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Customer Satisfaction and The Deming Way at Gallery Furniture

Deming Institute

This short interview with Jim McIngvale (Mattress Mack), owner of Gallery Furniture, explores Deming’s continued influence on the management practices of Gallery Furniture. Dr. Deming taught us those type of things. The passion Mattress Mack has for customers and Dr. Deming comes through in this interview.

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Leadership Caffeine™—Commit to Helping Your New Managers Succeed from the Start

Art Petty

If you are a manager responsible for promoting and developing a new manager, the hard work begins during selection and continues long after in the form of observing, teaching, and coaching. There are no shortcuts to building the next generation of effective managers.

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The Neuroscience of Deming by JW Wilson

Deming Institute

Guest post by John Hunter , author of Management Matters: Building Enterprise Capability. This webcast shows JW Wilson’s presentation, The Neuroscience of Deming, at the 2012 Annual Deming Conference. Edwards Deming, in Out of the Crisis.

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Leadership Caffeine™—Commit to Helping Your New Managers Succeed from the Start

Management Excellence

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The W. Edwards Deming Institute Blog

Deming Institute

John Hunter has led the blogging efforts of The Deming Institute, including our first post on October 1, 2012, followed by biweekly posts ever since. Edwards Deming Institute ®. Looking ahead, Bill will collaborate with John and a community of guest bloggers, as well as offer his own insightful contributions to our blog site.

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The Deming Management Method by Mary Walton

Deming Institute

The Deming Management Method by Mary Walton was a book that served to introduce many to the ideas of W. Edwards Deming. Dr. Deming wrote an introduction to the book, including these words: In the decade after the War [the Second World War], the rest of the world was devastated. The book was published in 1988.

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Creating a Deep Commitment to Delighting Customers

Deming Institute

But building and maintaining a management culture that reinforces delighting customers and long term thinking is quite difficult. There are many reasons I support and wish to see the wider adoption of Deming’s ideas. It requires creating an organization that people who are committed to delighting customers want to work for.