Harvard Business Review

APRIL 3, 2015

Most brands are playing catch-up : in 2013 only 30% of brands had a dedicated customer service handle on Twitter, and only 10% of those brands with customer service handles reply to more than 70% of their mentions. As a consultant in PR and social media, I thought I knew. But what’s the real impact of such programs?

Media 8

Media Airlines Travel Brand 8

Harvard Business Review

JULY 14, 2015

Fourth, Reddit initiated the 2013 online protests against SOPA/PIPA that led to major websites sites shutting down for a day in protest. Viewed that way, the community unrest is a PR problem, or an issue to be addressed through the usual business incentives, perhaps by starting to pay the mods who are wrangling the subreddits.

Taylorism 8

Taylorism Taylor Airlines CEO 8

Harvard Business Review

JANUARY 14, 2016

I went a little further: The services here are for women, and the population of women changed between 2006 and 2013. Someone could make the argument that my chart doesn’t include “interim” data between 2006 and 2013. Census has produced an estimate of the female population by age for 2006, but not for 2013.

PR 8

PR Ethics Engineering Metrics 8

Women on Business

JANUARY 11, 2011

Review your investment portfolio to identify certain appreciated positions to sell now before taxes potentially increase in 2013. Medicare tax that will be imposed on certain investment income for higher income Americans beginning in 2013. The Social Security tax holiday is designed to leave more money in our paychecks.

Press Release 178

Press Release Discount Insurance PR 178

Harvard Business Review

APRIL 16, 2015

But a 2013 Bloomberg TV interview with him and his wife Shannon, Lululemon’s original athletic wear designer, was not one of his finest moments. The founder and former CEO and Chairman of Lululemon Atheltica is, in point of fact, a highly successful entrepreneur, philanthropist, innovator, and self-made billionaire.

Learning-by-Doing 8

Learning-by-Doing Information Definition Positioning 8

Harvard Business Review

JUNE 10, 2014

But, over time, most PR work focused on pitching journalists who worked for professional media organizations. Now, PR professionals are trying to figure out how to build relationships with members of actual publics, rather than solely with other paid professionals who see coordinating with corporate communicators as part of their day jobs.

PR 8

PR Public Relations Conflict of Interest Ethics 8

Harvard Business Review

DECEMBER 18, 2012

It's unclear if any of these human and PR disasters will affect the companies downstream, but transparency and knowledge about the lives of the people who make our products will continue to rise. Five Questions For 2013. on to 2013. Data gets bigger and faster: PepsiCo and Columbia speed up lifecycle assessments.

Supply Chain 10

Supply Chain Constraint P&L Energy 10