The CIO Paradox: A book review by Bob Morris

First Friday Book Synopsis

The CIO Paradox: Battling the Contradictions of IT Leadership Martha Heller bibliomotion (2013) The CIO “for all seasons” Rather than one paradox, as this book’s title suggests, Martha Heller rigorously and eloquently examines several separate but related paradoxes: Cost versus Innovation, Operations versus Strategy, Futurist versus Archivist, IT and Business Paradox, Accountability versus Ownership, Recruiting, […].

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Blogging on Business Update from Bob Morris (Week of 9/30/13)

First Friday Book Synopsis

Shawn Hunter The Wisdom of Titans: Secrets of Success from Entrepreneurs Who Rose to the Top William Ferguson The CIO Paradox: Battling the Contradictions of IT Leadership […]. Bob''s blog entries "McKinsey Quarterly: Top Ten Newsletter (Third Quarter 2013)" "Six Lessons for Managing CEO transitions" "The Corner Office" "The luck factor in all human experience" Adam Bryant Amazon CEO Jeff Bezos Had His Top Execs Read These Three Books Are you a Diminisher or a Multiplier?

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Experiment-Learn-Apply-Iterate: My Life Motto

Mills Scofield

CEO CIO CXO Talk Control Culture Innovation Leadership Strategy Thank you Vala Afshar & Mike Krigsman for all you do for so many! Including taking the time to do CXO Talk , the Huffington Post blogs and now this great slideshare !!! I am so thankful for you!!

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7 Ways to Remain Relevant & Deliver Value

Mills Scofield

CIOs CXO Talk Culture Enterasys Extreme Networks Innovation Leadership Networking Strategy Vala Afshar Value So many incredible thanks to Vala Afshar for a great Huffington Post piece about my guest appearance last Friday, November 8th , for CXO Talk !

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John Mattone: Part 1 of an interview by Bob Morris

First Friday Book Synopsis

Bob''s blog entries AgFirst Farm Credit Bank Albert Einstein AMACOM Babson College Brilliant Mistakes Brooke Manville CEO Magazine CIO magazine CLO Magazine Columbia University Fast Company FedEx Inc. John Mattone is known among leaders of Fortune 500 companies as a cutting-edge thinker in the areas of leadership and talent management.

Should Your CIO Be Chief Digital Officer?

Harvard Business Review

CIOs who do great things in leading IT soon gain extra responsibilities. By helping business leaders to improve their businesses, the CIO becomes an obvious candidate to fill any open role that involves technology, process, or strong governance. Is your CIO ready for a CIO-Plus role?

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The Dangerous Tension Between CMOs and CIOs

Harvard Business Review

However, a survey just conducted by Accenture Interactive (see The CMO-CIO Disconnect ) points to a downright unhealthy relationship in many C-Suites which can do nothing but damage to firms. Already, CIOs and CMOs spend more than 30 percent of their respective budgets on technology.

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IT Cannot Be Only the CIO's Responsibility

Harvard Business Review

Just look at what most do: They appoint a CIO and give him or her a budget and a mandate to get on with it! So what can a CIO be held responsible for? What is clear is that they are not the sole responsibility of the CIO. CIOs Must Lead Outside of IT.

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CIOs: Scenario Planning Can Save Your Job

Harvard Business Review

It''s the rare CIO who applies scenario planning to the business of IT. As CIOs strive to provide more strategic value, scenarios can offer a tool to help facilitate business transformation. Google''s CIO on How to Make Your IT Department Great.

Are We Asking Too Much of Our CIOs?

Harvard Business Review

It is all well and good — and true — to say that the role and mandate of the CIO are expanding. But too many organizations are stretching their Chief Information Officers (CIO) too thin. Today''s CIOs must learn to balance all of these personas.

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The First 90 Days in a New CIO Position

Harvard Business Review

Managing this rapid change and fostering innovation while "keeping the trains running on time" is the primary leadership role required of any CIO, new or old. These are core tenets that all CIOs need to hold close. Google''s CIO on How to Make Your IT Department Great.

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The CIO in Crisis: What You Told Us

Harvard Business Review

Our research, conducted in partnership with Harvard Business Review, The Economist, CEB (formerly the Corporate Executive Board), Intel, and TNS Global, finds that corporate leadership has lost confidence in the CIO as a strategic partner and views IT as a commodity rather than a difference-maker.

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Today's CIO Needs to Be the Chief Innovation Officer

Harvard Business Review

Enterprise IT as we have known it is rapidly becoming obsolete, and the traditional role of the CIO is increasingly irrelevant. Therefore, the CIO''s role must shift from protecting and defending the status quo to embracing and extending new innovative capabilities.

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Why Can't a CIO Be More Like a CFO?

Harvard Business Review

But it should be the CIO''s job. It''s time for CIOs to move beyond their roles as chief technology officers, and embrace the name with all of its implications: Chief Information Officer. CIO''s have never broadly achieved their destiny. CIOs Must Lead Outside of IT.

