Harvard Business Review

FEBRUARY 9, 2011

We call these people Cost Center Consumers, and they come in two flavors. Divas: These are high maintenance consumers who drive costs up after purchase. They tie up your call centers, incur costly returns, and generate other costs that occur below the gross margin line, which is harder to see.

P&L 14

P&L Supply Chain Retail Price 14

Harvard Business Review

DECEMBER 25, 2013

Service at American Express, he argued, should not be treated as just a cost center; rather, it offered an opportunity to invest in building the sort of warm relationships between American Express and its customers that the venerable company’s brand had always been based on. Power customer service award in credit cards year after year.

Call Center 8

Call Center Attrition Cost Center Learning-by-Doing 8

Harvard Business Review

AUGUST 13, 2013

That also includes the major line of business systems that power the back office and related functions of the company, as well as the front line support and operations elements for all of that. One of the things I''d learned working for a number of CIOs was that IT is most commonly viewed as the largest cost center in the enterprise.

CIO 8

CIO How To Technology Directory 8

Tanveer Naseer

NOVEMBER 10, 2015

They make the workplace more political, needlessly enforcing nerve-wracking centers of power. They don’t make products better and they don’t serve customer needs. The team that worked on this product is angry and exhausted. Your competitor is getting nothing but a disingenuous cost center.

Performance Review 100

Performance Review Review Learning-by-Doing Document 100

Harvard Business Review

JANUARY 16, 2015

CSO, CFO, CIO, IT, Ops (Practice Leaders): Typically, these decision makers run cost centers as opposed to generating revenue. Sales, Marketing, GMs, Product (Business Leaders): These decision makers are directly involved in generating revenue and they are judged based on the numbers. Sales Entrepreneurship Negotiations'

P&L 8

P&L Due Diligence CIO COO 8

Harvard Business Review

FEBRUARY 8, 2018

BPM reflected the interactions of different stakeholders, from product creation through supply chain to final assembly. This will likely mean a more flexible work structure as well, in the interest of products and services that ideally can be adjusted to anticipate customer needs. How it effects product design and customer experience.

Management 9

Management Software BPM Technology 9

Harvard Business Review

SEPTEMBER 12, 2014

Who at your company will be put in charge of turning buildings operations from a cost center to a revenue center? Furthermore, many of these managers are focused more on productivity and safety goals than energy savings, nor are they allocated budgets to acquire new energy-saving systems even when paybacks would be compelling.

Energy 8

Energy Resources Information Technology Cost Center 8

Harvard Business Review

SEPTEMBER 12, 2014

Who at your company will be put in charge of turning buildings operations from a cost center to a revenue center? Furthermore, many of these managers are focused more on productivity and safety goals than energy savings, nor are they allocated budgets to acquire new energy-saving systems even when paybacks would be compelling.

Energy 8

Energy Resources Cost Center Budgeting 8

Harvard Business Review

MAY 31, 2012

"The CEO wonders how you spend your time, the CFO wonders how you spend the company’s money, the sales folks think you’re too conceptual, too abstract, and not sufficiently focused on the immediate business, and the production and supply chain guys just think you’re full of hot air.". For one, it’s a cost center.

Supply Chain 12

Supply Chain Real Estate ROI CFO 12

Harvard Business Review

DECEMBER 18, 2012

The Obama administration issued new standards to double the fuel economy of cars and trucks , and the National Resources Defense Council (an NGO) proposed using the Clean Air Act to reduce emissions from power plants by 25%. On May 26, Germany set a world record when it produced 50% of its electricity needs from solar power alone.

Supply Chain 8

Supply Chain Constraint P&L Energy 8

Harvard Business Review

OCTOBER 4, 2012

Unfortunately, this total market strategy approach completely ignores the the rapidly-escalating economic impact of Hispanics, whose purchasing power is estimated to reach $1.5 Think profit center, not cost center. To date, Obama and Romney have decided to approach U.S. Elevate the influence of Hispanics.

Policies 15

Policies Short-term Education Diversity 15

Harvard Business Review

OCTOBER 4, 2012

Unfortunately, this total market strategy approach completely ignores the the rapidly-escalating economic impact of Hispanics, whose purchasing power is estimated to reach $1.5 Think profit center, not cost center. To date, Obama and Romney have decided to approach U.S. Elevate the influence of Hispanics.

Policies 8

Policies Short-term Education Diversity 8