Harvard Business Review

NOVEMBER 11, 2013

Health care systems are transforming themselves to deliver the “Triple Aim” of providing better care and a better patient experience, improving the health of populations, and lowering the cost of care. Develop standards for QIPs. Develop standards for meaningful participation by individual physicians. Review and approve QIPs.

Quality 8

Quality Mayo System Six Sigma 8

Harvard Business Review

JULY 30, 2018

Each department trusts its own system, but when the task at hand requires that data be shared across silos, the company’s various systems simply do not talk to one and other. The problem arises because different systems employ different definitions of key terms. Encourage the development of new language.

Six Sigma 8

Six Sigma Supply Chain Long-term Definition 8

Harvard Business Review

JUNE 13, 2018

What sets RPA apart from other automation technologies is that its ability to imitate a human user of one or more information systems reduces development time and extends the range of functions that can be automated across a much wider range of business activities.

Process 10

Process Six Sigma Company Technology 10

Harvard Business Review

AUGUST 28, 2012

But we believe that multinationals from rich countries who are already developing products for one emerging market possess unique advantages that can help them win in other emerging markets too. PureIt became a grand market success in India, winning a Golden Peacock Innovative Product/Service Award and acclaim in UNESCO's Water Digest.

Marketing 11

Marketing Company Six Sigma Engineering 11

Harvard Business Review

MARCH 23, 2011

Thus, today we have a number of process "religions": Statistical Process Control was followed by Total Quality Management, Business Reengineering, Six Sigma, Lean, and Business Process Management (BPM, which emphasizes process management software). Brad Power is a consultant and researcher in process innovation.

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

MAY 24, 2017

In 2014 Jess Jacobs, a director in an innovation lab, started blogging about her experience as she received treatment for two rare diseases. Jess was trained as a Six Sigma Green Belt. The system was created by and optimized for surgeons and hospitals to provide safe care with good outcomes. But what about our patients?

Health Care 9

Health Care Six Sigma Metrics Quality 9

Harvard Business Review

SEPTEMBER 21, 2012

Think of how new metering systems and motion sensors suddenly require highly technical skills from contractors, plumbers and electricians. People across industries and job segments need hyper-specialized skills to thrive in this environment, and both white and blue-collar jobs will need to innovate to remain relevant.

Skills 16

Skills Six Sigma Supply Chain Education 16

Harvard Business Review

OCTOBER 5, 2012

Similarly, modern industrial management is still predicated largely on mitigating risks and preventing errors, not innovating or inventing. You're certainly not the only one shackled by these norms, and I don't blame you with the way our educational system is focused so rigidly on "correct answers" and standardized testing.

Creativity 12

Creativity Six Sigma Entrepreneur Learning-by-Doing 12

Harvard Business Review

OCTOBER 22, 2013

Innovation starts with new and novel ideas. When we surveyed over 300 global executives between 2008 and 2009, one of the primary concerns they expressed was their inability to compete long term without a solid innovation engine that can grow their top line. Develop Creative Discontent. Find Pivots. Overturn Orthodoxies.

Skills 8

Skills Power Six Sigma Disruptive Innovation 8

Harvard Business Review

DECEMBER 7, 2015

The product had modules that could be removed and replaced quickly by system administrators if something went wrong. While not a failure of catastrophic proportions, we were stuck with it, as were the poor system administrators who’d have to live with this inconvenience for years to come.

Six Sigma 8

Six Sigma Sample Innovation Productivity 8

Harvard Business Review

NOVEMBER 5, 2012

But increasingly, at the local level, innovative approaches involving unlikely partners playing unlikely roles are disrupting the status quo and addressing seemingly unsolvable challenges like those posed by Sandy. Government must adopt innovation practices that mirror those used by leading entrepreneurial companies around the world.

Six Sigma 8

Six Sigma Long-term Innovation Definition 8

Harvard Business Review

APRIL 6, 2011

These were all good things and to be expected after investing many millions of dollars on people, systems, and consultants. The company in our story got so excited by its process blueprints that it forgot to develop a clear financial case. The system must be reviewed and validated by finance. What's it worth?

Process 14

Process Six Sigma Finance Short-term 14

Harvard Business Review

FEBRUARY 20, 2013

The question is how to equip employees with the skills to handle complexities such as creating innovative solutions to emergent problems, understanding new markets, and pushing back on the "status quo." They too have struggled to operate in complex environments, and have developed the skills and expertise to overcome these challenges.

Entrepreneur 8

Entrepreneur Company Six Sigma Franchising 8

Harvard Business Review

FEBRUARY 2, 2018

Such products have three components: physical components, “smart” components (sensors, controls, microprocessors, software, and enhanced user interface), and connectivity (one machine connected to another machine; one machine connected to many machines; and many machines connected to each other in a system).