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How CIOs Can Change the Game

Harvard Business Review

The findings are sobering: almost half of CEOs view their CIOs as out of step with the business and about the same percentage think IT should be a commodity service, purchased as needed. It was an enlightening conversation with business strategy guru Gary Hamel , Newport News Shipbuilding''s CIO Leni Kaufman , and Walgreens'' CIO Tim Theriault, with HBR editor Angelia Herrin moderating. My view is that the CIO facing three dilemmas.

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Google's CIO on How to Make Your IT Department Great

Harvard Business Review

In that sense, you might think Ben Fried , Google''s CIO, has one of the toughest jobs in existence. On the other hand, few CIOs can boast a company culture as supportive of technology. Tell me about your role at Google, and what your purview as CIO includes.

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Ray Attiyah: An interview by Bob Morris

First Friday Book Synopsis

Ray Attiyah is an entrepreneur, innovator, and author as well as founder & CIO of Definity Partners (a training, process and leadership improvement firm who works primarily with mid-sized manufacturing companies). As the son of a math teacher Ray was raised to be a life-long learner, taught to think and not take everything at face […].

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Three Ways CIOs Can Connect with the C-Suite

Harvard Business Review

There is a marked dissonance between CIOs and the C-suite — a fact that we uncovered in new research conducted with HBR, The Economist, CEB, and TNS Global. We have identified the problem , which is that CEOs believe that the CIO does not understand or help with the CEO''s issues and the needs of the business. To put it simply, CIOs are not engaged in the strategic decision-making that goes on at the executive level.

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The Metamorphosis of the CIO

Harvard Business Review

Tomorrow''s businesses will have a very different make-up, and the CIO must lead the charge in the face of these changes. The Rise of the CIO. CEOs don''t think CIOs understanding the business , and how to apply IT in new ways to benefit the business. CIOs must become aware of the changes in the business world and the enterprise and how these changes are affecting the roles in the C-suite and their own leadership role.

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Smarter Marketing: The New Partnership for the CMO and CIO

Harvard Business Review

As technology expands the way that marketing is understood, led, and practiced, there are exciting new opportunities for Chief Marketing Officers and Chief Information Officers to drive growth by collaborating and transforming their organizations. For example, in a more interconnected and intelligent world, marketers can use social media technology to deepen their connection with customers, employees, and citizens.

How CIOs Can Keep In Step With CEOs

Harvard Business Review

New research, conducted with HBR, The Economist , CEB, and TNS Global, reveals that CEOs believe CIOs are not in sync with the new issues CEOs are facing. CEOs also tell us that CIOs do not understand where the business needs to go and how IT should support strategic goals. CIOs need to be aware of these changes in order to keep in step with their business leaders: Goods and services are becoming rapidly commoditized.

The JP Morgan "Whale" Report and the Ghosts of the Financial Crisis

Harvard Business Review

Headquarters of Chief Investment Office (CIO). Generally speaking, firm management did not ensure proper controls and oversight at CIO as its trades became more complex and risky. The company Chief Risk Officer ( Barry Zubrow , until January 2012) and the CFO ( Doug Braunstein, since replaced ) bore significant responsibility for the inadequacies of the risk and finance functions inside CIO — and for the failures of firm-wide risk and finance to spot trouble.

The Building Blocks of Successful Corporate IT

Harvard Business Review

But massive disruptions in business models, technology, and the work force have been throwing up massive new challenges for CIOs and other technology leaders. Consequently, CIOs and business leaders with a technology focus face more cacophony and challenge than ever before.

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Change the Conversation, Change the Game

Harvard Business Review

But stepping into the role of strategic visionary and business driver requires CIOs to have a dramatic new conversation with their C-suite colleagues. In this wide-ranging panel discussion, renowned business author Gary Hamel joins with Jim Stikeleather , author and chief innovation officer for Dell Services, Leni Kaufman , CIO of Newport News Shipbuilding, and Tim Theriault , CIO of Walgreens, to discuss how CIOs must redefine IT value and sharpen their focus.

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The New CTO: Chief Transformation Officer

Harvard Business Review

These three change accelerators are what lie behind today''s avalanche of business transformation, and they are directly affecting the roles of CIO and CTO. And, just as the CIO''s role needs to change, so too does the CTO''s—from Chief Technology Officer to Chief Transformation Officer.

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Exploit IT for Strategic Benefit

Harvard Business Review

However, when we ask CIOs how their "enabling" is going, they consistently respond that sometimes it goes well; sometimes not so much. At a recent CIO roundtable, one CIO said that the demand for IT in his company is infinite. And other CIOs nodded in agreement.

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The IT Conversation We Should Be Having

Harvard Business Review

Over the last two years, we have been engaged in primary research with The Harvard Business Review, The Economist, CEB (formerly known as the Corporate Executive Board), Intel, and TNS Global in an attempt to paint a picture of how the role of the CIO and the IT department is changing. We also engaged with CIOs across the globe in discussions about what they were experiencing and what changes were surprising or bewildering them. CIOs today must adapt or risk being marginalized.

