Eric Jacobson

SEPTEMBER 27, 2015

"Today's customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the new, must-read book , Evergreen. He explains why the customer is not always right. And, why not every customer is worth keeping. Why was it started?

Customer Loyalty 50

Customer Loyalty Loyalty How To Content 50

Women on Business

JANUARY 19, 2011

I build brand and customer trust by being loyal to THEM and by NOT expecting them to be loyal to me! How do I build customer loyalty? I earn loyalty by giving it. Decide ) Decide what your customer experiences will look like. Decide ) Decide what your customer experiences will look like.

Customer Loyalty 171

Customer Loyalty Loyalty Press Release Discount 171

Eric Jacobson

JANUARY 17, 2015

"Today''s customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the new, must-read book , Evergreen. He explains why the customer is not always right. And, why not every customer is worth keeping. Why was it started?

Customer Loyalty 50

Customer Loyalty Loyalty How To Content 50

Strategy Driven

FEBRUARY 22, 2023

Live Video Streaming Live video streaming provides an engaging way for businesses to connect with customers, giving them a firsthand look into the operations of the business. It also allows for real-time interaction between customers and employees, creating a more intimate relationship that can be beneficial for building customer loyalty.

Technology 115

Technology Entrepreneur Customer Loyalty Audience 115

First Friday Book Synopsis

DECEMBER 29, 2011

Harvard Business Review on Increasing Customer Loyalty Various Contributors Harvard Business Review Press (2011) How to create customers who are profitable This is one of the volumes in a series of anthologies of articles that first appeared in Harvard Business Review.

Customer Loyalty 80

Customer Loyalty Loyalty Review Books 80

Great Leadership By Dan

JANUARY 23, 2020

They are visionaries who know how to clearly communicate their vision to others. Imagine: a leader who knows how to gain efficiencies, decrease costs, increase employee retention, and inspire customer loyalty based on taking another’s point of view? Successful leaders have persistence, tenacity, confidence, enthusiasm.

Power 306

Power How To Leadership Customer Loyalty 306

Strategy Driven

SEPTEMBER 20, 2023

Beyond these benefits, companies use them for employee recognition, branding, thoughtful corporate presents, customer loyalty programmes, event souvenirs, awareness campaigns, product packaging, and more. In this article, we will look at a step-by-step guide for picking the perfect custom metal keyrings for your business.

Budgeting 99

Budgeting Customer Loyalty Benchmarking Reputation 99

Lead from Within

FEBRUARY 15, 2024

Organizations that embrace AI can deliver personalized experiences that foster customer loyalty and drive revenue growth. Very few understand why or how to prevent it. AI plays a pivotal role in tailoring products, services, and interactions to individual preferences.

Organization 161

Organization Development Succession Customer Loyalty 161

Mark Sanborn

AUGUST 31, 2022

Rude behavior creates rude results: lost revenue and customer loyalty. The post How to Avoid Rude Results appeared first on Mark Sanborn Keynote Leadership Speaker. Take action to make sure your team isn’t guilty. For more information about his work, visit www.marksanborn.com. .

How To 76

How To Customer Loyalty Loyalty Politics 76

Eric Jacobson

JULY 30, 2023

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. These are: Motivational : attract and retain a more motivated and inspired workforce. Directional : greater clarity on strategic choices and direction.

How To 74

How To Customer Loyalty Operations Objective 74

Eric Jacobson

JUNE 19, 2019

"Today's customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the must-read book , Evergreen. And, to do this, you need to think in an entirely new way (at times even counter intuitively) about your market, your customers and your marketing offers.

Customer Loyalty 50

Customer Loyalty Loyalty How To Content 50

N2Growth Blog

MAY 3, 2017

Customer Loyalty: Is the firm preferred among its customers? How easy is it for a customer to shift to another provider? Distribution Costs: How do the distribution and service delivery systems work? Product Strength: Where does the firm’s product set sit within the industry?

Strategy 204

Strategy Company Strategic Planning Market Segmentation 204

Eric Jacobson

OCTOBER 7, 2022

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. These are: Motivational : attract and retain a more motivated and inspired workforce. Directional : greater clarity on strategic choices and direction.

