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Loyalty vs. Tenure | N2Growth Blog

N2Growth Blog

These silos are staffed with legions of “tenured&# COBOL and C++ programmers, as well as &# tenured&# IT managers overseeing the operation. Walking into these organizations is often like traveling back in time 20 years.

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Loosening the Reins: Why It’s Important To Pass the Leadership Torch

Terry Starbucker

A still from my May 2009 ‘state of the business’ video. The experience also was fitting given my state of mind at that time back in 2009. We had worked hard to get our operations in order and build a great team. I’d traveled a lot a miles and drank a lot of bad coffee. It was time. Where can I go?”.

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Customer Experience Management | N2Growth Blog

N2Growth Blog

The focus of these short-sighted bean counters incorrectly place cost savings ahead of the customer experience. In short, most CRM practitioners have traditionally assumed an internal (inside-out), operationally centric approach to customer management and strategy.

Blog 272
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Metrics: Are They Mapped With Your Business Objectives?

QAspire

Whether measuring a project or a business, here are a five steps to map your metrics with your business objectives: Know your goals : Identify what are your strategic, tactical and operational goals. Establish operational procedures : You can now establish processes and methods to collect the data, frequency and consolidation mechanism.

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Leadership in Action

CO2

Gary Cohen grew the company from two people to 2,200 employees Currently, he is Managing Partner of CO2 Partners, LCC, operating as an executive coach and consultant. His book Just Ask Leadership - Why Great Managers Always Ask The Right Questions (McGraw Hill 2009). Technology and its role in travel 2.0

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Psychology of Time – The Impact on Your Orientation

CO2

Gary Cohen grew the company from two people to 2,200 employees Currently, he is Managing Partner of CO2 Partners, LCC, operating as an executive coach and consultant. His book Just Ask Leadership - Why Great Managers Always Ask The Right Questions (McGraw Hill 2009). Technology and its role in travel 2.0

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Laws and Brain Research in Conflict : Blog | Executive Coaching.

CO2

Gary Cohen grew the company from two people to 2,200 employees Currently, he is Managing Partner of CO2 Partners, LCC, operating as an executive coach and consultant. His book Just Ask Leadership - Why Great Managers Always Ask The Right Questions (McGraw Hill 2009). Technology and its role in travel 2.0