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Exemplary emotional experiences

Persuasive Powerhouse

The management of this health care organization is working to help the staff see situations that happen every day through the eyes of the patients and their families. While the woman quietly cried, no words were exchanged, yet the emotional bond was powerful.

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084: Scaling Up Excellence: Getting To More Without Settling For Less | with Bob Sutton

Engaging Leader

In this episode, Jesse interviews Bob Sutton, whose previous six management books include New York Times bestsellers The No A**hole Rule and Good Boss, Bad Boss. And now they’re sharing their findings in their new book Scaling Up Excellence: Getting To More Without Settling For Less.

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Health Systems Need to Completely Reassess How They Manage Costs

Harvard Business Review

The sheer sprawl of these outsourced services is bewildering, even at medium-size organizations: housekeeping, food services, materials management, IT, and clinical staffing, including temporary nursing and also physician coverage for the ER, ICU and hospitalists. Eliminating layers of management. cancel or rebid them). As the U.S.

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Black Professional Men Describe What It’s Like to Be in the Gender Majority but the Racial Minority

Harvard Business Review

Unlike women of all races, who have to walk a fine line in male-dominated professions — for example, being friendly without seeming sexual, being assertive without coming across as aggressive — black men could fairly easily capitalize on culturally masculinized interests and activities to forge a bond with their white male colleagues.

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Understanding the Drivers of the Patient Experience

Harvard Business Review

Many hospitals, including the Cleveland Clinic , are implementing a variety of strategies to improve the patient experience —an issue that’s rapidly becoming a top priority in health care. The Accountable Care Act now links performance related to patient-experience metrics to reimbursement. Dig deeper into patients’ experiences.

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What to Know Before You Sign a Payment-by-Results Contract

Harvard Business Review

Health care. And the Health Care Transformation Task Force , a newly formed coalition of private insurers and provider organizations in the U.S., As a result, some governments and private foundations have introduced social impact bonds to provide the necessary working capital. Making PbR Work.

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How to Make a Great First Impression

Harvard Business Review

If, for instance, colleagues say you are a great people manager, seek out metrics to support that idea. Another way to build rapport is to, “find a bond or a point of commonality,” says Clark. Another way to build rapport is to, “find a bond or a point of commonality,” says Clark. Discount small talk.

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