Harvard Business Review

JANUARY 7, 2013

In business today, "user experience" (or UX) has come to represent all of the qualities of a product or service that make it relevant or meaningful to an end-user — everything from its look and feel design to how it responds when users interact with it, to the way it fits into people's daily lives. Just look at the. $1

Strategy 9

Strategy Six Sigma Engineering Bottom-up 9

Harvard Business Review

JANUARY 18, 2011

The first decade of the 21st century brought about an incredible amount of technological advances — Facebook, Twitter, Android, iPod/iTunes/iPhone/iPad, and many other innovations transformed how we communicate, work, and live. But it is often the processes that helped create and manage these technologies that prove most enduring.

Innovation 15

Innovation Supply Chain Management Six Sigma 15

Harvard Business Review

MARCH 23, 2011

Fed by consultants, gurus, technology vendors, and academics, their enthusiasm for a particular process improvement method takes on a religious tone (as I described in my last post.) To understand the strengths and weaknesses of different process religions, develop a network of people with experience in each one.

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

FEBRUARY 2, 2018

There are three types of products today. Type 2: These are once-analog products that have now been converted into digital products, such as photography, books, and music. These products are typically sold as a service via digital distribution platforms (Audible.com for books, Spotify for music, Netflix for movies).

Industry 8

Industry Software Six Sigma Engineering 8

Harvard Business Review

AUGUST 28, 2012

Indeed, India's Godrej Consumer Products Ltd. But we believe that multinationals from rich countries who are already developing products for one emerging market possess unique advantages that can help them win in other emerging markets too.

Marketing 12

Marketing Company Six Sigma Engineering 12

Harvard Business Review

MARCH 20, 2015

But with the rapid implementation of electronic health records (EHRs), CNOs are now expected to master new trends in health care information technologies to engage hospital leaders in strategic discussions about major technology investments. The primary driver for new learning is increasingly complex and essential technologies.

Six Sigma 8

Six Sigma Health Care Supply Chain Technology 8

Harvard Business Review

JANUARY 29, 2015

Is your company ready to compete in a world of smart, connected products ? ” In this world, customers expect their suppliers to surround their products with data services and digitally enhanced experiences. Melody Ivory , a User Experience Product Manager, told me, “I was about employee number 30 in February 2012.

Software 8

Software Six Sigma Insourcing P&L 8

Harvard Business Review

OCTOBER 22, 2013

Develop Creative Discontent. You may ask, what are some risky investments that stand a high chance of failure but, if successful, enable larger technological leaps that promise earthshaking impact? Three major factors drive convergence: technology, competition, and the customer. Let’s say you’re in the energy sector.

Skills 8

Skills Power Six Sigma Disruptive Innovation 8

Deming Institute

SEPTEMBER 23, 2019

This article is the first of a series I am preparing in collaboration with Dick Steele , a Board Member of The Deming Institute, to offer our thoughts on the legendary Toyota Production System and its connection to the management system within Toyota and how it was inspired by Dr. Deming. Figure 1 – Production Viewed as a System.

System 74

System Productivity Products Deming 74

Harvard Business Review

DECEMBER 6, 2012

This is to say that you don't have to wait until the end of the decade for some breakthrough technology to emerge; it's already here, albeit in bits and pieces. They stand on the shoulders of the methods of "Process Strategy 1.0": Lean , Six Sigma , and Business Reengineering. Let's explore what Process Strategy 2.0

Process 8

Process Examples Strategy Six Sigma 8

Harvard Business Review

AUGUST 29, 2014

All Sorts of Unfortunate Things What Happened to Motorola Chicago Magazine Motorola, the telecom giant that introduced the world to Six Sigma, has had a rough decade. Kraft Foods had been selling Crystal Light, a line of artificially sweetened water flavorings, in powder form for decades when it developed a liquid version.

Six Sigma 8

Six Sigma Airlines Tactics Innovation 8

Harvard Business Review

OCTOBER 30, 2013

From reducing costs by improving quality, to enriching existing products and services by informationalizing them , to innovating by bringing big data and analytics to bear, data are showing themselves worthy across the board. Our Six Sigma program is decent enough, and our first choice is to leverage that effort for data.

Six Sigma 8

Six Sigma Long-term Information Technology Short-term 8

Harvard Business Review

AUGUST 11, 2015

At PepsiCo, we’re leveraging design to create meaningful and relevant brand experiences for our customers any time they interact with our portfolio of products. This applies not only to the current portfolio of products, but also to PepsiCo’s future portfolio. That’s where our work is really about innovation.

Organization 8

Organization Brand Six Sigma Innovation 8

Harvard Business Review

MARCH 7, 2011

When they set out to turn around processes that have become woefully inefficient or ineffective, most companies choose one of four process improvement "religions": Lean , Six Sigma , Business Reengineering or Business Process Management (BPM). Many companies adopted Six Sigma in the late 1990s. Consider this example.

Six Sigma 15

Six Sigma BPM Process Hammer 15

Harvard Business Review

OCTOBER 27, 2014

Many change efforts fail because people reduce themselves to checking boxes in safe, defensible systems such as Lean and Six Sigma. When complaints to elected officials started mounting from property developers dissatisfied with delays, Girard pulled together a team from many divisions to address the problem.

Middle Management 13

Middle Management Six Sigma Taylorism Taylor 13

Harvard Business Review

JANUARY 10, 2011

Each post will examine the challenge from a different perspective, including design, technology, urban planning and more. Our team put Six-Sigma thinking to work. Dr. Burns' career has spanned scientific research; issues management; science and technology leadership and business management. Today, Stephanie A.

Govindarajan 15

Govindarajan Six Sigma Energy Transportation 15

Skip Prichard

JULY 15, 2019

It’s what happens every time you expect a company’s service or product or process to work, but it doesn’t—and nobody can seem to fix it, even though everybody knows what’s wrong. In fact, we lose up to 40 percent of our productivity by switching between tasks; the more we switch, the worse our performance.

How To 76

How To Middle Management Innovation Technology 76