Industry 8

Industry Software Six Sigma Engineering 8

Harvard Business Review

AUGUST 29, 2014

Lilith Reynolds, the poverty worker, adds: "People are intimidated and the system works to emphasize that. All Sorts of Unfortunate Things What Happened to Motorola Chicago Magazine Motorola, the telecom giant that introduced the world to Six Sigma, has had a rough decade. It makes people apple polishers and ass kissers.". "I

Six Sigma 8

Six Sigma Airlines Tactics Innovation 8

Harvard Business Review

OCTOBER 30, 2013

From reducing costs by improving quality, to enriching existing products and services by informationalizing them , to innovating by bringing big data and analytics to bear, data are showing themselves worthy across the board. You don’t need a CDO to ensure your IT systems talk to one another. We need to work aggressively on quality.

Six Sigma 8

Six Sigma Long-term Information Technology Short-term 8

Harvard Business Review

DECEMBER 6, 2012

They stand on the shoulders of the methods of "Process Strategy 1.0": Lean , Six Sigma , and Business Reengineering. will require aligned goals and supporting systems to manage work between partners. To keep such a multiparty system from degenerating into chaos, virtual process teams must have aligned goals and support systems.

Process 8

Process Examples Strategy Six Sigma 8

Harvard Business Review

JANUARY 29, 2015

Key selection criteria included experience in innovative software and service (versus product) development, and an ability to manage a start-up in a very large, complex company. Bill and his team set out to develop a system that could bring all GE machines onto one efficient cloud -connected platform.

Software 8

Software Six Sigma Insourcing P&L 8

Harvard Business Review

JULY 30, 2014

Short-term thinking has been charged with no less than a chronic decline in innovation capability by Clayton Christensen who termed it “the Capitalist’s Dilemma.” ) Corporations continue to focus too narrowly on shareholders , with terrible consequences – even at great companies like IBM. Townes, and Henry L.

Six Sigma 8

Six Sigma Drucker P&L Short-term 8

Harvard Business Review

OCTOBER 28, 2013

This failure is not for lack of effort — health systems are making massive investments in new infrastructure, technology, processes and managerial approaches designed to manage change, such as electronic health records, Six Sigma and Lean Management. Make hard decisions without relying on approval from senior leaders.

Health Care 8

Health Care Innovation Six Sigma Consultative 8

Harvard Business Review

JUNE 23, 2015

The executive team of a consumer healthcare company had concluded that the rise of new competitors meant the company needed to up its innovation game. The company had spent the past two decades focused on implementing Six Sigma processes across the enterprise and it was primed to execute on the best and smartest ideas.

Innovation 8

Innovation Company Six Sigma Constraint 8

Harvard Business Review

MARCH 7, 2011

When they set out to turn around processes that have become woefully inefficient or ineffective, most companies choose one of four process improvement "religions": Lean , Six Sigma , Business Reengineering or Business Process Management (BPM). Many companies adopted Six Sigma in the late 1990s. Consider this example.

Six Sigma 14

Six Sigma BPM Process Hammer 14

Harvard Business Review

APRIL 27, 2015

Can you think of any business topic that’s been hotter for longer than innovation? In a McKinsey poll , 94% of the managers surveyed said they were dissatisfied with their company’s innovation performance. And yet when it comes to innovation, the gap between aspiration and accomplishment seems as big as ever.

Innovation 8

Innovation Company Engineering Supply Chain 8

Harvard Business Review

JANUARY 23, 2014

Lean innovation is being embraced by everyone — from the smallest start-ups to the largest global organizations. And that’s where the money is in innovation. And that’s where the money is in innovation. Lean innovation embraces a philosophy of not letting progress get in the way of perfection.

Innovation 8

Innovation Six Sigma Productivity Products 8

Harvard Business Review

MAY 5, 2011

The stories of how they have kept their processes fit are less well known than those of famous process fitness fanatics such as Toyota, with its Toyota Production System (also known as Lean), and GE, with its Six Sigma program. The Danaher Business System drives the company through a never-ending cycle of change and improvement.

Six Sigma 14

Six Sigma Process Tips Lean Manufacturing 14

Harvard Business Review

OCTOBER 27, 2014

I studied large-scale change and innovation efforts in 56 randomly selected companies in the high-tech, retail, pharmaceutical, banking, automotive, insurance, energy, non-profit, and health care industries. Many change efforts fail because people reduce themselves to checking boxes in safe, defensible systems such as Lean and Six Sigma.

Middle Management 12

Middle Management Six Sigma Taylorism Taylor 12

Harvard Business Review

DECEMBER 22, 2016

Some maintained secret wait lists outside the system, officially adding patients 14 days before their scheduled appointments. Moreover, leaders provide training in potent improvement tools like Lean Six Sigma and Human-Centered Design , and empower the front line to innovate. Could the organization turn itself around?

Six Sigma 8

Six Sigma Learning-by-Doing Crisis Kotter 8

Skip Prichard

JULY 15, 2019

More importantly, he offers concrete examples of how any organization—large or small, and regardless of industry—can innovate in ways that delight customers and attract top-level talent. Others may read this enthusiastically, thinking, “Yes, it isn’t me, it’s the system,” and yet you wouldn’t let them off the hook that easily, correct?

How To 77

How To Middle Management Innovation Technology 77