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Loyalty vs. Tenure | N2Growth Blog

N2Growth Blog

Not recognizing, developing, and rewarding talent is the fastest way I know of to drive talent out of your organization and directly into the hands of your competition. These silos are staffed with legions of “tenured&# COBOL and C++ programmers, as well as &# tenured&# IT managers overseeing the operation.

Loyalty 419
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Customer Experience Management | N2Growth Blog

N2Growth Blog

Most companies can claim an element of success in some aspect of CRM proficiency such as sales force automation, database marketing, development of a knowledgebase, etc., That said, I have rarely witnessed CRM implemented to its full potential.

Blog 304
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Metrics: Are They Mapped With Your Business Objectives?

QAspire

Whether measuring a project or a business, here are a five steps to map your metrics with your business objectives: Know your goals : Identify what are your strategic, tactical and operational goals. Establish operational procedures : You can now establish processes and methods to collect the data, frequency and consolidation mechanism.

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Paradise By The Green Dashboard Light – A Leadership Short Story

Terry Starbucker

I’m the SVP of Operations of a Cable TV Company that operates in 4 states and has 22 operating divisions. In the fall of 2008 our team had leveraged its past lessons well, and our operating statistics were all pointed in a positive direction. Better still, we had a secret weapon that was guiding us along.

Metrics 214
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Psychology of Time – The Impact on Your Orientation

CO2

Gary Cohen grew the company from two people to 2,200 employees Currently, he is Managing Partner of CO2 Partners, LCC, operating as an executive coach and consultant. His book Just Ask Leadership - Why Great Managers Always Ask The Right Questions (McGraw Hill 2009). Technology and its role in travel 2.0

Zimbardo 143
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Memorial Day Leadership Lessons

N2Growth Blog

I left my son’s graduation in Florida on Sunday evening headed for Dallas and then traveling on to San Antonio. I strongly recommend to all business leaders that they learn to develop a command presence, and lead from a committed and passionate position of strength through service.

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John Wooden: What the Obituaries Missed

Michael Lee Stallard

In the summer of 2003, the ninety-two year-old Wooden traveled to the White House, where he was awarded the Presidential Medal of Freedom, America’s highest civilian honor. All of his players were to be respectful toward flight attendants, waitresses and waiters, and hotel workers they encountered while traveling with the team.

Follow-up 360