Strategy Driven

APRIL 1, 2013

If you want to make a winning sales pitch, it takes a combination of your presentation skills and your communication skills. It’s the little known sales skill: How to get others to listen to you. The best way to clarify communication skills is to ask you to think about the teachers and professors you had in school.

Customer Loyalty 50

Customer Loyalty Skills Seminar Books 50

Strategy Driven

APRIL 23, 2012

How much better are your writing skills? How much better are your presentation skills? And how important are those skills to your sales success, your business success, your social media success, and your career success? What most people don’t understand is their initial training forms the foundation of their present skills.

Reputation 66

Reputation Open-book Customer Loyalty Seminar 66

Strategy Driven

NOVEMBER 12, 2012

How to Win Friends and Influence People by Dale Carnegie. Your Carnegie library is only one third completeuntil you own and read How to Stop Worrying and Start Living and Effective Public Speaking , two books with timeless information on stress relief, positive attitude, speaking skills, and success strategies. Gitomer and Buy Gitomer.

Books 56

Books Open-book Benchmarking Godin 56

Harvard Business Review

JUNE 4, 2014

Our own empirical evidence echoes myriad studies in finding that effective coaching raises employee commitment and engagement, productivity, retention rates, customer loyalty, and subordinates’ perception of the strength of upper-level leadership. Nor is it a skill that is automatically acquired in the course of learning to manage.

Management 17

Management Customer Loyalty Advice Comparison 17

Strategy Driven

NOVEMBER 8, 2010

The book provides a social assessment for leaders, managers and employees to scientifically evaluate your individual social skills and competencies. Social media and community collaboration bring many benefits, including brand-building, customer loyalty and retention, cost reductions, improved productivity, and revenue growth.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

FEBRUARY 23, 2018

You can also consider the indirect effects of sustainability — using indicators like employee retention and customer loyalty rates — to make a continued business case for sustainability. There are many ways to enliven a sustainability ownership experience.

Incubator 10

Incubator How To Real Estate Business Model 10

Harvard Business Review

DECEMBER 29, 2011

All this economic uncertainty has given managers more to cope with, and some of my favorite — and our most popular — multimedia tackled the perennial people-management challenges, whether the person in question is a direct report, a customer, or thine own self. Turn Customers into Promoters. The Trouble with Salespeople.

Video 15

Video Porter Charisma Customer Loyalty 15

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership.

P&L 11

P&L Banking Marketing Call Center 11

Harvard Business Review

APRIL 3, 2015

But a recent experience made me question some of my assumptions about consumers, “influencers,” and the companies who can make a difference. The truth is, I assumed the scale of the response on social media plus my customer loyalty merited a response from the airlines. Did the airlines just not see the story?

Media 8

Media Airlines Travel Brand 8

Joseph Lalonde

MARCH 14, 2018

3) Mental – My role as host of The Ziglar Show requires me to study the messages of today’s top world influencers, and it’s a dramatic gift. Regular meditation and all the skills it improves – focus, concentration, mindfulness, patience, stress resiliency, emotional intelligence, and more – has been a massive game changer for me.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Harvard Business Review

JULY 7, 2015

Here are a few examples of prediction problems in a business: Making personalized recommendations for customers. Forecasting long-term customer loyalty. The most common application of machine learning tools is to make predictions. Anticipating the future performance of employees. Rating the credit risk of loan applicants.

Sample 8

Sample Management Learning-by-Doing Long-term 8