The Horizons Tracker

AUGUST 18, 2019

The partnership has already had a number of clear wins in terms of employee engagement at the company. The researchers examine four key performance indicators to assess the impact of wellbeing investment: customer loyalty, employee productivity, profitability, and employee turnover. Boosting employee engagement.

Customer Loyalty 66

Customer Loyalty Education Loyalty ROI 66

Brigette Hyacinth

JUNE 3, 2019

Sadly many organizations prefer these managers because they seem to be on top of, and in control of everything. In the short term, they may produce results but in the long run they leave a trail of destruction in their path. “It If employees cannot make decisions at all without their managers input, they will feel suffocated.

Micromanagement 45

Micromanagement Customer Loyalty Competitive Advantage Short-term 45

Strategy Driven

OCTOBER 1, 2012

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Amazon’s actions breed return on proactive, memorable service – the WOW factor, social response, and customer word of mouth. It’s WAY beyond ‘priceless’ – in the long term, it’s worth a fortune.

Loyalty 50

Loyalty Marketing Customer Loyalty ROI 50

Strategy Driven

APRIL 8, 2011

In his groundbreaking new book, Brand Relevance : Making Competitors Irrelevant, David shows how any company can use the “brand relevance” strategy to achieve long-term, competitive success. Defining and Managing the Category or Subcategory. Brand Preference vs. Brand Relevance. Evaluating a Concept’s Prospects.

Brand 56

Brand Aaker Six Sigma Short-term 56

Strategy Driven

OCTOBER 29, 2012

What are you doing to innovate it? What are you doing to change or enhance your customer’s experience? They don’t have to talk about their competition – Apple is the innovator. Create internal excitement about innovation and new ideas. If you had a town hall meeting of the community, what wouldthey say about you?

Brand 50

Brand Reputation Customer Loyalty Industry 50

Harvard Business Review

JULY 26, 2016

As China moves away from a manufacturing-driven economy to a more consumption and service-driven model, Chinese companies will have to find new ways of managing and motivating their employees. In the past, this belief was very much reflected in China’s customers’ preference for lower-quality but cheap products.

Incentives 8

Incentives Management Long-term Short-term 8

Harvard Business Review

DECEMBER 17, 2014

How much does your company need to invest in innovation? To assess such risks to your business, consider the following six questions: Is customer loyalty decreasing? This often signifies that a company has overshot the market by introducing improvements that customers increasingly consider irrelevant and will not pay for.

Innovation 8

Innovation Company Venture Capitalist Business Model 8

Harvard Business Review

DECEMBER 19, 2016

CEOs should actively manage five specific tensions in today’s complex global business environment: Disruptive innovation versus leveraging the company’s core strengths. Manage costs — or add value? On the other hand, a highly differentiated offering is no longer a guarantee of long-term value creation.

CEO 8

CEO Supply Chain Disruptive Innovation P&L 8

Harvard Business Review

MAY 4, 2017

This has led to high levels of AWS specific investment from innovators like CloudHealth Technologies, Qubole, Mapbox, and the like. How can you continuously defer short term profitability to grow your network effect? But as long as there is stickiness to be created, it’s a sensible strategy. So is Facebook. So is Google.

Collison 8

Collison Net Present Value Company Short-term 8

Harvard Business Review

MAY 29, 2012

telling a manager to maximize current profits, market share, future growth profits, and anything else one pleases will leave that manager with no way to make a reasoned decision. In effect it leaves the manager with no objective.". It is logically impossible to maximize in more than one dimension at the same time.

Short-term 13

Short-term Long-term Objective Customer Loyalty 13

Joseph Lalonde

MARCH 14, 2018

Over the years, as I’ve tried to patiently persist and actively trust, I’ve found that God’s plan always unfolds for my long-term benefit, even if things get rough in the moment. The life of an entrepreneur is physically and mentally challenging so working on mind and body is the key to sticking around long enough to excel.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Harvard Business Review

SEPTEMBER 10, 2014

Already, in his 1962 book Capitalism and Freedom Friedman had declared that “there is one and only one social responsibility of business–to use its resources and engage in activities designed to increase its profits so long as it stays within the rules of the game, which is to say, engages in open and free competition without deception or fraud.”

Supply Chain 10

Supply Chain Bureaucracy Short-term Agility 10

Strategy Driven

NOVEMBER 19, 2021

The time changed, markets evolved, competition became even harsh, and marketplaces required more innovative ways to make money than the mere commissions. Instead, marketplaces are creating ecosystems for their customers. Do some research and select the most suitable option, as it would be a long-term commitment.

Retail 116

Retail Supply Chain Software Marketing 116

Harvard Business Review

MARCH 7, 2014

With a technology focus, you might manage to launch a successful breakthrough, but your success will be short-lived because sustaining a technological advantage today is so difficult. And with a strong brand focus, it is much easier to make swift decisions that are consistent with the values the company hopes to embody for its customers.

Brand 8

Brand Short-term Long-term Customer Loyalty 8

Harvard Business Review

MAY 31, 2017

Could Liberate 50% of Managers' Time. See More Videos > See More Videos > Machine learning is enabling companies to expand their top-line growth and optimize processes while improving employee engagement and increasing customer satisfaction. consumers already prefer chatbots to humans for customer relations.

Process 10

Process Company Supply Chain Software 10

Harvard Business Review

MARCH 18, 2013

If all of this sounds familiar, then it should because not too long ago Apple faced a similar situation after its launch of the iPhone 5. How then can a new front-runner better manage market expectations and also strive to be more innovative? Samsung is now the undisputed leading vendor of mobile handsets and smartphones.

Brand 8

Brand Customer Loyalty Hedge Wilde 8

Strategy Driven

JANUARY 24, 2020

The time changed, markets evolved, competition became even harsh, and marketplaces required more innovative ways to make money than the mere commissions. Instead, marketplaces are creating ecosystems for their customers. Do some research and select the most suitable option, as it would be a long-term commitment.

Supply Chain 75

Supply Chain Retail Software Marketing 75

Harvard Business Review

OCTOBER 21, 2016

These require sophisticated, sustainability-based management. ” Improving risk management. Unlike traditional forms of business risk, social and environmental risks manifest themselves over a longer term, often affect the business on many dimensions, and are largely outside the organization’s control.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

N2Growth Blog

JUNE 15, 2014

I must confess I am not a great fan of the popular focus on long lists of leadership competencies and their use in everything from leadership training to executive recruiting. I look at the long list of competencies that supposedly make up a good leader and feel totally uninspired. Building Customer Loyalty. Innovation.

Leadership 407

Leadership Goleman Long-term Emotional Intelligence 407