How To 94

How To Customer Loyalty Operations Objective 94

Strategy Driven

JANUARY 5, 2024

Case Example: Personalized Marketing Imagine a customer who regularly orders vegan dishes. This level of personalization not only increases sales but also builds customer loyalty. This can lead to improved service, a better user experience, and stronger customer loyalty.

System 102

System Customer Loyalty Loyalty Efficiency 102

Skip Prichard

OCTOBER 3, 2022

Deep purpose organizations understand how to address the siren song of quarterly profit expectations while also building an organization for the long run. One leader who knows how to connect personal and organizational purpose is Pete Carroll, coach of the Super Bowl-winning Seattle Seahawks. ” -Ranjay Gulati.

Short-term 113

Short-term How To Long-term Operations 113

Eric Jacobson

APRIL 2, 2011

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. that: a slow response to a customer complaint triggers fear and anger. They also say in their book, Now.Build A Great Business!

Customer Loyalty 69

Customer Loyalty Loyalty How To Open-book 69

Lead Change Blog

AUGUST 7, 2019

Purpose, or an underlying company philosophy, not only drives strategic change, but also encourages customer loyalty and employee engagement. Truly resilient, thriving organizations are those that are purpose driven and focus on more than pure profits. and recognize their blind spots. Listen in as Jim and Rich ( Root Inc.

Webinar 240

Webinar Customer Loyalty Politics Human Resources 240

Mark Sanborn

MARCH 13, 2023

By responding to customer comments and messages promptly and in a personal way, companies can create a sense of community and belonging among customers. This can lead to positive emotions and increased customer loyalty. He also advises executives and professional speakers on how to speak more powerfully.

Customer Loyalty 89

Customer Loyalty Loyalty Discount Long-term 89

Eric Jacobson

DECEMBER 6, 2022

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. These are: Motivational : attract and retain a more motivated and inspired workforce. Directional : greater clarity on strategic choices and direction.

How To 65

How To Customer Loyalty Operations Objective 65

Leading Blog

DECEMBER 1, 2021

How to Perfect the Fine Art of Problem Solving by Amy E Herman. In the book, you’ll learn how to the best leaders make their teams feel comforted, safe, and secure that they’re headed in the right direction. In Change Proof , he shows you how to truly, actually embrace change?to how to change your relationship with change.

Books 316

Books Leadership Uncertainty Customer Loyalty 316

Eric Jacobson

JANUARY 30, 2014

Are you a leader in need of ideas for how to retain your customers and how to find new ones? Conduct customer satisfaction surveys. Develop a system to track your customers. Ask all customers how they heard of your business. Ask your customers to come back again. Return all telephone calls.

Customer Loyalty 82

Customer Loyalty Handbook Loyalty How To 82

Michael Lee Stallard

OCTOBER 21, 2013

Research shows how important employee engagement is. Organizations with high-engagement scores have customer loyalty numbers that are twice the level of organizations with average employee-engagement scores. Consider these facts: Engaged employees are 20 percent more productive than the average employee.

Career 363

Career Customer Loyalty Bottom-up Loyalty 363

Eric Jacobson

JULY 5, 2022

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. These are: Motivational : attract and retain a more motivated and inspired workforce. Directional : greater clarity on strategic choices and direction.

How To 65

How To Customer Loyalty Operations Objective 65

Strategy Driven

APRIL 9, 2020

You can pay for social media ads, but if you want to grow your business and customer loyalty, you will want to focus on good old engagement with the hope that users organically share and talk about your business on their own channels. As a bonus, these keywords are often cheaper. Social Media Marketing. Finally, there is social media.

Customer Loyalty 69

Customer Loyalty How To Content Media 69

Eric Jacobson

FEBRUARY 7, 2022

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. These are: Motivational : attract and retain a more motivated and inspired workforce. Directional : greater clarity on strategic choices and direction.

How To 65

How To Customer Loyalty Operations Objective 65

Eric Jacobson

JUNE 21, 2014

So, lead your team to : Respond quickly to customer complaints Refuse to defend or make excuses Offer to make the customer happy immediately Be open and honest Tell the truth and tell it as soon as you know it Bottom-line.assume that anything you do or say will become public knowledge quickly.

