Harvard Business Review

SEPTEMBER 19, 2017

” Many managers can easily recite the business case for ethics: Who doesn’t want better risk management, deeper employee engagement, reduced regulatory costs, public trust, and a lure to purpose-driven Millennials? The dominance of the win-win orthodoxy is a sign of progress.

Ethics 14

Ethics Short-term Long-term Supply Chain 14

Harvard Business Review

APRIL 5, 2016

New customers are, well, new — they have no loyalty to the company and no history, and they may very well bring new demands. A rapidly growing firm also attracts competitors, which see the expanding market and the opportunity to attract new customers.

Company 8

Company Transportation System Insurance 8

Harvard Business Review

FEBRUARY 7, 2014

They have a competitive advantage too in that they can get the best recruits to work for them, tend to have more stable revenues, face fewer risks of crisis, and when something bad happens they are given the benefit of the doubt by their stakeholders. Health Risk management Sustainability' CVS, I hope, has shown us the future.

Reputation 8

Reputation Intangible Assets Competitive Advantage Long-term 8

Harvard Business Review

JANUARY 27, 2017

Even better, they would respond 10 times faster to market moves than existing processes while requiring minimal human intervention. Top management would have to trust its computationally brilliant bidding software. Their loyalty and accountability belongs to top management. That was the challenge.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

MARCH 21, 2011

A few Middle Eastern rulers are trying this tack, changing ministers and investing in things that people want before internal dissent gets out of hand — in essence, upgrading their product before losing market position. That has been Singapore's secret of success.

Benchmarking 15

Benchmarking Health Care Loyalty Construction 15

Harvard Business Review

MAY 8, 2013

Tony, the chief marketing officer, had suggested taking a drive so that they could talk about the integration of Beacon''s latest acquisition, VillageCar. I know I''m an ops guy and you''re the marketing guru, but I don''t buy it," Henry said. It gave us access to a new market. Their loyalty is fanatical. Tony asked.

Case Study 8

Case Study Brand How To Beyer 8

Harvard Business Review

DECEMBER 4, 2017

And that’s not just social media accounts; it’s bank accounts, retailer gift card accounts with cash and credit cards attached, airline loyalty accounts with years of accumulated frequent flyer points, and other accounts with real value. This statistic is alarming, but in fact it significantly understates the scope of the threat.

ROI 9

ROI Long-term Banking System 9

Harvard Business Review

MARCH 26, 2015

Chief Marketing Officers (CMOs) and Chief Risk Officers (CROs) may seem to have little in common. But in the aftermath of the financial crisis, risk managers have become increasingly involved in business strategy and decisions. Both practices have long developed insights into their customers based on data and analytics.

Credit Scoring 8

Credit Scoring Risk Management Finance Marketing 8

Harvard Business Review

SEPTEMBER 16, 2014

When I flew into Lagos last month – only a few days after Nigeria had confirmed its first case of the Ebola Virus Disease – the city was clearly deep in risk management mode. In a similar way, clinics and pharmacies should actively seek to build trusted brands by engaging more proactively with under-served communities.

Health Care 8

Health Care Disruptive Innovation Franchising Innovation 8