Strategy Driven

APRIL 9, 2012

They spoke over CEOs, media, newspapers, government, lobbyists, and politicians. HERE’S WHAT THEY SHOULD MEASURE: LRI otherwise known as Lost Revenue (and goodwill and customer loyalty) of Idiots. Amazon now has total market dominance based on leadership, vision, and technological excellence. Same with Apple.

ROI 66

ROI Media Customer Loyalty Webinar 66

Harvard Business Review

DECEMBER 19, 2016

One of the challenges of being a CEO is that you rarely are asked to choose between a wrong or right answer. CEOs should actively manage five specific tensions in today’s complex global business environment: Disruptive innovation versus leveraging the company’s core strengths. Today, this tension is perilous for CEOs.

CEO 8

CEO Supply Chain Disruptive Innovation P&L 8

Coaching Tip

FEBRUARY 23, 2012

Winning in this environment requires more than new technology ; here are ten ways to become truly social in a world that is not just connected, but interconnected and interdependent: 1) Do away with one-way conversations. In a highly connected, social world, technological innovation advantages last for weeks rather than decades or years.

How To 110

How To Airlines Media Innovation 110

Harvard Business Review

MAY 17, 2017

When Continental shuttered Lite, then CEO Gordon Bethune said, “It wasn’t implemented in an orchestrated way.” As a result, JetBlue is a regular winner of the “Best Places to Work” award, leads the industry in customer loyalty, and is consistently profitable. All of these efforts failed.

Airlines 15

Airlines Strategy Business Model Metrics 15

Harvard Business Review

DECEMBER 24, 2013

For example, at Caesars Entertainment — an early and continuing user of analytics in its business — the initial focus was on analytics for customer loyalty and service. CEO Gary Loveman noted that he knew that Caesars (then Harrah’s) had low levels of customer loyalty across its nationwide network of casinos.

Customer Loyalty 15

Customer Loyalty Loyalty Early Adopters Information Technology 15

Harvard Business Review

MAY 4, 2018

In 2001, a new approach to technology development was created by a daring group of developers. Called Agile, the process put customers at the center of product development, encouraged rapid prototyping, and dramatically increased corporate speed and agility. Once again, it has started in the bowels of technology companies and startups.

Agility 8

Agility Development Organization Software 8

Eric Jacobson

MAY 28, 2021

An explosion of game-changing new technologies, data and cultural shifts will render traditional marketing frameworks and strategies ineffective, and turn the function upside down.” However, the marketing world has evolved since the early days to now be significantly data-driven and technology enabled.

Marketing 65

Marketing Loyalty Brand Customer Loyalty 65

Harvard Business Review

JANUARY 16, 2018

Last week, Facebook CEO Mark Zuckerberg announced that his platform needs to change. They can reap benefits because of higher employee productivity and customer loyalty and satisfaction. Hiroshi Watanabe/Getty Images. There is a lot of talk about purpose in business. But purpose-driven companies are also hard to come by.

Short-term 13

Short-term Company Long-term Customer Loyalty 13

Eric Jacobson

FEBRUARY 22, 2021

An explosion of game-changing new technologies, data and cultural shifts will render traditional marketing frameworks and strategies ineffective, and turn the function upside down.” However, the marketing world has evolved since the early days to now be significantly data-driven and technology enabled.

Marketing 65

Marketing Loyalty Brand Customer Loyalty 65

Harvard Business Review

MAY 4, 2017

In the world of technology: the more of something you make, the more valuable it can become. This has led to high levels of AWS specific investment from innovators like CloudHealth Technologies, Qubole, Mapbox, and the like. Invest today to build an ecosystem, demonstrate value, drive network effects, and create customer loyalty.

Collison 12

Collison Net Present Value Company Short-term 12

Harvard Business Review

MAY 25, 2018

The term “frictionless commerce” is widely used to describe how digital technologies are blending product purchases seamlessly into consumers’ daily lives. Stop resting on comfortable assumptions about the strength of your brands, your customer loyalty scores, or current success. Image Source/Getty Images.

Disintermediation 8

Disintermediation Mass Marketing Retail Brand 8

Harvard Business Review

AUGUST 14, 2012

First, as analytics guru Tom Davenport notes (his is the first in this month-long series of expert-written posts), there is the wild proliferation of customer intelligence technologies — and the challenge of choosing the ones that will pay off best for a given business. MORE ON CUSTOMER INTELLIGENCE.

Stephenson 10

Stephenson Customer Loyalty Wilde Loyalty 10

Harvard Business Review

JUNE 16, 2014

So new CEO Kent Thiry set about building a different kind of company. At a recent conference, Dell founder Michael Dell spoke of the billions of patients who received better health care and the billions of students worldwide who had access to better education as a result of Dell’s information technologies.

