Leadership Freak
DECEMBER 27, 2012
The former CEO of Southwest Airlines, Jim Parker, told me, “Don’t set artificial goals for yourself.” Begin with noble ends: Leadership is about people. Set people goals. Production and profitability are useful and necessary but never enough. Increasing profits by 6% is important but not noble.
Tanveer Naseer
SEPTEMBER 17, 2013
In my presentation, I reminded leaders that if we are to increase employee engagement levels and tap into the discretionary efforts of our employees, we need to develop relationships with them so we can discover what matters to our employees and how we can connect that to what matters to our organization.
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LDRLB
MAY 26, 2014
If it’s a Kickstarter kind of situation, they may be funding, actually, the development of the product before you’ve even put pen to paper. That’s what happened, remember, in the airline industry. It was a crash deregulation in the late ‘70s, and you had this crazy … All the airlines, suddenly everybody became a national airline.
Harvard Business Review
JULY 15, 2015
Similarly, the percentage of people who have used Twitter for customer service leapt nearly 70%, from 22 to 37% from 2013-14. Companies have to develop guidelines for how to act when a particular event occurs. in the past two years. decline).
Harvard Business Review
MARCH 28, 2014
billion IPO valuation in 2013) can be attributed to its continued focus on that target. Southwest Airlines exists in a class of its own in large part due to its fun personality. How – personality. When a unique brand personality manifests itself in a unique customer experience, it enables a brand to rise above competitive comparison.
Harvard Business Review
DECEMBER 20, 2016
The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature. ” Krolick also noted that a meaningful number of United Airlines employees are also pilots—these are super-superconsumers. Unlocking Energy. Building Empathy.
Harvard Business Review
JANUARY 19, 2015
You either go out and buy it, or you develop the talent you already have. Such loans have advantages for the lender: they accelerate player development and/or reduce costs by removing the salary of the loaned player from the lending club’s books. How do you get the talent you need? Both clubs realize a unique win-win.
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