Chart Your Course

AUGUST 14, 2012

Tony Hsieh, CEO of Zappos and author of Delivering Happiness: A Path to Profits, Passion and Purpose has created a great place to work. The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” 2) Deploy a leadership strategy. They have no problem attracting and retaining good people.

Newsletter 165

Newsletter Insurance Class Workshop 165

Coaching Tip

FEBRUARY 23, 2012

The answer is for organizations to develop the institutional frameworks to replace traditional structures and forms of governance and establish a more human operating system in which governance, culture and leadership systems are harmonized and synchronized. 4) Seek to inspire, not just motivate. 7) Scale your values.

How To 110

How To Airlines Media Innovation 110

Harvard Business Review

DECEMBER 19, 2016

One of the challenges of being a CEO is that you rarely are asked to choose between a wrong or right answer. CEOs should actively manage five specific tensions in today’s complex global business environment: Disruptive innovation versus leveraging the company’s core strengths. Today, this tension is perilous for CEOs.

CEO 8

CEO Supply Chain Disruptive Innovation P&L 8

Strategy Driven

NOVEMBER 13, 2013

Right about now you are feeling like you have this CEO thing down cold! Dig hard into your operation to see what’s wrong. One toxic employee can destroy years of customer loyalty. One toxic employee can chase dozens of customers away every day. You found that out by accident. You couldn’t be more wrong.

Price 93

Price Innovation Incentives Learning-by-Doing 93

Harvard Business Review

SEPTEMBER 27, 2016

” After all, CEOs don’t actually build factories or sell products. It’s tempting, therefore, to view the CEO as primarily a thinker ; someone who mulls and shapes strategy. That is a part of the CEO’s job, of course. The CEO’s job is to make sure that happens.

CEO 8

CEO Class Chief Executive Officer Strategy 8

Harvard Business Review

NOVEMBER 22, 2017

For every company wrestling with evolutions in its strategy, success depends as much on matching the operating model to those evolutions as it does on the soundness of the strategy itself. But exactly how do today’s companies create or update an operating model to match adaptations or wholesale changes in strategy?

Strategy 8

Strategy Company Banking Apparel 8

Strategy Driven

NOVEMBER 8, 2010

As the Chairman and CEO of Mzinga, a company that provides social software to businesses. Social media and community collaboration bring many benefits, including brand-building, customer loyalty and retention, cost reductions, improved productivity, and revenue growth. Quite literally, it’s my job to be social media savvy.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

MARCH 7, 2014

A sales focus fails to deliver a profitable market leadership position because it favors short-term revenue growth and customer acquisition over sustainable margins and customer loyalty. These disparate efforts have compromised operational excellence. McDonald’s, the $27.5

Brand 8

Brand Short-term Long-term Customer Loyalty 8

Joseph Lalonde

MARCH 14, 2018

I asked each of these leaders a single question about healthy leadership: What healthy habits do you attribute to your success as a leader? Discover a healthy leadership habit of @MichaelHyatt at Click To Tweet. Mark Timm, CEO of Ziglar Family. Michael Levitt, CEO of BreakfastLeadership.com. Photo by Element5 Digital.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Harvard Business Review

JANUARY 26, 2016

But in a world where most companies don’t operate on the frontiers of digital transformation, and most employees aren’t tech geeks or app developers, our appetite for unconventional talent strategies should probably extend to more conventional parts of the economy. Yet Pal’s makes a mistake only once in every 3,600 orders.

Loyalty 8

Loyalty Customer Loyalty Training Quality 8

Harvard Business Review

FEBRUARY 15, 2012

A few years ago, Brad Anderson , then CEO of Best Buy, told me something both provocative and profound. She, like a number of executives within the company, knew that a few major customers were becoming more powerful and demanding as their annual purchases from the company grew.

Innovation 15

Innovation Merchandising How To Proposal 15

Harvard Business Review

OCTOBER 28, 2014

Even before its accounting travails, a former chairman had sharply criticized former CEO Sir Terry Leahy , who had led Tesco to market dominance and worldwide admiration, for leaving a shambles of a legacy. Regardless, Tesco’s collective failures feel operational, organizational and cultural. This isn’t simply bad luck.

Retail 8

Retail Loyalty Supply Chain Discount 8

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership.

P&L 10

P&L Banking Marketing Call Center 10

Harvard Business Review

AUGUST 15, 2016

The linked system allowed for more insight into customers, and managers could use the information to coach employees, to assess whether they had the right tools and resources, and to identify people with innovative ideas and leadership potential. The only person who could drive a linked system was the CEO. Carolyn O’Hara.

Survey 8

Survey Retail System Automotive 8