Customer Loyalty 15

Customer Loyalty Human Capital Wilde Health Care 15

Strategy Driven

NOVEMBER 8, 2010

Social Nation : How to Harness the Power of Social Media to Attract Customers, Motivate Employees, and Grow Your Business by Barry Libert It’s time to join Social Nation and prosper! As the Chairman and CEO of Mzinga, a company that provides social software to businesses. Quite literally, it’s my job to be social media savvy.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

NOVEMBER 22, 2017

And finally, does the operating model support the company’s strategic mission with the right combination of people, process, technology, and tools? Do they focus on “manufacturing” (creating products), “distribution” (managing channels and customer relationships), or some combination of the two?

Strategy 8

Strategy Company Banking Apparel 8

Harvard Business Review

MARCH 7, 2014

With a technology focus, you might manage to launch a successful breakthrough, but your success will be short-lived because sustaining a technological advantage today is so difficult. Its CEO, Randy Garutti, explains his organization’s commitment to the principle “Do what you want to do really well in its most basic version.”.

Brand 10

Brand Short-term Long-term Customer Loyalty 10

Harvard Business Review

SEPTEMBER 14, 2016

The number-one attribute CEOs look for in their incoming workforce (according to an IBM survey of more than 1,500 CEOs across 33 industries and 60 countries) is not discipline, integrity, intelligence, or emotional intelligence. As Peter Sims, CEO and founder of Parliament, Inc., It’s creativity. Seek out unfamiliarity.

Creativity 8

Creativity Execution Constraint Magazine 8

Harvard Business Review

OCTOBER 28, 2014

Even before its accounting travails, a former chairman had sharply criticized former CEO Sir Terry Leahy , who had led Tesco to market dominance and worldwide admiration, for leaving a shambles of a legacy. Information & technology Leadership Retail' Or is it probability?

Retail 8

Retail Loyalty Supply Chain Discount 8

Harvard Business Review

FEBRUARY 23, 2018

I have interviewed over 100 CEOs, C-suite executives, middle managers, and shop floor workers in more than 25 companies across the world to understand why most companies fail to embed sustainability in their business models and, also, what drives success among the handful that do. billion, prompting them to revisit the goal.

Incubator 13

Incubator How To Real Estate Business Model 13

Harvard Business Review

AUGUST 15, 2016

Many companies love customer feedback, but only a handful have devoted as much energy to employee feedback systems. “For every dollar spent on employee feedback, companies spend hundreds of dollars on customer feedback,” said Troy Stevenson, former vice president of customer loyalty at eBay, in a recent interview.

Survey 8

Survey Retail System Automotive 8

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership.

P&L 14

P&L Banking Marketing Call Center 14

Harvard Business Review

JUNE 7, 2016

The technologies and processes that are transforming companies. It has partnered with DIY website iFixit to teach consumers how to repair their clothing, such as waterproof outerwear, at home, and the company also offers a repair program for their customers for a modest fee. Insight Center. Operations in a Connected World.

Company 8

Company Apparel Incentives Retail 8

Harvard Business Review

AUGUST 11, 2015

Leading technology companies are increasingly soliciting their users to take political action on their behalf to defend controversial business models from regulation, support new programs, and promote their moral values in active political battles. We’re being introduced to a new lever of corporate influence on democracy.

Politics 8

Politics Real Estate Morale Business Model 8

Harvard Business Review

APRIL 18, 2013

A 2012 Pricewaterhouse Coopers survey found that 60% of CEOs did not believe they had the talent they needed to be successful, and one in four had to delay or forego market opportunities and strategic initiatives because they didn''t have the right talent. Recruiting, staffing, and hiring-support services is a $16B industry , yet 52% of U.S.

Cooper 8

Cooper Customer Loyalty Storytelling Career 8

Joseph Lalonde

MARCH 14, 2018

Mark Timm, CEO of Ziglar Family. Michael Levitt, CEO of BreakfastLeadership.com. Alinka Rutkowska, CEO of Leaders Press. He could have attributed their success to more advanced technology, better marketing, or thinking differently. Kevin Kruse, CEO of LEADx.org. Tom Ziglar, Ziglar Inc. The habit of the right input.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Harvard Business Review

AUGUST 14, 2012

I divided the possibilities into two categories — those that are pretty aggressive on the technology front, and those that are more aggressive on the business front: Technologically-Aggressive Customer Intelligence Applications. MORE ON CUSTOMER INTELLIGENCE. CEOs Need Hard Data on Customer Loyalty.

Objective 12

Objective Attrition Workshop Retail 12

N2Growth Blog

JUNE 15, 2014

These “things” include job-relevant behavior (what a person says or does that results in good or poor performance), motivation (how a person feels about a job, organization, or geographic location), and technical knowledge/skills (what a person knows/demonstrates regarding facts, technologies, a profession, procedures, a job, an organization, etc.).

Leadership 407

Leadership Goleman Long-term Emotional Intelligence 407