Customer Loyalty 91

Customer Loyalty Loyalty How To Open-book 91

Leading Blog

JULY 25, 2016

the customer always come first? Putting employees first may be the best way to serve the needs of the customer. Profits are driven by customer loyalty, customer loyalty is driven by employee satisfaction, and employee satisfaction is driven by putting employees first.” Some research says yes.

Management 150

Management Customer Loyalty Loyalty Policies 150

Great Leadership By Dan

DECEMBER 22, 2016

My client, Seventh Generation, recently messed up—then handled it so beautifully that I now use them as the ultimate example of how to make a mistake, apologize, and move forward successfully. It’s a win-win for consumer and company alike—one that’s hugely dependent on customer loyalty. But that was about to change.

How To 120

How To Customer Loyalty Short-term PR 120

N2Growth Blog

DECEMBER 8, 2023

How to Attract the Right Chief Commercial Officer for Your Company In today’s competitive business environment, attracting and retaining the proper Chief Commercial Officer (CCO) can spell the difference between triumph and failure. As a result, Starbucks saw increased customer loyalty and substantial growth in its global operations.

Trends 293

Trends Business Model Execution Marketing 293

Strategy Driven

MAY 15, 2023

The significance of customer mapping and understanding is paramount, as the experts at Ideas Collide emphasize. In this article, we’ll take a look at how to develop a richer understanding of your customer base. This satisfaction can lead to positive word-of-mouth marketing and increased customer retention.

Word of Mouth Marketing 111

Word of Mouth Marketing Succession Audience Loyalty 111

Joseph Lalonde

OCTOBER 17, 2022

So reach out and introduce yourself—you never know where your next customer might come from. Ensure your employees are adequately trained on everything from customer service to how to use the technology in your store. It’s also good to invest in product training so they can make recommendations to customers.

Insurance 210

Insurance Loyalty Advertising Budgeting 210

Eric Jacobson

NOVEMBER 9, 2013

Micah Solomon’s book, High-tech, High-touch Customer Service , is all about how to inspire timeless loyalty in the demanding new world of social commerce -- one where businesses today face the increasingly challenging world of customer interactions, both online and off. The book is a must-read for any business leader.

Customer Loyalty 66

Customer Loyalty Loyalty How To Resistance 66

First Friday Book Synopsis

AUGUST 28, 2014

Martins Press Talk Like TED: The 9 Public-Speaking Secrets of the World''s Top Minds The Apple Experience: Secrets to Building Insanely Great Customer Loyalty The Innovation Secrets of Steve Jobs: Insanely Different Principles for Breakthrough Success The Power of foursquare: 7 Innovative Ways to Get Your Customers to Check In Wherever They Are The (..)

Customer Loyalty 80

Customer Loyalty Loyalty Audience Innovation 80

Eric Jacobson

SEPTEMBER 3, 2021

If you want to delight your customers, then the book by Steve Curtin , Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees.

How To 65

How To Cost Energy Follow-up 65

Eric Jacobson

NOVEMBER 1, 2014

In your leadership role, it''s vital that your team members know how to deliver excellent customer service. Part of delivering excellent customer service is saying "Thank You" to your customers and knowing when to say "Thank You". Knock Your Socks Off " type service as book editor Ann Thomas and Jill Applegate would say.

Customer Loyalty 89

Customer Loyalty Loyalty Power Books 89

Joseph Lalonde

NOVEMBER 6, 2022

Touchpoints are any interactions between a customer and a company. Each touchpoint is an opportunity to make a positive impression and build customer loyalty. . Creating excellent customer experiences isn’t easy, but it’s worth it. 4) Set high standards for customer service: .

Word of Mouth Marketing 206

Word of Mouth Marketing Brand Goal Customer Loyalty 206

Eric Jacobson

JULY 2, 2019

“Business development is the craft of finding the right prospect and then designing the perfect buying experience for that prospect,” explains Mo Bunnell , the author of, The Snowball System: How to Win More Business and Turn Clients into Raving Fans. Uniqueness – Plan out how to surprise and delight clients.

How To 50

How To Long-term System Learning-by-Doing 50