Harvard Business Review

MAY 3, 2017

” Yet business leaders who took the CHRO role, including Quinn, report it is the most impactful role in their career, and many would not accept an organizational leadership position that didn’t come with the CHRO role. Of course, they haven’t had a chance to think it through, but that’s the first reaction.”

Quinn 13

Quinn Execution CFO Forrester 13

Harvard Business Review

OCTOBER 26, 2016

Sena Aslan, the CEO of FDM Turkey, wished the drive from the Ankara airport to the bank’s largest branch were a bit longer. She had made site visits a hallmark of her short tenure at the company’s helm, because they helped her see how frontline employees were weathering the changes she’d been spearheading across the bank.

Case Study 8

Case Study CEO Banking Agility 8

Harvard Business Review

AUGUST 5, 2014

To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership. Those steps helped the bank drive up loan volumes, a tangible bump the CMO could point to in discussions with other leaders. Become the organizational “glue” to deliver change. “If

P&L 10

P&L Banking Marketing Call Center 10

Leading Blog

AUGUST 21, 2012

We loved that expression when we first heard it from Jim Barksdale, then the COO of FedEx. The CEO of Connecticut's Farmington Bank told George that its Main Thing is to "Drive economic development in central Connecticut.". That means getting to the unifying concept of the organization to which everyone can contribute.

Organization 284

Organization Mission Statement How To COO 284

Harvard Business Review

FEBRUARY 28, 2018

Although she was sad to see her longtime colleague, Anne Bank, go, she was more consumed with trying to figure out who should replace her. As the COO made another well-deserved toast to Anne, Aliyah thought back to her interviews with Ed and Molly. nicholas blechman for hbr. Meeting Ed Yu. “No problem,” she said.

Case Study 10

Case Study White Paper Analysis Brand Management 10

Harvard Business Review

JUNE 25, 2014

The Mississippi-born former IBM salesman, FedEx COO, and CEO of AT&T Wireless and Netscape Communications argues that funny sayings, especially if they involve animals, stick with people in a way that PowerPoint strategy slides usually don’t. Communication Innovation Leadership' It’s become routine, to a shocking degree.

Advice 8

Advice Management CAPEX Wireless 8

Harvard Business Review

OCTOBER 3, 2011

So now, in considerable distress, Adam was driving from downtown Washington to the suburban Maryland headquarters of Straus Event Specialists (SES), where he served, for all intents and purposes, as COO. After business school Adam had followed the herd into investment banking but immediately became bored by it. And — ".

Case Study 11

Case Study Hotels CEO Due Diligence 11

Harvard Business Review

JULY 23, 2013

The second applies to the multiple channels a consumer might use as part of that experience — for example, for a bank these would include a website, an ATM, and the lobby of the local branch. COO Mark Fields now runs this mechanism. Execution Leadership Strategy'

P&L 8

P&L Decentralization COO Restructuring 8

Harvard Business Review

JANUARY 3, 2014

One consultant commented, for example, that “within the investment-banking community, it is all about platform and brand.”. He offered an example: “I recently recruited a VP Sales and Marketing from a well-known consumer technology company to be the president and COO of a small but fast-growing smart-grid consumer technology-products company.

Reputation 13

Reputation Consultative P&L Execution 13