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Escaping the eye of the storm – Lessons in crisis management from the airline industry

CEO Insider

There’s no skirting around it, the travel industry was among the hardest hit at the onset of COVID-19. The post Escaping the eye of the storm – Lessons in crisis management from the airline industry appeared first on CEOWORLD magazine. The total number of passengers at Canadian airports dropped nearly […].

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A Leadership Trait that Saved America

N2Growth Blog

George Washington traveled to Newburgh to prove he cared and by doing so breathed new life into an Army and resurrected a Republic. It’s been said, that, “People don’t care what you know until they know you care.” Follow me on Twitter @BrainLayer.

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7 Hidden Flaws of Top-Heavy Organizations That No One Talks About

Lead from Within

These structures typically have a significant number of leaders and managers at the upper echelons, while front-line employees bear the brunt of the workload. Information often needs to travel through multiple layers of management before reaching the front-line employees who need it.

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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

Blog 304
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The Importance of Organizational Resilience

Experience to Lead

However, managers and employees who can turn times of crisis into opportunities for organizational change and growth will be the ones to ensure the business stands the test of time. The good news is, there are ways of managing disruptions to business without crumbling under the pressure.

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Of Course. I Emailed My Wife!

Jason Womack

This is only the 7th "full weekend" I've been IN Ojai in 2012 (Yeah, I do travel a lot.). Jodi and I manage 3 different companies together, plus a friendship, and I know I can be more or less effective in each kind of conversation. Crisis Management : Eye to Eye - if possible. We have got to make things easier.

Course 113
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Leading Through COVID-19: Looking Ahead

The Center For Leadership Studies

The immediate impacts like personnel changes and managing a mixture of in-office employees, as well as others that cannot safely return, will present challenges that need to be addressed in the coming weeks. The lagging effects of this event like a potential recession and long-term travel bans will continue to test us all.