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How to Hold onto Your Customers in a Crisis

Leading Blog

S UBSCRIPTION-BASED businesses seem to be the most resilient during this time of crisis. To hang onto customers during a crisis, you need to build a forever transaction with the people you serve. They are letting short-term financial objectives become the North Star in an effort to keep the lights on.

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My Crisis Leadership Playbook

Next Level Blog

When I talk about the ideas in my book, The Next Level , one of the first things I usually say is that the next level is any leadership situation which requires different results. The ideas I’m sharing in this post are the basics of a crisis leadership playbook that is something of a work in progress. What resonates with you?

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LeadershipNow 140: January 2024 Compilation

Leading Blog

Legitimacy Crisis of US Politics Looms by @jamesstrock Rising Independent Voter Numbers Are Fire Bell in the Night Not Sure Where to Start with Your AI Strategy? The 30 Best Pieces of Advice we Heard in 2023 via @firstround Reaching for the executive ranks? And this will get worse with AI.

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The 360 Degrees of Crisis Communications

Next Level Blog

We all know by now that leaders must communicate in a crisis. In times of crisis, it’s almost a societal default to look to the people in charge to transmit what they know when they know it while painting a picture of how we’ll get through this together. It’s approaching the point of cliché because it’s true.

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Unleadership – A Crisis of Identity

N2Growth Blog

As of this writing it had been read more than 260,000 times, had more than 5,000 Facebook shares, and more than 3,000 ReTweets – it clearly struck a chord with the leadership community. The realization is this – many of today’s leaders are suffering from an identity crisis. Put simply, true leadership isn’t about the leader.

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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. Leadership Lessons. Southwest Airlines Fall From Grace. Invest in Technology.

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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. In servant-leadership terms, this is a failure of the principle, THOROUGHNESS.

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