise to overcome these challenges. Access to finance , designing operational processes and systems , and building strong, talented management teams are just a few obstacles that many cite.

Entrepreneur 8

Entrepreneur Company Six Sigma Franchising 8

Harvard Business Review

MARCH 27, 2013

He had an amazing legacy: Senior VP of Retail Operations at Apple pioneering the concept of the Apple Retail stores and the Genius Bar. Costco's CFO, Richard Galanti stated, "People are eating in more and looking for fresh food, which, along with [our] low gas prices, is what are driving people into our stores more often.

Retail 11

Retail Price Merchandising CFO 11

Harvard Business Review

SEPTEMBER 22, 2011

TIAA-CREF, the big financial services company, includes customer loyalty score improvement in senior executive compensation. In most larger companies, you'll need to generate roughly 200+ responses per operating unit per period. Your CFO and finance team can take a leadership role here.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

JANUARY 12, 2015

It’s easy to understand why loyalty is another important trait for CEOs. ” Second, CEOs operating in uncertain environments need to have a lot of “what if” discussions with their executives. Insiders tolerate ambiguity and uncertainty.

How To 8

How To CEO P&L Uncertainty 8

Harvard Business Review

JANUARY 14, 2015

However, these executives are often operating in a silent state of continual overwhelm, and the predictable consequence is disengagement. Ten years later, he was the global CFO of his firm. Virtually every executive client with whom we engage is by all outward measures a superstar of their firm, but that status comes with consequences.

CIO 8

CIO CFO Crisis Execution 8

Harvard Business Review

JULY 14, 2017

Some are branded currencies , like the points in a loyalty program or the cash in an iTunes account or Starbucks mobile app. To achieve loyalty, most companies focus on managing their customer relationships. Operate : Deploy the platform to foster connections and the exchange of value at scale. Relational capital.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

FEBRUARY 28, 2013

Hill points out that listening to office banter is a great way to learn what's going on at your company — what group recently landed a big deal, why the CFO was out of the office for a week, or what initiatives the CEO is likely to approve. Gossip in front of your superiors who may frown upon such behavior.

Reputation 8

Reputation Case Study Information CFO 8

Harvard Business Review

MAY 8, 2013

Henry was the senior vice president of operations. I''ve said it before, and I''ll say it again: The best path forward is to keep VillageCar separate — the operations, the branding, everything.". Later that afternoon Annabel Howard, Beacon''s CFO and Henry''s boss, leaned back in her chair. "I''m A Third Opinion.

Case Study 8

Case Study Brand How To Beyer 8

Harvard Business Review

SEPTEMBER 21, 2015

Lotta Tindal, the chief marketing officer for the Dutch hospitality group Ervaring Hotels & Resorts, hadn’t wanted to come to the presentation, but Gerard Bakker, Ervaring’s CFO, had twisted her arm. “These things are nothing more than glorified sales pitches,” she whispered to him.

Case Study 8

Case Study Travel Hotels NPV 8

Harvard Business Review

JUNE 21, 2016

You used to be able to track everything with an Excel spreadsheet, personally designed by your CFO; now you’ve got an SAP installation in its place, supported by an entire IT department. In 2000, with more than $100 million in negative cash flow, the company agreed to be acquired by Star Cruises, a leading cruise operator in Asia.

Company 9

Company IPO Price Loyalty 9

Harvard Business Review

MAY 17, 2017

Lee is accused of donating $36 million to nonprofit foundations operated by a friend of the former president in return for political favors. Andrew Fastow, the former CFO, was sentenced to six years in prison. In February Samsung’s de facto leader Lee Jae-yong was arrested on bribery charges. Lee has denied the charges.

Reputation 8

Reputation Crisis Loyalty Banking 8