HR Digest

NOVEMBER 8, 2022

Research shows that if employees are happy at work, they’ll be more productive, more creative, and more likely to stay with their company for the long term. Employees who are happy at work are also more creative and innovative. This is good news for any employer, as this can help increase customer loyalty in their business.

Customer Loyalty 115

Customer Loyalty Loyalty Long-term Creativity 115

Jesse Lyn Stoner Blog

MAY 21, 2012

There is a direct relationship between clear values and success in terms of employee retention, customer loyalty, and long-term profitability. In the long run, the accumulative effect significantly impacts the bottom-line. As long as there are no values conflicts, they can still act on them.

Customer Loyalty 226

Customer Loyalty Long-term Chemicals Bottom-up 226

N2Growth Blog

MAY 3, 2017

Customer Loyalty: Is the firm preferred among its customers? How easy is it for a customer to shift to another provider? Can assets be turned quickly to meet short-term obligations? How long does a typical system move from conception to production? What segment of the market do they serve? Technology.

Strategy 261

Strategy Company Strategic Planning Market Segmentation 261

Strategy Driven

APRIL 7, 2021

Have a browse around your industry area and see what’s new, or if you’re innovative, then now is the perfect time to start creating and discovering. It will save you money long term when it comes to fixes, and will make you feel incredibly professional too, which is a big bonus. Rebuilding Customer Loyalty.

Tips 73

Tips Customer Loyalty Software Short-term 73

Skip Prichard

JANUARY 14, 2020

For example, an employee who spends her early career in the straitlaced but excellent Member Support environment of USAA in San Antonio and then moves to Vegas to join the wild-and-woolly world of the Customer Loyalty Team at Zappos is definitely going to need an adjustment period before she feels at home. A common language.

Airlines 109

Airlines Mission Statement Customer Loyalty Mayo 109

The Horizons Tracker

AUGUST 18, 2019

The partnership has already had a number of clear wins in terms of employee engagement at the company. The researchers examine four key performance indicators to assess the impact of wellbeing investment: customer loyalty, employee productivity, profitability, and employee turnover. Boosting employee engagement.

Customer Loyalty 66

Customer Loyalty Education Loyalty ROI 66

Strategy Driven

OCTOBER 1, 2012

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Amazon’s actions breed return on proactive, memorable service – the WOW factor, social response, and customer word of mouth. It’s WAY beyond ‘priceless’ – in the long term, it’s worth a fortune.

Loyalty 50

Loyalty Marketing Customer Loyalty ROI 50

Brigette Hyacinth

JUNE 3, 2019

In the short term, they may produce results but in the long run they leave a trail of destruction in their path. “It Reduced Innovation – When employees feel like their ideas are invalid or live in constant fear of criticism, it’s eventually going to take a toll on creativity. Steve Jobs.

Micromanagement 45

Micromanagement Customer Loyalty Competitive Advantage Short-term 45

Coaching Tip

FEBRUARY 23, 2012

Mozilla, for example, seeks to deepen its connections to customers, who have an open invitation to shape the company’s Internet browser and other product offerings, by publishing its financial results (something it does not need to do as a private company), opening its business meetings to the public and posting its strategic plans online.

How To 110

How To Airlines Media Innovation 110

CoachStation

AUGUST 26, 2022

Additionally, teams with thriving workers also see higher customer loyalty. They are psychological “owners,” drive performance and innovation, and move the organisation forward. ” Toxic employees don’t just underperform compared to a great employee in the long run, they bring the entire team down with them.

Motivation 130

Motivation McKinsey Attrition Influence 130

Strategy Driven

APRIL 8, 2011

In his groundbreaking new book, Brand Relevance : Making Competitors Irrelevant, David shows how any company can use the “brand relevance” strategy to achieve long-term, competitive success. Brand Relevance provides the tools companies need to generate innovative offerings that can create long-term financial success.

Brand 56

Brand Aaker Six Sigma Short-term 56

Strategy Driven

OCTOBER 29, 2012

What are you doing to innovate it? What are you doing to change or enhance your customer’s experience? They don’t have to talk about their competition – Apple is the innovator. Create internal excitement about innovation and new ideas. If you had a town hall meeting of the community, what wouldthey say about you?

Brand 50

Brand Reputation Customer Loyalty Industry 50

Harvard Business Review

DECEMBER 17, 2014

How much does your company need to invest in innovation? To assess such risks to your business, consider the following six questions: Is customer loyalty decreasing? This often signifies that a company has overshot the market by introducing improvements that customers increasingly consider irrelevant and will not pay for.

Innovation 9

Innovation Company Venture Capitalist Business Model 9

Harvard Business Review

MAY 4, 2017

This has led to high levels of AWS specific investment from innovators like CloudHealth Technologies, Qubole, Mapbox, and the like. How can you continuously defer short term profitability to grow your network effect? But as long as there is stickiness to be created, it’s a sensible strategy. So is Facebook. So is Google.

Collison 9

Collison Net Present Value Company Short-term 9

Harvard Business Review

DECEMBER 19, 2016

CEOs should actively manage five specific tensions in today’s complex global business environment: Disruptive innovation versus leveraging the company’s core strengths. On the other hand, a highly differentiated offering is no longer a guarantee of long-term value creation.

CEO 8

CEO Supply Chain Disruptive Innovation P&L 8

Harvard Business Review

MAY 29, 2012

Others are investing for retirement or to pay for a child's college tuition, and care about long-term returns. The old "efficient markets" idea that stock prices perfectly measure future returns has long been discredited.) Others who plan to sell soon want firms to opportunistically renege on such commitments.

