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Leading by Cause

Lead Change Blog

A recent conversation with a community bank CEO focused on his vision for the company. For example, a manager might delay travel or defer other expenses in the last weeks of a quarter to create the appearance of lower operating costs, thus a better bottom line. Logic tells us we can manage cause, but only measure effect.

P&L 220
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How Eastern Bank Shifted Its Strategy to Compete with Online Lenders

Harvard Business Review

How one 200-year-old regional bank in the U.S. used intrapreneurship to compete with online lenders.

Banking 15
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Is Your Company Actually Set Up to Support Your Strategy?

Harvard Business Review

How do banks switch customer relationships from branch offices to mobile phone screens? For every company wrestling with evolutions in its strategy, success depends as much on matching the operating model to those evolutions as it does on the soundness of the strategy itself. The Gap Between Strategy and Execution.

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A Simple Way to Test Your Company’s Strategic Alignment

Harvard Business Review

The current mantra is “Move fast with stable infrastructure”, which speaks to the organizational design challenge of operating at scale in a fickle and volatile world. There is a simple test you can perform to start an honest conversation about strategy and organizational effectiveness where you work.

Banking 14
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Don't Let What You Know Limit What You Imagine

Harvard Business Review

A classic example of this phenomenon, which I chronicled in my book Mavericks at Work , was the game-changing performance of Commerce Bank, one of the most colorful institutions in the history of retail banking. Ten years later, after a period of massive growth, the company sold itself to TD Bank in a stock transaction worth $8.5

Banking 18
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There Are Two Types of Performance — but Most Organizations Only Focus on One

Harvard Business Review

Tactical performance is how effectively your organization sticks to its strategy. In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. In an experiment, we approached the call center of a bank’s consumer loans business. (We’ve

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Yes, Managing IT Is Your Job

Harvard Business Review

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. Yet with each wave, the criticality of IT to basic operations and delivery of service to customers continues to escalate.