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Avoiding the Schizophrenic IT Organization

Harvard Business Review

Increasingly, business leaders are driving transformation projects in areas like digital marketing, multi-channel sales, and product-content and customer-information management, pushing the CIO and IT organization to respond in new, faster, and different ways.

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IT's C-Suite Problem

Harvard Business Review

But when we at CEB ask CIOs who in IT is responsible for understanding and responding to these needs, we get an uncomfortable silence. For years, CIOs have sought a "seat at the table" by building strong links with senior business leaders.

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Lessons in IT Innovation From Silicon Valley

Harvard Business Review

“People in the Valley take a different approach to things,” Ralph Loura, the CIO of Clorox, told us. In many ways, the interviews we did with the CIOs of Google Inc., CIOs in sectors not known as innovation hot spots are trying to be more like their Valley neighbors.

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Platforms Are the New Foundation of Corporate IT

Harvard Business Review

CIOs need to provide infrastructure at a lower cost and with more agile capability. Reinventing corporate IT requires more than changing the role of CIOs and IT in a digital age. Today''s CIO Needs to Be the Chief Innovation Officer. Are We Asking Too Much of Our CIOs?

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IT Has To Deliver Great Tools — and Teach People to Use Them

Harvard Business Review

In a workplace that is increasingly collaborative and knowledge-intensive, many CIOs plan to create value by delivering these capabilities effectively. In response, CIOs must rethink how IT provides employee support and training.

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IT on Steroids: The Benefits (and Risks) of Accelerating Technology

Harvard Business Review

Most CIOs will benefit from this trend through increased competition, better prices, and quicker provisioning. At the same time, the trend also heightens the expectations of CIOs'' internal customers to deliver better solutions at greater speed. In 1998, RIM launched the BlackBerry.

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Is Your Organization Ready for Total Digitization?

Harvard Business Review

As the drive toward increased digitization continues, enterprises have to get a handle on this total digitization — and corporate CIOs have to step up to the challenge. IT Cannot Be Only the CIO''s Responsibility. CIOs Must Lead Outside of IT.

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IT Governance is Killing Innovation

Harvard Business Review

Most CIOs will tell you that they have no shortage of ideas to invest in — the hard part is whittling down to the right ones. Push that a bit further and what most CIOs say is that those ideas are in the form of project requests from business partners.

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IT Doesn't Matter (to CEOs)

Harvard Business Review

They resist getting their hands dirty alongside the CIO, even though many of them will readily get down into the mud of a balance sheet with the CFO or strategize the details of global brand issues with the CMO.

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The Future of Corporate IT Looks a Lot Like Google

Harvard Business Review

But there''s a catch for CIOs and other tech-minded executives: to keep creating opportunities, companies must keep changing the experience or fall behind. Today''s CIO Needs to Be the Chief Innovation Officer. Are We Asking Too Much of Our CIOs? They tweet. They showroom.

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A Board Director's Perspective on What IT Has to Get Right

Harvard Business Review

From my experience, I believe that there are four highly interdependent categories of contributions the CIO and IT function should make. Google''s CIO on How to Make Your IT Department Great.

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Is Anyone Really Responsible for Your Company's Data Security?

Harvard Business Review

They refer me to the chief information security officer, but she works for the CIO, who doesn''t much like to hear what''s wrong with the system he built. Protecting a company''s critical information is a value proposition.

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The Public/Private Cooperation We Need on Cyber Security

Harvard Business Review

A growing number of corporate boards are demanding regular updates from CISOs or CIOs on their states of readiness. One designated leader, whether the CIO or other senior-level executive, could serve as the nexus for all cyber activities.

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Morning Advantage: You're Too Busy to Innovate

Harvard Business Review

Users Want Mobile Apps, Not Mobile Websites (CIO Insight). Einstein famously said that if given an hour to solve a problem, he'd spend 55 minutes defining it and 5 minutes on the solution. That's "exactly opposite of what the vast majority of executives today would do," writes Jeffrey Phillips in the blog Innovate on Purpose. Most of them would simply define a solution, implement it and have 15 minutes to spare for checking email."

The Real Power of Enterprise Social Media Platforms

Harvard Business Review

Are We Asking Too Much of Our CIOs? Why Can''t a CIO Be More Like a CFO? An unusual — and unusually rich — funding opportunity inspired researchers at MIT and several other top-tier research institutions to improvise a comprehensive multi-media proposal on a tight deadline.

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Rethinking the Work of Leadership

Harvard Business Review

Yet, here we are in 2013 with organizational leadership models that continue to deny the social nature of organizations and wallow in inertia. According to the 2013 Edelman Trust Barometer , fewer than 20% of respondents believe leaders are actually telling the truth when confronted with a difficult issue in their organizations. Cam Crosbie is the CIO of Equitable Life Insurance Company of Canada, represented by more than 10,000 independent producers across Canada and Bermuda.

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