Harvard Business Review

DECEMBER 19, 2016

One of the challenges of being a CEO is that you rarely are asked to choose between a wrong or right answer. CEOs should actively manage five specific tensions in today’s complex global business environment: Disruptive innovation versus leveraging the company’s core strengths. Today, this tension is perilous for CEOs.

CEO 8

CEO Supply Chain Disruptive Innovation P&L 8

Strategy Driven

NOVEMBER 8, 2010

Social Nation : How to Harness the Power of Social Media to Attract Customers, Motivate Employees, and Grow Your Business by Barry Libert It’s time to join Social Nation and prosper! As the Chairman and CEO of Mzinga, a company that provides social software to businesses. Quite literally, it’s my job to be social media savvy.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

JANUARY 16, 2018

Last week, Facebook CEO Mark Zuckerberg announced that his platform needs to change. They can reap benefits because of higher employee productivity and customer loyalty and satisfaction. Hiroshi Watanabe/Getty Images. There is a lot of talk about purpose in business. But purpose-driven companies are also hard to come by.

Short-term 10

Short-term Company Long-term Customer Loyalty 10

Eric Jacobson

MAY 28, 2021

An explosion of game-changing new technologies, data and cultural shifts will render traditional marketing frameworks and strategies ineffective, and turn the function upside down.” However, the marketing world has evolved since the early days to now be significantly data-driven and technology enabled.

Marketing 65

Marketing Loyalty Brand Customer Loyalty 65

Eric Jacobson

FEBRUARY 22, 2021

An explosion of game-changing new technologies, data and cultural shifts will render traditional marketing frameworks and strategies ineffective, and turn the function upside down.” However, the marketing world has evolved since the early days to now be significantly data-driven and technology enabled.

Marketing 65

Marketing Loyalty Brand Customer Loyalty 65

Harvard Business Review

NOVEMBER 22, 2017

A new operating model also requires a governance structure and leadership model so leaders know how they will exercise operational control and inspire employees—and hold themselves accountable for doing both. How do they ensure someone owns each customer experience or “journey” on an end-to-end basis?

Strategy 8

Strategy Company Banking Apparel 8

Joseph Lalonde

MARCH 14, 2018

I asked each of these leaders a single question about healthy leadership: What healthy habits do you attribute to your success as a leader? Discover a healthy leadership habit of @MichaelHyatt at Click To Tweet. Mark Timm, CEO of Ziglar Family. Michael Levitt, CEO of BreakfastLeadership.com. Photo by Element5 Digital.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Harvard Business Review

JUNE 16, 2014

So new CEO Kent Thiry set about building a different kind of company. At a recent conference, Dell founder Michael Dell spoke of the billions of patients who received better health care and the billions of students worldwide who had access to better education as a result of Dell’s information technologies.

Customer Loyalty 13

Customer Loyalty Human Capital Wilde Health Care 13

Harvard Business Review

MARCH 7, 2014

With a technology focus, you might manage to launch a successful breakthrough, but your success will be short-lived because sustaining a technological advantage today is so difficult. Its CEO, Randy Garutti, explains his organization’s commitment to the principle “Do what you want to do really well in its most basic version.”.

Brand 8

Brand Short-term Long-term Customer Loyalty 8

Harvard Business Review

OCTOBER 28, 2014

Even before its accounting travails, a former chairman had sharply criticized former CEO Sir Terry Leahy , who had led Tesco to market dominance and worldwide admiration, for leaving a shambles of a legacy. Information & technology Leadership Retail' Or is it probability?

Retail 8

Retail Loyalty Supply Chain Discount 8

Harvard Business Review

AUGUST 15, 2016

The linked system allowed for more insight into customers, and managers could use the information to coach employees, to assess whether they had the right tools and resources, and to identify people with innovative ideas and leadership potential. The only person who could drive a linked system was the CEO. Carolyn O’Hara.

Survey 8

Survey Retail System Automotive 8

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership.

P&L 11

P&L Banking Marketing Call Center 11

N2Growth Blog

JUNE 15, 2014

I must confess I am not a great fan of the popular focus on long lists of leadership competencies and their use in everything from leadership training to executive recruiting. Building Customer Loyalty. Meeting Leadership. Chair, Cultural Transformation – President, N2Growth Europe, N2Growth. Applied Learning.

Leadership 407

Leadership Goleman Long-term Emotional Intelligence 407