Frank Sonnenberg Online

JUNE 21, 2021

His client roster ranges from airlines, banks, and engineering firms to high-tech companies, nuclear power stations, and presidential cabinet officers in two White House administrations. He’s widely known for his expertise in leadership and in the strategic management of change — for individuals as well as for organizations.

Hotels 124

Hotels Stress Resistance Restructuring 124

Skip Prichard

MARCH 3, 2021

We view control over our time as more important than “lots of money in the bank” as a sign of success. Most executives have been taught since early in their careers that they can never, under any circumstances, appear to not have all the answers. Ed Bastian of Delta Airlines comes to mind. We want greater self-sufficiency.

Brand 113

Brand Storytelling Trends Content 113

You're Not the Boss of Me

MAY 11, 2009

Look at the active role played by the CEO of Southwest Airlines when the news broke about overlooked airplane repairs; amid scandalous cries about having cozy relationships with area FAA administrators. I was challenged by the question you pose to your readers at the end of your post. Or, when G.E.

Delegation 40

Delegation Crisis Blog McCarthy 40

Harvard Business Review

MARCH 24, 2011

They paid their executives accordingly, as did the banks, brokerage houses, hedge funds, and private-equity outfits whose share of U.S Consultants by definition spend most of their careers as outsiders, guns hired from afar to help clients shoot at problems. Was it only ten years ago that the profits of the top 10 U.S.

McKinsey 14

McKinsey Consultative Waterman Intellectual Capital 14

Harvard Business Review

SEPTEMBER 27, 2018

As the RCA explained, “We don’t want too many “career academics,” who only work with us. British Airways, Steinway and Wedgewood asked the BBC to show how they work and Southwest Airlines ask customers to share their experiences through their blog. We want people who are redefining practice too.

Organization 12

Organization Learning-by-Doing Open-book McKinsey 12

Harvard Business Review

JUNE 20, 2014

Psychologist Gerd Gigerenzer has spent his career focusing on the ways in which we get things right , or could at least learn to. So, for instance, in the course of the financial crisis, it was said that banks play in the casino. Risk modeling in the banks grew out of probability theory.

Uncertainty 10

Uncertainty Kahneman Banking System 10

Harvard Business Review

JANUARY 8, 2014

One bank lost more money in a few weeks than it had accumulated over the previous century. As Peter Drucker put it, “culture eats strategy over breakfast” Just take a look at Southwest Airlines, the company which saw the greatest value expansion in the S&P 500 between 1971 and 2001.

Emotional Intelligence 10

Emotional Intelligence GDP McKinsey Airlines 10

Harvard Business Review

DECEMBER 30, 2016

People who are both in demand by their colleagues and are seen as important sources of information at work have the lowest engagement and career satisfaction scores, as represented by the smaller bubbles toward the top right of this chart. There’s a pattern when it comes to who owns the top banks in the U.S.

Class 13

Class Airlines Health Care Management 13

Harvard Business Review

JUNE 7, 2016

They pursue what our colleague and loyalty expert Fred Reichheld calls “bad profits” : efforts to extract more money from customers without offering them additional value, making them feel coerced, deceived or misled (think airline baggage fees or excessive banking penalties).

Bureaucracy 8

Bureaucracy Short-term Budgeting Long-term 8

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. In my opinion, Congress should look at re-regulating certain industries (oil & gas, utilities, airlines, banking, trucking, broadcasting).

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57