Harvard Business Review

APRIL 19, 2016

Identify policies and software systems needed for implementation. Clearly define roles and responsibilities among marketing, customer service, public relations, sales, corporate communication, human resources, etc. Ask legal and human resources to provide a list of do’s and don’ts for real-time consumer engagement.

Media 8

Media Marketing Software Human Resources 8

Harvard Business Review

JULY 14, 2017

A platform can be a business platform (a multisided market), a software platform (a cloud-based subscription service), or an engagement platform, (a user-generated community). Human capital. After all, we call the department human resources. By contrast, Alibaba and Amazon create connections between buyers and sellers.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

JANUARY 27, 2017

CEOs need to clarify when talented humans must defer to algorithmic judgment. The most painful board conversations that I hear about machine learning revolve around how much power and authority super-smart software should have. Top management would have to trust its computationally brilliant bidding software. That’s hard.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

APRIL 18, 2013

The only way it can happen: marketing, IT, operations, and human resources functions must collaborate in unprecedented ways. They''re using tailored suggestions to drive customer loyalty. How, precisely, did they do this? Creating products and services for market segments of one (" mass customization ") isn''t easy.

Customer Intimacy 8

Customer Intimacy Supply Chain Market Segmentation Human Resources 8

Harvard Business Review

OCTOBER 19, 2017

The obsession with predicting who may be a future star or the next top leader has influenced academic research and human resources practices alike. But how good are we at evaluating human potential? For example, Jane is a midlevel manager in the marketing department of a large software firm.

Politics 8

Politics Retail Career Report 8

Harvard Business Review

JULY 25, 2017

“The MROI of social media activity often looks very high if you only count financial resources, but if you look at the human resources required to develop content and respond to consumers’ posts 24/7, the number goes down,” she says.

ROI 8

ROI Marketing Marketing Mix Short-term 8

Deming Institute

SEPTEMBER 10, 2018

Compare the loyalty of the BaB you just hired from another company versus someone who your company helped develop into a BaB. For all the hype that surrounds stars, human resources experts have rarely studied their performance over time. That’s a fear isn’t it, with hiring a BaB – the fear of their mobility.

Short-term 57

Short-term Long-term Wiseman System 57

In the CEO Afterlife

MARCH 18, 2015

Intuit develops financial and tax preparation software for small business, accountants and the general public. Intuit cuts through that complexity with software that simplifies. Because of that, they are rewarded with brand loyalty. Their goal is to make accounting, simple. But Intuit isn’t a small business.

Apparel 100

Apparel Brand Franchising Competitive Advantage 100

Tanveer Naseer

NOVEMBER 10, 2015

I write often about employer and employee loyalty and my sense is how employees are evaluated has a lot to do with their predisposition to hanging around for next year’s evaluation. Maybe you shouldn’t wait a year to communicate something that matters so much in a format that makes Human Resources happy.

Performance Review 100

Performance Review Review Learning-by-Doing Document 100

ExactHire - Leadership

JANUARY 12, 2017

One of the biggest challenges that a Human Resources department may face is to operate within an organization that has weak or poor leadership. In short, organizations that lack leadership will fail in both attracting new talent and inspiring loyalty in current employees. Organizations Lacking Leadership. Why HR Is Not Laughing.

Leadership 52

Leadership Human Resources Motivation Metrics 52

Harvard Business Review

JUNE 6, 2017

While serving half a million patients at its 23 clinics, Swasth generates additional revenue by supplying this software to other providers. A key leadership task is to standardize both clinical and non-clinical operations, including care delivery, IT, clinic design, marketing, and human resources. Partnership skills.

Development 8

Development Health Care Operations Franchising 8

Harvard Business Review

JUNE 26, 2017

And you may end up like social media software startup Buffer, which struggled to achieve profitability because its generous cultural practices, including offering vacation bonuses and wellness grants, ate away at cash flow instead of producing employees who were passionate about the brand offering and committed to developing on-brand innovations.

Brand 8

Brand Company Operations Merchandising 8