Short-term 14

Short-term Long-term Objective Customer Loyalty 14

Harvard Business Review

DECEMBER 14, 2011

Competitiveness, customer loyalty, innovation, and productivity — while critical to daily operations — trailed behind with each under 20 percent. Being a great workplace is the result of a long-term investment in their employees. Becoming a great workplace is not a transition that will happen overnight.

Company 17

Company Heskett Ryan Audience 17

Harvard Business Review

JULY 26, 2016

This is a problem, because for obvious reasons, in a service-oriented economy, companies need employees motivated to create not only short-term financial gains, but also long-term non-tangible outcomes for both the company and customers. In turn, such service-oriented focus should result in long-term profits.

Incentives 8

Incentives Management Long-term Short-term 8

Harvard Business Review

JANUARY 19, 2011

The hybrid Prius was a legitimate business home run (2 million sold), and it helped both differentiate Toyota's brand as the market innovator and propel Toyota to unprecedented profits. It tackles both long-term and short-term sustainability challenges. For years, Toyota has been the darling of the green business world.

Strategy 15

Strategy PPM Long-term Short-term 15

Harvard Business Review

APRIL 17, 2013

The common thread is that today''s model of capitalism overemphasizes short-term financial data and neglects information that gets at the true sources of sustainable value creation — things like innovation, brand equity, customer loyalty, and key stakeholder relationships. But there are other reasons too.

Report 8

Report Short-term Press Release Compliance 8

Harvard Business Review

MARCH 7, 2014

A sales focus fails to deliver a profitable market leadership position because it favors short-term revenue growth and customer acquisition over sustainable margins and customer loyalty. Over time customers learn exactly what the brand stands for and come to trust that the brand will deliver it every time.

Brand 8

Brand Short-term Long-term Customer Loyalty 8

Strategy Driven

NOVEMBER 19, 2021

The time changed, markets evolved, competition became even harsh, and marketplaces required more innovative ways to make money than the mere commissions. Instead, marketplaces are creating ecosystems for their customers. Do some research and select the most suitable option, as it would be a long-term commitment.

Retail 109

Retail Supply Chain Software Marketing 109

Harvard Business Review

JULY 13, 2011

As customers grow more sophisticated, more numb to the idea of a daily email which may or may not offer them something they want and competitors come up with more fine-tuned offers, Groupon's model shows some vulnerability. I'm afraid that I still don't see much long-term robustness in Groupon's model. Give it a 2.

Business Model 15

Business Model Discount IPO Customer Loyalty 15

Harvard Business Review

MARCH 18, 2013

If all of this sounds familiar, then it should because not too long ago Apple faced a similar situation after its launch of the iPhone 5. How then can a new front-runner better manage market expectations and also strive to be more innovative? Samsung is now the undisputed leading vendor of mobile handsets and smartphones.

Brand 8

Brand Customer Loyalty Hedge Wilde 8

Harvard Business Review

MAY 31, 2017

consumers already prefer chatbots to humans for customer relations. Customer service representatives can step in to handle exceptions, with the algorithms looking over their shoulders to learn what to do next time around. Improving customer loyalty and retention. In fact, 44% of U.S.

Process 12

Process Company Supply Chain Software 12

Strategy Driven

JANUARY 24, 2020

The time changed, markets evolved, competition became even harsh, and marketplaces required more innovative ways to make money than the mere commissions. Instead, marketplaces are creating ecosystems for their customers. Do some research and select the most suitable option, as it would be a long-term commitment.

Supply Chain 74

Supply Chain Retail Software Marketing 74

Harvard Business Review

OCTOBER 21, 2016

Unlike traditional forms of business risk, social and environmental risks manifest themselves over a longer term, often affect the business on many dimensions, and are largely outside the organization’s control. Fostering innovation. Investing in sustainability is not only a risk management tool; it can also drive innovation.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

MARCH 14, 2017

Loyalty programs are ripe for some kind of disruptive innovation that would make them easier to use. Once a transaction is entered in the database and the accounts are updated, the records cannot be altered, because they’re linked to every transaction record that came before them (hence the term “chain”).

Loyalty 12

Loyalty Customer Loyalty Travel Hotels 12

Joseph Lalonde

MARCH 14, 2018

Over the years, as I’ve tried to patiently persist and actively trust, I’ve found that God’s plan always unfolds for my long-term benefit, even if things get rough in the moment. The life of an entrepreneur is physically and mentally challenging so working on mind and body is the key to sticking around long enough to excel.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

N2Growth Blog

JUNE 15, 2014

I must confess I am not a great fan of the popular focus on long lists of leadership competencies and their use in everything from leadership training to executive recruiting. I look at the long list of competencies that supposedly make up a good leader and feel totally uninspired. Building Customer Loyalty. Innovation.

Leadership 407

Leadership Goleman Long-term Emotional Intelligence 407

Harvard Business Review

SEPTEMBER 10, 2014

Already, in his 1962 book Capitalism and Freedom Friedman had declared that “there is one and only one social responsibility of business–to use its resources and engage in activities designed to increase its profits so long as it stays within the rules of the game, which is to say, engages in open and free competition without deception or fraud.”

Supply Chain 13

Supply Chain Bureaucracy Short-term Agility 13

Harvard Business Review

APRIL 20, 2016

In the B2C world, it is about sales and customer loyalty: not just getting your customer to click and buy, but getting them so worked up about your product that they’ll never so much as think about buying from your competitor instead. How can we reclaim the Internet from this dreck?

Cost 8

Cost Marketing Content Media 8

Harvard Business Review

JANUARY 28, 2015

Supplier relationships, brand identity, process coordination, customer loyalty, and many switching costs were all forms of information. Back in 1979, Daniel Bell didn’t have much sympathy for people who felt helpless in the face of technological innovation. But every business is an information business, they stressed.

Porter 8

Porter Power Competitive Advantage Film 8